Experience

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  Vodacom

  Feb 2016 - Jun 2019

  • Mapping out current landscapes of systems and data, analyzing operational performance data and identify problems in early stages• Conducting in-depth data analysis using SQL/Teradata/Oracle, collects customer data to identify customer issues • Conduct customer experience redesign workshops and identify opportunities for customer experience improvement• Identify opportunities for process improvement using digital solutions• Collect customer data and generate reports on a weekly, monthly and quarterly basis • Conduct cross functional analysis and provide recommendations to enhance business efficiencies• Build and maintain productive relationships with key role players and networks that support Call Centre success Show less

  • Analyst: Continuous Improvement

    Feb 2018 - Jun 2019

  • Enterprise Business Support: Analytics

    Feb 2016 - Jan 2018
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  Resolve solution partners

  Jul 2019 - Jun 2021

  Analyst: analytics & continuous improvement

  • Analyze, interpreted and simplified business and project requirements to create actionable business plans • Creating relevant visuals, specific to each customer and drawing insights • Acquire data from primary or secondary data sources and maintain databases• Analyzing data and building reports to make recommendations for improvements• Work with departments to identify key processes and improvements opportunities • Provide contract support, monitoring and reviewing changes and improvements to ensure effectiveness Show less

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  Imperial logistics

  Jul 2021 - Jan 2023

  Data analyst: data & insights

  Responsible for the delivery of reliable, on-time, efficient & high-quality data analytics solutions and professional services that will enable Imperial to make faster and more informed decisions based on insights generated from this capability.

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  Mtn south africa

  Feb 2023 - now

  Senior specialist: customer journey manager