
Sue P.
๐ ๐ข๐ง๐๐ง๐๐ข๐๐ฅ ๐๐๐๐จ๐ฎ๐ง๐ญ๐๐ง๐ญ

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About me
๐บ๐๐๐๐๐ ๐ด๐๐๐๐๐๐, ๐บ๐๐๐๐๐๐๐๐๐ ๐บ๐๐๐๐๐๐ ๐จ๐ ๐๐๐ & ๐ซ๐๐๐ ๐จ๐๐๐๐๐๐๐๐ โ๏ธ Tackling World Problems with one ๐๐๐๐๐ ๐๐๐๐๐ ๐๐๐๐ข๐ก๐๐๐ at a Time
Education

Udemy Alumni
2021 - 2021Career Launch Accelerator Salesforce Platform App Builder-Created the following Platform Apps: Resume ManagementRecruiter ManagementJobs App/Jobs Console

University of Illinois Chicago
-Bachelor of Science - BS Accounting and Marketing, Minor in Entrepreneurial StudiesActivities and Societies: UIC Accounting Club, American Marketing Association, Collegiate Entrepreneurial Organization, Asian American Students in Alliance, German Club

Trailhead by Salesforce
2020 - 2023Badges: 300+ Salesforce CRM๐ 4 Certifications ๐ฉ๐ผโ๐พ 3 x Triple Star Trailhead Ranger ๐ฅ 5 SuperBadges ๐ 300+ Badges๐๐จ๐ฎ๐ซ๐ฌ๐๐ฌ:๐ Trailhead Virtual Bootcamp for New Admins (SPP-201)๐ Trailhead Platform App Builder Certification Bootcamp (CDW-403)๐ Salesforce Days - Nonprofit Academy: Consultant Fundamentals

Udemy Alumni
2020 - 2020Salesforce Lightning 2020 Certified Administrator Courses
Udemy Alumni
2021 - 2021Salesforce Platform App Builder Certification Courses
Experience

Reed Smith LLP
Apr 2000 - Feb 2007๐ ๐ข๐ง๐๐ง๐๐ข๐๐ฅ ๐๐๐๐จ๐ฎ๐ง๐ญ๐๐ง๐ญโฆ๏ธ Created daily fee income/cash analysis reports for our companyโs Board of Directors and Controller.โฆ๏ธ Handled large volumes of cash collections and disbursements including clientsโ trust retainers and partnersโ investments.โฆ๏ธ Performed bank reconciliations and account reconciliations on a monthly basis. โฆ๏ธ Prepared and posted numerous journal entries to assist with month-end closing. โฆ๏ธ Managed ongoing support request, troubleshooting processing issues and administrative needs of Elite 3E users. Show less

Locke Lord LLP
Mar 2007 - Sept 2009๐๐๐ง๐ข๐จ๐ซ ๐๐๐๐จ๐ฎ๐ง๐ญ๐๐ง๐ญ/๐๐ฑ๐๐๐ฎ๐ญ๐ข๐ฏ๐ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญ๐๐ง๐ญLocke Lord is a full-service law firm with global reach that ranks among The American Lawyerโs top U.S. law firms, has earned a solid reputation in complex litigation, regulatory and transactional work. At Locke Lord, I helped transition the Accounting/Finance teams between locations in Chicago to Dallas, improved accounting procedures and coordinated the workflow of financial processes while in the process of a merger. โฆ๏ธ Updated and reconciled all Partnersโ Retirement Plan investing transactions in preparation for distribution of yearly Schedule K-1s.โฆ๏ธ Handled all state sales/use, head, business personal property, commercial taxes for all offices located in California, New York, Illinois and Georgia.โฆ๏ธ Coordinated and assisted with volume discounts and appropriate application of client discounts on invoices. โฆ๏ธ Assisted the Controller and CFO with Financial Statement preparations, managed the workflow for the accounting department while in the process of a merger.โฆ๏ธ Scheduled various monthly and quarterly meetings between Finance teams in on-site/off-site locations to assist with discussions of proper work flow, team efficiency and improvements in accounting procedures. โฆ๏ธ Handled and managed travel plans, reviewed and approved filed expense reports in a timely manner and composed confidential correspondences. Show less

