Experience

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  Xl management services ltd.

  Nov 2004 - May 2005

  Bulk teller - standard trust bank

   Receive and Confirm Bulk Cash From Clients For proper documentation; Attend to wide range of customer to achieve Service

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  Mtn nigeria

  May 2005 - May 2013

  Manage and develop the channels of distribution and manage relationship with dealers, sub-dealer, their subs and retailer in terms of channel development Maintain records and account of High Usage Customer;Ensure Clients understand benefits of Products and Services;Give after sales services and maintenance;  Market and sell Company’s Product and Services; Attend to walk in and Potential Customers; Receive defective products and Services for repairs and/or Maintenance; After sales Services and Maintenance; Advice Customers on Products And Services; Attend to customers’ Complaints and Issues and render prompt resolution  Receive calls from Customers and attend to complaints; Resolve Issues and Forward unresolved issues to Back Office; Follow Up Escalations For prompt resolution and give Feedback to Customers; Co-ordinate and trained the new employees on Organization’s Policies, Values and Procedures; Worked Six Months with Back Office Support To resolve Issues;

  • Trade Marketing Consultant

    Apr 2011 - May 2013

  • Customer Care Representative

    Sept 2009 - Apr 2011

  • Walk-in-Center Consultant

    Jan 2008 - Sept 2009

  • Prepaid Agent

    May 2005 - Dec 2007
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  Mtn

  May 2013 - Feb 2018

  Dealer accounts executive

  Evaluate potential and existent dealers business indicators as per TSP grading criteria within the regionsDetermines number of sales points required to achieve sales targetsMonitor Sales performance trends for all accountsDevelop a short term action plan/ strategy to assist distributors in achieving desired indicatorsDevelop and grow relations with distributors accountIdentify and attend to specific distributor needs and resolve problemsEvaluate customer complaints and drive corrective actionsProvide information to the customer regarding appropriate policies, procedures and operating practices; as well as competitor activitiesBuild and maintain relationships with the customerParticipate in organizing dealer forumsLiaise with other relevant departments (Marketing, Financial Operations, Channels) to ensure the sales process is uninterrupted and sales targets are achieved Show less

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  Mtn nigeria

  Feb 2018 - Dec 2018

  Team leader sales and trade development
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  Mtn

  Dec 2018 - now

  Manager customer acquisition and compliance