
Robert Crisco
Desktop Support Technician

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About me
Telecommunications/Network Technician II at the State of Delaware with 25+ years experience with Network Administration, Desktop Support, Helpdesk Operation, and System Programming
Education

Brigham Young University - Idaho
-Certificate Web FrontendDemonstrate skills in web design, HTML, CSS and JavaScript.⋅ Develop web pages that are semantic and valid using the HTML5 markup language.⋅ Design web pages with valid Cascading Style Sheets (CSS) level 3 and avoid all HTMLpresentational markup.⋅ Provide visually appropriate, usable, and findable content to both humans and machines.⋅ Utilize skills in planning, designing, and developing web pages and sites according tobest practices of organization and… Show more Demonstrate skills in web design, HTML, CSS and JavaScript.⋅ Develop web pages that are semantic and valid using the HTML5 markup language.⋅ Design web pages with valid Cascading Style Sheets (CSS) level 3 and avoid all HTMLpresentational markup.⋅ Provide visually appropriate, usable, and findable content to both humans and machines.⋅ Utilize skills in planning, designing, and developing web pages and sites according tobest practices of organization and maintainability.⋅ Show proficiency with current design principles as applied to the web. Show less

Community College of the Air Force
1992 - 1992Certified Letter Computer Operations
Brigham Young University - Idaho
-Certificate Information Technology• Create professional spreadsheets using advanced functionality to visualize and solve business problems.• Identify and describe the function of key hardware in a desktop or laptop computer.• Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.• Identify and configure basic security settings to protect a workstation or server.• Define and configure key security policies for a corporate… Show more • Create professional spreadsheets using advanced functionality to visualize and solve business problems.• Identify and describe the function of key hardware in a desktop or laptop computer.• Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.• Identify and configure basic security settings to protect a workstation or server.• Define and configure key security policies for a corporate network.• Troubleshoot basic networking and system configuration problems.• Demonstrate professional communication. Show less

Brigham Young University - Idaho
-Certificate Network and System Administration/AdministratorInstall, configure, and troubleshoot network routers and switchesInstall, configure, and troubleshoot Linux and Windows serversDescribe and apply security principles and how they can be applied to both network and servers

Brigham Young University - Idaho
-Associate of Science - AS Computer/Information Technology Administration and Management 3.9Configure and resolve issues related to software, network, and security in support of desktop computers.Design and develop computer programs.Design and develop web pages, sites, and applications.Design and develop relational databases and applications.Install, configure, and troubleshoot network routers, switches, and servers.

Brigham Young University - Idaho
-Bachelor of Science - BS Applied Technology 3.9Activities and Societies: Summa Cum Laude

BYU-Pathway Worldwide
2019 - 2020PathwayConnect Certificate• English language speaking & writing• Online teamwork & collaboration• Leadership & time management• Decision making & problem solving• Mathematical reasoning• Effective communication

Delaware Technical Community College
2010 - 2012Associate’s Degree Computer Information Systems, Networking Option• Solve technology-related problems using critical thinking and troubleshooting skills• Articulate the role of the technology professional in organizations to support the ethical use of information technology• Apply fundamental security concepts and strategies for maintaining and securing information technology• Ability to read and interpret technical information and effectively communicate to a wide range of audiences using oral, print, and multimedia strategies• Demonstrate… Show more • Solve technology-related problems using critical thinking and troubleshooting skills• Articulate the role of the technology professional in organizations to support the ethical use of information technology• Apply fundamental security concepts and strategies for maintaining and securing information technology• Ability to read and interpret technical information and effectively communicate to a wide range of audiences using oral, print, and multimedia strategies• Demonstrate the importance of lifelong learning that empowers personal and professional growth Show less
Experience

Wilmington Trust Company
Oct 2006 - Jan 2008Desktop Support Technician• Provided Level 2 Desktop Support and Field Service in a multiple-user Windows XP/ 2003 Active Directory environment. Primary responsibilities were installation, configuration, troubleshooting, break fix, and maintenance of Dell desktop PCs, laptops, and peripherals (HP Printers). • Provided support for imaging pc and transferring Exchange mailboxes from external servers systems to internal systems with Windows Active Directory.