Brinks Gilson and Lione
Sept 2009 - Jun 2021๐๐๐ง๐ข๐จ๐ซ ๐๐๐๐จ๐ฎ๐ง๐ญ๐๐ง๐ญBrinks Gilson & Lione (BGL now Crowell & Moring) is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. At BGL, I was part of the Accounting/Billing team where I specialized in accounting and finance management, generated reports and dashboards, and improved business processes. โฆ๏ธ Assisted in monthly Financial Statements, reconciled complex fixed asset accounts, generated ad hoc reports, and present data management reports to upper management in accordance with GAAP.โฆ๏ธ Implemented new automated changes with our AP team members to improve the efficiency of accounts payable processes, verifying data and approvals of payments.โฆ๏ธ Designed, developed, and maintained over 100+ Client Scorecard dashboards with a new way of presenting quarterly key statistics, historical data, and performance metrics to our Shareholders.โฆ๏ธ Established and maintained a comprehensive master database on over 500+ client discounts/fixed fees agreements that include an itemized pricing list of application filings and clientsโ performance summary.โฆ๏ธ Collaborated closely with our Marketing department and Executive Committee to help identify and communicate data-driven insights that allow them to make informed decisions by providing financial support on client RFPs (request for proposal) and KPIs (key performance indicators).โฆ๏ธ Produced a high-level overview of profitability analysis reports to help our Partners easily compare, review and assess their performance levels and translate them into optimal business solutions. โฆ๏ธ Performed fixed asset data management tasks, including data imports and mass updates on all newly acquired fixed assets unto Sage Fixed Assets, and continuously monitored data quality and integrity. Show less

GWN Events
May 2013 - Apr 2014๐๐ข๐๐ฐ๐๐ฌ๐ญ ๐๐๐ซ๐ค๐๐ญ๐ข๐ง๐ ๐๐๐ง๐๐ ๐๐ซDragon boat racing is the fastest growing water sport in the world. Helping to drive that expansion in North America is Great White North (GWN) Dragon Boat, the continentโs largest, full-service dragon boat racing company. Each year, GWN produces more than 40 dragon boat events including Major League Dragon Boat (MLDB), a series of eight premier dragon boat events. Collectively, I was an integrated part of the Marketing team that helped raise millions of dollars for community and charitable partners, offered start-to-finish event management services, corporate team-building experiences, social marketing initiatives, premier training camps, and equipment sales and leases.As a contracted Marketing Director-Midwest Market, my responsibilities included:โฆ๏ธ Recruited over 60 participants and developed new participation in the Inaugural 2013 Chicago International Dragon boat race. โฆ๏ธ Engaged and supported new corporate team development and implemented a program to achieve 97% of growth targets. โฆ๏ธ Worked with charitable partners within the Greater Chicago areas and its volunteers to engage key stakeholders, vendors, and supporters to both participate and fundraise. Show less

Talent Stacker | Salesforce Career Development Program
Jun 2021 - Oct 2021๐๐๐ฅ๐๐ฌ๐๐จ๐ซ๐๐ ๐๐๐ซ๐ญ๐ข๐๐ข๐๐ ๐๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐๐ญ๐จ๐ซActively involved in team-building projects and gaining hands-on Salesforce experience while building a network with over 900+ aspiring Salesforce professionals. As a Salesforce Certified Administrator, I can serve as a key team member and participate in professional development topics as it relates to administrative responsibilities. I've also utilized my skills using NPSP to better understand the full stages of planning, development, and implementation of business processes with specific solutions in our org. โฆ๏ธ Participated in Live Workshops and engaged in Professional Development Topics such as understanding how to develop effective and efficient solutions for specific use cases and best practices for business process implementations to become a high-quality Salesforce Professional and employee. โฆ๏ธ Combined strategic thinking with solid operational execution and extreme discipline to detail in gathering client requirements, upholding the main objectives, and presenting solutions to the client. โฆ๏ธ Contributed to basic administrative functions including security settings, user account, profile maintenance, custom fields and objects, page layouts, validation rules, and importing clean data to ensure data integrity. โฆ๏ธ Identified and implemented data integration and automation including setup of email templates and alerts, utilizing process builders and flows to solutions for specific business needs. โฆ๏ธ Created reports and dashboards by delivering effective KPIs through the platform to help make effective decision making for Stakeholders.โฆ๏ธ Coordinated and provided end-user training documentation with In-app Guidance prompts and walkthroughs, tutorial videos, and live demo materials to help strengthen user adoption.โฆ๏ธ Collaborated within Salesforce study groups in preparation for Salesforce Platform App Builder and Advanced Administrator Certifications. Show less

