Ethan Carpenter

Experience

• 

  Vivint Smart Home

  May 2017 - Jul 2017

  Sales Representative

  - Responsible for seeing a sale through from inception to technician arrival on door to door visits.- Proficient in overcoming mid sale obstacles- Best selling rookie in Little Rock office

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  Sinol USA, Inc.

  Jul 2017 - Aug 2019

  Summer Intern

  Responsible for using editor programs to edit and create product labels, and was involved with order operations using Microsoft office to log order data. Also helped to set-up online marketing protocol and shipping protocol from purchase order to customer delivery. Was able to help create customer database to initiate online marketing, email blasts, and sales conversion.

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  Collegiate Closet LLC

  Mar 2019 - May 2023

  Founder

  - Storage business focused on front door pickup, housing, and delivery services for students looking to store belongings over the summer, on breaks, or during abroad semesters. - Yeilded a profit within the first 2 months of business.- Currently partnering with schools around the North East, and California.

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  Bloomberg LP

  Mar 2021 - Jul 2021

  Linux Specialist

  - Responsible for troubleshooting through the command line during system update and reboot processes. - Designate issues to the proper personnel groups when world problems are occurring.- In charge of monitoring all machine action within the Bloomberg mainframe while resolving and creating incident tickets.

• 

  Accenture Federal Services

  Jul 2021 - Feb 2024

  - Managed the implementation and deployment of a ServiceNow application supporting 50,000 users globally.- Led team of 5 developers and functional analysts in agile environment through development, testing, and implementation.- Head initial assessments to standardize processes and gather design requirements to enhance user experience in the field to ensure assignment task management and fiscal allocation optimization globally.- Facilitated priority discussions with key stakeholders to optimize for most effective project sprints and release deliverables.- Configure design and role matrix documentation for stakeholders with change management specialists.- Utilize resources to resolve issues and track dependencies for timely delivery, while ensuring accurate capacity planning and estimation. Show less - Speak directly with clients and help guide them on which enhancements and critical aspects to commit to within a project timeline while also acting as a main point of contact for any pressing concerns or questions.- Lead development status meetings as well as live demos both internally and client facing explaining how new enhancements operate.- Spear head solutioning meetings with developers to decipher how to tackle elaborate development hurdles and while managing major release timelines.- Use dashboard analytics and operations to help stakeholders visualize the processes we implement.- Captained multiple complex new module builds across the instance over 5 successful major releases.- Work directly with functional and technical engineers in an Agile development environment. Show less

  • Consultant

    Aug 2023 - Feb 2024

  • Senior Analyst

    Mar 2022 - Aug 2023

  • Functional Analyst

    Jul 2021 - Mar 2022
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  Fortistar

  Feb 2024 - now

  Manager of Professional Services

  - Successfully managed technical projects across the Fortistar portfolio, spanning from startups to publicly traded enterprises.- Authored over 20 comprehensive statements of work and contractual documentation for new projects and project segments.- Collaborated with third-party consultants to deploy a new Salesforce CRM platform that increased sales efficiency by 15%.- Fostered new connections with multiple prospective clients and delineate requirements and needs for project outline proposals.- Implemented internal processes to improve task management, enhancing operational capabilities for cross-functional teams. Show less