Sallie Mae & Reading Area Computer College
Feb 2008 - Jun 2011IT Contractor• Completed system design and analysis for various companies and projects, including adding SQL Database architecture and HTML designing• Installed, configured, and troubleshoot local hubs, switches, blades, and server hardware for Windows Enterprise environment with replacing old cabling, reconfiguring NAT Tables, and upgrading old network and server hardware• Upgraded from Microsoft XP to Windows 7 on several desktops and laptops while upgrading power supplies, memory, video cards, network cards, and hard drives• Installed and configured Windows Servers with Exchange and Active Directory on Dell Systems including setup of file directories, permissions, and GPO Show less
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New Castle County (DE) Government
Jul 2011 - Jun 2016Helpdesk/Desktop Support - Contactor• Deployed and managed Dell laptops and desktops, cell phone devices (iPhones, Androids), and HP Printers and scanners such as reimagine, repair, and/or replacement, and regular system maintenance • Administered user/file administration and through Active Directory with Microsoft Exchange and Enterprise Servers with additional usage of chatting, email, or remote desktop services • Maintained KACE Applicance Server by updating software installation scripts, maintaining asset information, and creating new images for desktops, laptops, and tablets Show less

PSCI
Jul 2016 - May 2022Network Administrator• Coordinate information transfer between the Helpdesk and Network Team on server/system downtime and configurations including GPO and Policy Changes, Meraki Port Management, and VPN • Administered Active Directory and Linux accounts including user account creations, file permissions, DHCP, DNS, and network print configurations • Utilized Meraki Switches, Sentinel One, Crowd Strike, Security Consoles, and KACE Appliances to manage Network Security, Software Deployment, and Integrity. • Setup and configured Microsoft Windows 2022 servers with MDT, Powershell and SQL scripts for user and role based software through VMWare Centers. • Administered Endpoint Security for Cloudware for Crowdstrike, ESet, and SentinelOne on Windows, Mac, and Linux Devices. Show less

Delaware Department of Technology and Information
Aug 2022 - Jan 2025Recognize, diagnosis, troubleshoot, and track IT system, data center, and facilities incidents across the enterprise.Escalate problems and incidents to designated support staff and management; as well as reporting incident statuses and resolution activity progress in the appropriate applications.Perform operational support duties such as monitoring, batch job scheduling, review of JCL, implementation of change packages, tape management, remote/smart hands services, and service desk support. Maintain a robust and accurate knowledgebase repository, including writing and editing operational procedures.Provide training to Operations Control Center Specialists. Show less
Senior Network Operations Specialist
May 2023 - Jan 2025Network Operations Center Specialist
Aug 2022 - May 2023

State of Delaware
Jan 2025 - nowTelecommunications/Network Technician II
Licenses & Certifications
- View certificate

CCNA 2020 200-125 Video Boot Camp With Chris Bryant
Udemy: Online CoursesSept 2022 - View certificate

Networking Basics
CiscoJul 2023 - View certificate

Network Addressing and Basic Troubleshooting
CiscoSept 2023 - View certificate

Networking Devices and Initial Configuration
CiscoSept 2023 
A+ (Plus)
CompTIA- View certificate

TestOut Network Pro Certification
TestOut CorporationJun 2022 
Microsoft Certified Systems Engineer (MCSE)
Microsoft- View certificate

TestOut Client Pro Certification
TestOut CorporationFeb 2022 - View certificate

Introduction to the Linux Academy
Linux AcademyMar 2017 
CompTIA Network+
CompTIA
Honors & Awards
- Awarded to Robert CriscoGOVX - Government Experience Awards Center for Digital Government 2021
- Awarded to Robert CriscoGOVX - Government Experience Awards Center for Digital Government 2020
- Awarded to Robert CriscoBilly Mitchel Award Civil Air Patrol Jun 1991
Volunteer Experience
Scout Leader
Issued by Boy Scouts of America - Del-Mar-Va Council on Feb 2009
Associated with Robert Crisco
Languages
- enEnglish
- geGerman
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