Athanasios Platsas

Experience

• 

  Lake Communications

  Sept 1998 - Apr 2002

  Software Design Engineer

  Member of a software design team working on Motorola and Analog Devices DSP-based single-chip multi-modem implementations.

• 

  ICT Eurotel

  Sept 2003 - Nov 2003

  Customer Service Representative

  Making upsell outbound calls to existing financial product customers.

• 

  Lufthansa GlobalTeleSales Dublin

  Nov 2003 - Nov 2008

  Assisting support staff with their day-to-day work as well as supporting high-tier customers with escalated queries. Supporting Lufthansa and other Star Alliance customers in various service tiers with bookings and product advice.

  • Product Specialist/Team Manager Assistant

    Aug 2006 - Nov 2008

  • Customer Service/Miles & More Representative

    Nov 2003 - Jul 2006
• 

  MLB Ltd. (part of Sportingbet PLC)

  Dec 2008 - Apr 2013

  Providing metrics and analytics support to the business at all available levels. Managing and supporting Customer Service staff and related campaigns for Greece, Romania, Croatia, Slovenia and Albania, as well as providing management-level support.

  • Business Planning and Projects Analyst

    May 2011 - Apr 2013

  • Senior Team Leader/Business Unit Manager

    Dec 2008 - Apr 2011
• 

  MLB Ltd. (part of GVC Group)

  Apr 2013 - Jan 2017

  Business Operations Analyst

  Enhanced version of my previous position at Sportingbet Dublin:- KPI development, reporting and maintenance- data analytics- dashboards- actionable insightsand much more.

• 

  N/A

  Feb 2017 - Apr 2018

  Career break

  - Enjoyed spending extra time with family, including a wonderful visit to the US- Continued my life-long learning by joining online courses in Accounting and Full Stack Software Development- Dabbled in part-time localisation quality control

• 

  Bank of Ireland

  May 2018 - Jul 2019

  Performance Support Analyst

  (contracted via NTT DATA Services)- Creating, producing, maintaining and enhancing bank project performance reports and reporting frameworks- Providing holistic MI of project status covering all relevant dimensions (financials, milestones, risks, issues etc.) tosupport decision making- Providing support to other teams as required in adherence to agreed methodologies/governance processes

• 

  Keywords Studios

  Feb 2020 - Dec 2020

  Localization QA Tester (Greek)

  - Providing project-based QA services on computer/console game texts in the Greek language

• 

  Health Service Executive

  Dec 2020 - Nov 2021

  (contracted through CPL)- Creating specifications for CovidCare Tracker updates and coordinating UAT processes (contracted through CPL)- Leading National Superusers and supporting Contact Tracing Centres and Public Health Departments on the CovidCare Tracker CRM environment used for Testing & Tracing- Maintaining documentation and testing improvements for CCT- Coordinating CCT efforts with stakeholders in related areas (CTCs, PHDs, Education & Training, Scripts & Scenarios)

  • Business Analyst, Design - COVID-19 Contact Management Programme

    Apr 2021 - Nov 2021

  • Team Lead, National Superusers - COVID-19 Contact Management Programme

    Dec 2020 - Apr 2021
• 

  Bank of Ireland

  Nov 2021 - now

  Service and Measurement Reporting Analyst