Robert Crisco

Robert Crisco

Desktop Support Technician

Followers of Robert Crisco159 followers
location of Robert CriscoSmyrna, Delaware, United States

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  • Timeline

  • About me

    Telecommunications/Network Technician II at the State of Delaware with 25+ years experience with Network Administration, Desktop Support, Helpdesk Operation, and System Programming

  • Education

    • Brigham Young University - Idaho

      -
      Certificate Web Frontend

      Demonstrate skills in web design, HTML, CSS and JavaScript.⋅ Develop web pages that are semantic and valid using the HTML5 markup language.⋅ Design web pages with valid Cascading Style Sheets (CSS) level 3 and avoid all HTMLpresentational markup.⋅ Provide visually appropriate, usable, and findable content to both humans and machines.⋅ Utilize skills in planning, designing, and developing web pages and sites according tobest practices of organization and… Show more Demonstrate skills in web design, HTML, CSS and JavaScript.⋅ Develop web pages that are semantic and valid using the HTML5 markup language.⋅ Design web pages with valid Cascading Style Sheets (CSS) level 3 and avoid all HTMLpresentational markup.⋅ Provide visually appropriate, usable, and findable content to both humans and machines.⋅ Utilize skills in planning, designing, and developing web pages and sites according tobest practices of organization and maintainability.⋅ Show proficiency with current design principles as applied to the web. Show less

    • Community College of the Air Force

      1992 - 1992
      Certified Letter Computer Operations
    • Brigham Young University - Idaho

      -
      Certificate Information Technology

      • Create professional spreadsheets using advanced functionality to visualize and solve business problems.• Identify and describe the function of key hardware in a desktop or laptop computer.• Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.• Identify and configure basic security settings to protect a workstation or server.• Define and configure key security policies for a corporate… Show more • Create professional spreadsheets using advanced functionality to visualize and solve business problems.• Identify and describe the function of key hardware in a desktop or laptop computer.• Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.• Identify and configure basic security settings to protect a workstation or server.• Define and configure key security policies for a corporate network.• Troubleshoot basic networking and system configuration problems.• Demonstrate professional communication. Show less

    • Brigham Young University - Idaho

      -
      Certificate Network and System Administration/Administrator

      Install, configure, and troubleshoot network routers and switchesInstall, configure, and troubleshoot Linux and Windows serversDescribe and apply security principles and how they can be applied to both network and servers

    • Brigham Young University - Idaho

      -
      Associate of Science - AS Computer/Information Technology Administration and Management 3.9

      Configure and resolve issues related to software, network, and security in support of desktop computers.Design and develop computer programs.Design and develop web pages, sites, and applications.Design and develop relational databases and applications.Install, configure, and troubleshoot network routers, switches, and servers.

    • Brigham Young University - Idaho

      -
      Bachelor of Science - BS Applied Technology 3.9

      Activities and Societies: Summa Cum Laude

    • BYU-Pathway Worldwide

      2019 - 2020
      PathwayConnect Certificate

      • English language speaking & writing• Online teamwork & collaboration• Leadership & time management• Decision making & problem solving• Mathematical reasoning• Effective communication

    • Delaware Technical Community College

      2010 - 2012
      Associate’s Degree Computer Information Systems, Networking Option

      • Solve technology-related problems using critical thinking and troubleshooting skills• Articulate the role of the technology professional in organizations to support the ethical use of information technology• Apply fundamental security concepts and strategies for maintaining and securing information technology• Ability to read and interpret technical information and effectively communicate to a wide range of audiences using oral, print, and multimedia strategies• Demonstrate… Show more • Solve technology-related problems using critical thinking and troubleshooting skills• Articulate the role of the technology professional in organizations to support the ethical use of information technology• Apply fundamental security concepts and strategies for maintaining and securing information technology• Ability to read and interpret technical information and effectively communicate to a wide range of audiences using oral, print, and multimedia strategies• Demonstrate the importance of lifelong learning that empowers personal and professional growth Show less

  • Experience

    • Wilmington Trust Company

      Oct 2006 - Jan 2008
      Desktop Support Technician

      • Provided Level 2 Desktop Support and Field Service in a multiple-user Windows XP/ 2003 Active Directory environment. Primary responsibilities were installation, configuration, troubleshooting, break fix, and maintenance of Dell desktop PCs, laptops, and peripherals (HP Printers). • Provided support for imaging pc and transferring Exchange mailboxes from external servers systems to internal systems with Windows Active Directory.

