Joi Howell

Experience

• 

  FedEx Office

  Feb 2003 - Dec 2018

  • Weekly and monthly forecasting of sales, supply management, and payroll expenses. • Daily communication and awareness to drive revenue, KPI’s, and customer feedback within team. • Production management with a focus on waste, profit, and timely delivery of quality products and services. • Boosted team member productivity by performance monitoring, coaching and building individual development plans. • Customer survey satisfaction SME, increased performance rating by 12% YOY for 18 stores through recurring leadership meetings, rewards and recognition.• Performed district stores financial audits with accuracy and provided improvement solutions to managers through action planning. Show less • Evaluated the efficiency and productivity of team member in creating positive customer experiences.• Resolved customer disputes and complaints to ensure timely resolution and customer satisfaction. • Created a customer focused environment in all areas of the store and monitored the store ensuring a clean and professional environment.• Provided training and development of team members on assigned shifts by monitoring goals and providing feedback.• Interviewed job applicants, complied with all company hiring policies and assists Store Manager with the hiring of team members.• Coached, counseled and provided feedback to team members on their performance and to ensure adherence to company policies and standards.• Chosen to participate in the “Accelerate for Assistant Managers” leadership training at corporate headquarters. Show less • Managed production flow to ensure all production orders are done right and on time.• Took lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.• Ensured communication among shifts.• Assisted in the training of store team members.• Completed required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits. Show less

  • Senior Store Manager

    Jun 2013 - Dec 2018

  • Assistant Manager

    Oct 2009 - Jun 2013

  • Lead Consultant

    Feb 2003 - Oct 2009
• 

  Epiq

  Dec 2018 - now

  Manage and oversee all assigned locations, personnel, and equipment for a client with multiple firm locations nationally.· Oversee the Site Managers and 40+ hourly employees at multiple site locations· Provide management direction to ensure accounts are receiving quality service while operating efficiently and profitably· Develop strategies to achieve 100% client satisfaction· Strategically engage Epiq resources to support proactive solutions and industry trends with client· Preparation, presentation, and review of Strategic Business Reviews· Lead recruiting, developing, and training initiatives to optimize account performance· Host recurring Site Manager meetings to train, educate and inform the on-site management team· Develop positive relationships with client key contacts in each local office Show less • Served as the principal liaison between Epiq, the client’s administration, attorneys and staff.• Reported monthly site production data to client for SLA criteria compliance and volume trends.• Reviewed the P&L for the site, responsible for managing overtime and Epiq credits to the client.• Collaborated and developed site SOP’s for each service department. • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.• Proactive problem solving and escalation management. Show less

  • Enterprise Operations Manager

    Aug 2022 - now

  • Site Manager

    Dec 2018 - Aug 2022