Capgemini
Nov 2021 - Jan 2023๐๐๐ฅ๐๐ฌ๐๐จ๐ซ๐๐ ๐๐จ๐ง๐ฌ๐ฎ๐ฅ๐ญ๐๐ง๐ญCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. A diverse organization of over 300,000 team members in nearly 50 countries. โฆ๏ธ Conducted requirements gathering to determine business goals, areas for improvement, and assisted in system configuration implementation of Salesforce platforms.โฆ๏ธ Interacted with client business users, project stakeholders, and implementation team members for user story creation, grooming sessions, and technical presentations.โฆ๏ธ Defined project roadmaps and process maps in accordance with project management framework standards and procedures.โฆ๏ธ Surveyed existing technology infrastructure and systems to form a high-level view of present capabilities and future opportunities for improvements in CRM functionalities.โฆ๏ธ Served as Data Migration Lead in managing all data migration processes from legacy CRM into Salesforce of over 6 million records and over 25 objects.โฆ๏ธ Created test scripts; execute unit, integration, and user acceptance testing to meet business needs.โฆ๏ธ Provided strategic and improved database solutions, including security settings, user profiles, custom fields, custom objects, page layouts, and validation rules.โฆ๏ธ Performed analysis on scope change requests and documented changes to requirements and data mapping.โฆ๏ธ Created training materials for end users on technical instructions before transitioning into Hypercare. Show less

Results for America
Mar 2023 - now๐๐๐ง๐ข๐จ๐ซ ๐๐๐ง๐๐ ๐๐ซ, ๐๐๐ฅ๐๐ฌ๐๐จ๐ซ๐๐ ๐๐ฒ๐ฌ๐ญ๐๐ฆ๐ฌ & ๐๐๐ญ๐ ๐๐ง๐๐ฅ๐ฒ๐ญ๐ข๐๐ฌโฆ๏ธ Actively participate in Organizational Change Management activities to include communications, training and instructional design.โฆ๏ธ Integral part in testing approved user stories based on PA test data. Providing analysis and recommendations on how processes can be improved.โฆ๏ธ Performed data cleanup, data validation and extensive data-mapping based on migration activities. This included program area reviews to mitigate challenges and roadblocks during data migration.โฆ๏ธ Support in the Governance Committee to assist with strategic decision-making and cross-functional collaboration. Show less
Licenses & Certifications

Superbadge - Business Administration Specialist
Salesforce Trailhead SuperbadgesAug 2020
Superbadge - Security Specialist
Salesforce Trailhead SuperbadgesAug 2020
Salesforce Certified Business Analyst (BA)
SalesforceDec 2022
Superbadge - Process Automation Specialist
Salesforce Trailhead SuperbadgesOct 2020
Superbadge - App Customization Specialist
Salesforce Trailhead SuperbadgesSept 2020
Superbadge - Lightning Experience Reports & Dashboards Specialist
Salesforce Trailhead SuperbadgesAug 2020
Salesforce Certified User Experience Designer
SalesforceFeb 2023
Salesforce Certified Administrator (SCA)
SalesforceNov 2020
Salesforce Certified Platform App Builder (PAB)
SalesforceAug 2022
Volunteer Experience
Volunteer
Issued by Aloha Center Chicago (ACC) on Sept 2019
Associated with Sue P.Paddling Member | Change Coach
Issued by Outrigger Chicago (OC) Ohana on Jan 2016
Associated with Sue P.Volunteer Salesforce Administrator
Issued by Chinese American Service League on Jul 2021
Associated with Sue P.Volunteer and Foster
Issued by PAWS Chicago on Aug 2013
Associated with Sue P.Assistant Paddling Director | Volunteer
Issued by Lincoln Park Boat Club on Jan 2009
Associated with Sue P.Marketing Director | Paddling Member
Issued by Windy City Dragon Boat Club (WCDBC) on Jan 2009
Associated with Sue P.
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