    • Sallie Mae & Reading Area Computer College

      Feb 2008 - Jun 2011
      IT Contractor

      • Completed system design and analysis for various companies and projects, including adding SQL Database architecture and HTML designing• Installed, configured, and troubleshoot local hubs, switches, blades, and server hardware for Windows Enterprise environment with replacing old cabling, reconfiguring NAT Tables, and upgrading old network and server hardware• Upgraded from Microsoft XP to Windows 7 on several desktops and laptops while upgrading power supplies, memory, video cards, network cards, and hard drives• Installed and configured Windows Servers with Exchange and Active Directory on Dell Systems including setup of file directories, permissions, and GPO Show less

    • New Castle County (DE) Government

      Jul 2011 - Jun 2016
      Helpdesk/Desktop Support - Contactor

      • Deployed and managed Dell laptops and desktops, cell phone devices (iPhones, Androids), and HP Printers and scanners such as reimagine, repair, and/or replacement, and regular system maintenance • Administered user/file administration and through Active Directory with Microsoft Exchange and Enterprise Servers with additional usage of chatting, email, or remote desktop services • Maintained KACE Applicance Server by updating software installation scripts, maintaining asset information, and creating new images for desktops, laptops, and tablets Show less

    • PSCI

      Jul 2016 - May 2022
      Network Administrator

      • Coordinate information transfer between the Helpdesk and Network Team on server/system downtime and configurations including GPO and Policy Changes, Meraki Port Management, and VPN • Administered Active Directory and Linux accounts including user account creations, file permissions, DHCP, DNS, and network print configurations • Utilized Meraki Switches, Sentinel One, Crowd Strike, Security Consoles, and KACE Appliances to manage Network Security, Software Deployment, and Integrity. • Setup and configured Microsoft Windows 2022 servers with MDT, Powershell and SQL scripts for user and role based software through VMWare Centers. • Administered Endpoint Security for Cloudware for Crowdstrike, ESet, and SentinelOne on Windows, Mac, and Linux Devices. Show less

    • Delaware Department of Technology and Information

      Aug 2022 - Jan 2025

      Recognize, diagnosis, troubleshoot, and track IT system, data center, and facilities incidents across the enterprise.Escalate problems and incidents to designated support staff and management; as well as reporting incident statuses and resolution activity progress in the appropriate applications.Perform operational support duties such as monitoring, batch job scheduling, review of JCL, implementation of change packages, tape management, remote/smart hands services, and service desk support. Maintain a robust and accurate knowledgebase repository, including writing and editing operational procedures.Provide training to Operations Control Center Specialists. Show less

      • Senior Network Operations Specialist

        May 2023 - Jan 2025
      • Network Operations Center Specialist

        Aug 2022 - May 2023
    • State of Delaware

      Jan 2025 - now
      Telecommunications/Network Technician II
  • Licenses & Certifications

    • CCNA 2020 200-125 Video Boot Camp With Chris Bryant

      Udemy: Online Courses
      Sept 2022
      View certificate certificate
    • Networking Basics

      Cisco
      Jul 2023
      View certificate certificate
    • Network Addressing and Basic Troubleshooting

      Cisco
      Sept 2023
      View certificate certificate
    • Networking Devices and Initial Configuration

      Cisco
      Sept 2023
      View certificate certificate
    • A+ (Plus)

      CompTIA
    • TestOut Network Pro Certification

      TestOut Corporation
      Jun 2022
      View certificate certificate
    • Microsoft Certified Systems Engineer (MCSE)

      Microsoft
    • TestOut Client Pro Certification

      TestOut Corporation
      Feb 2022
      View certificate certificate
    • Introduction to the Linux Academy

      Linux Academy
      Mar 2017
      View certificate certificate
    • CompTIA Network+

      CompTIA
  • Honors & Awards

    • Awarded to Robert Crisco
      GOVX - Government Experience Awards Center for Digital Government 2021
    • Awarded to Robert Crisco
      GOVX - Government Experience Awards Center for Digital Government 2020
    • Awarded to Robert Crisco
      Billy Mitchel Award Civil Air Patrol Jun 1991
  • Volunteer Experience

    • Scout Leader

      Issued by Boy Scouts of America - Del-Mar-Va Council on Feb 2009
      Boy Scouts of America - Del-Mar-Va CouncilAssociated with Robert Crisco