Fernando Ayala Duran

Experience

• 

  TeleTech

  Jan 2007 - Jan 2008

  Help desk
• 

  Computadoras y servicios de Mexicali S.A. de C.V.

  Jul 2008 - Dec 2009

  Branch Manager

  Responsible for expand the branch area to Jalisco, Guanajuato, Michoacan, Colima, Aguascalientes and Nayarit costumers, for clients / franchise. As well as provide solutions to them with all necessary support from sales to technical requests.

• 

  Tata Consultancy Services

  Jan 2010 - Aug 2011

  Tester

  Analyse the behaviour of the Collections and Recovery Management System (CRMS) application. Understand the cycles and requirements of any of the accounts as well as the conditions and procedures taken to different circumstances. Map processing.After that create test cases, data and requirements and execute the test and raising defects.

• 

  Softtek

  Aug 2011 - Oct 2014

  QA Lead Onsite

  Agile methodology projects. Involve and lead efforts for QA teams offshore into the daily update activities at a program level. Scrum meetings. QA project and resource planning. Day to day contact with customer, settling the right point of view for the QA stand point and deciding for the most adequate accurate scope.Establish and evolve formal QA processes, ensuring that the team is using best practices, oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. Lead and mentor QA team members, as well as manage outside contract testers. Develop and execute test cases, scripts, plans and procedures (manual and automated). Show less

• 

  Tiempo Development

  Oct 2014 - Aug 2016

  Senior Test Engineer

  - Overseeing and ensuring the best products and services for customers adhering to methodology standards such as Scrum.- Customer relationship throughout the QA process within SDLC actively involving with requirement analysis, coverage matrix, analytics, etc.- Lead activities with a team in charge and strategy design for hybrid programs/projects.

• 

  3Pillar Global Mexico

  Aug 2016 - Oct 2022

  - Collaboration with the product management team and stakeholders to plan, execute and conduct programs, providing value to the business. - Day-to-day follow up with the engineering teams to facilitate and ensure the product delivery to meet the roadmap schedules.- Agile ceremonies participation and/or leading to provide visibility and definition of priorities set by the business.- Interactions with stakeholders to address business priorities (UX, Analytics, Customer Care, Marketing, Advertising) to generate and maintain a single and healthy backlog- Support and maintenance, in conjunction with the Ops team, to an effective, and tight, release cadence across different platforms (Front-end, back-end, mobile, content management systems) to ensure the best user experience.- Process improvements and adjustments based on results. Show less

  • Sr. Manager, Product Development

    Jul 2021 - Oct 2022

  • Engagement and Release Manager

    Nov 2019 - Jul 2021

  • Program Manager

    Aug 2016 - Jul 2021
• 

  Actual Outcomes

  Dec 2022 - Nov 2023

  Technical Program Lead
• 

  Luxoft

  Nov 2024 - now

  Senior Release Manager