Experience

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  Vocative systems, inc. - epldt ventus (spi global)

  Apr 2006 - May 2007

  Esolutions customer support representative (for web support)

  Duties & Responsibilities:- Customer Representative for eCommerce, Web and User Accounts Administration.- Provides immediate resolution for Web Accounts, Web User Administration and Technical issues regarding the Web Account.- Provides Customer Satisfaction by giving further assistance and walk-through’s regarding technical issues on the Web and on various technical computer systems.- Customer Representative for eCommerce and Web Support.

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  Dell international services philippines, inc.

  May 2007 - Mar 2009

  L2 technical support specialist, b1

  Duties & Responsibilities:- Provide Premium Technical Support for US and Canadian consumers of DELL branded products (DELL Desktop, Laptops, Internal and External Parts and Peripherals and Networking), and provide Total Solutions Sales.- Able to handle escalated Calls and/or provide Support for L1 Technicians.

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  Affiliated computer services inc., philippines (now xerox)

  Jul 2009 - Sept 2011

  Service desk analyst

  Duties & Responsibilities:- Provide first line support on IT-related Issues via Phone, Chat, Email and Web to NOVELL End-Users.

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  Humanis group services philippines inc. (bluestone global limited)

  Oct 2011 - Feb 2014

  Technical support officer / senior it helpdesk officer

  Duties & Responsibilities:- Attends to IT Helpdesk’s Daily Tasks & Primary Functions.- Routine Systems Administration and Maintenance.- Administration, Troubleshooting, Maintenance, Installation/Configuration and Support (via Phone, Email and/or Remote connection) for the following:o Servers (Domain Controller, Active Directory, Exchange Servers, Citrix Servers, Printer Server, Application Servers)o Desktops (DELL, HP, IBM), Laptops (DELL, HP, IBM, Toshiba), Tablets, Smartphones and Blackberry devices.o Software, Hardware, Peripherals, Business/Custom Applications, Financial Applications (Axiom/NAV).o Network Devices (Modems, Routers, Network Switches and Hubs) and Multi-function Printers (HP, Kyocera, Canon)o LAN, WAN, VLAN and Telecomm.- Other Tasks/Projects as requested/required by the IT Helpdesk Manager and/or the account’s Group IT Manager. Show less

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  Clear corporate solutions ph inc.

  Mar 2014 - Nov 2014

  Technical consultant

  Duties & Responsibilities: (Under Bluestone Account)- Daily Tasks & Responsibilities:o Directly reports to the IT Helpdesk Manager and/or to the Group IT Manager of the accounto Handles and resolves End-User IT issues/requests via Phone, Email and Ticketing System.o Monitor and manage the Helpdesk queue and Ticketing System (Dell KACE).o Prioritize requests based on urgency and impact.o Escalates issues/requests to the account’s Network and System Administrator and/or to the account’s Group IT Manager that requires specialization and/or higher admin access/approvals as directed by the Group IT Manager.o Escalates to third-party Vendors and Suppliers of the account with regards to issues on Hosted Servers, Applications and Services as directed by the account’s Group IT Manager.o Provides timely updates to tickets with notification to the account’s requesters and end-users.- Routine Network/System Administration and Maintenance under the direction of the Systems and Network Administrator and/or Group IT Manager of the account.- Account Administration, Troubleshooting, Maintenance, Installation/Configuration and Support (via Phone, Email and/or Remote connection) for the following:o Servers (Domain Controller, Active Directory, Exchange Servers, Citrix Servers, Printer Server, Application Servers)o Desktops (DELL, HP, IBM), Laptops (DELL, HP, IBM, Toshiba), Tablets, Smartphones and Blackberry devices.o Software, Hardware, Peripherals, Business/Custom Applications, Financial Applications (Axiom/NAV).o Network Devices (Modems, Routers, Network Switches and Hubs) and Multi-function Printers (HP, Kyocera, Canon)o LAN, WAN, VLAN and Telecomm.- Other Tasks/Projects as requested/required by the IT Helpdesk Manager and/or the account’s Group IT Manager. Show less

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  Realpage, inc.

  Jan 2015 - Mar 2018

  Enterprise engineer ii - taas/cloud network engineering

  As the Cloud Engineer II, I am responsible for the 24/7 support and maintenance of all components within the outsourced IT environment. I am to install and maintain all hardware and software for all servers; administer multiple Microsoft Active Directory environments. Manage email users/groups within Microsoft Exchange 2007/2010/2012/O365, administer group security and share privileges, and interact with users in a technical support role.- Primary Responsibilities: o Client Server Deployment and Managemento Install server hardware, operating system software, front-end and back-end server components, and production application services according to defined requirements and data center operations standards.o Develop and maintain documentation including server build docs, configuration standards, infrastructure architecture.o Maintain/Administer large Exchange 2007, 2010 and 2012 Environments.o Track time and tasks in a client facing ticketing system.o Maintain VMWARE cluster capacity and HA services.o Develop/Document migration plan for data center relocation for new IT Outsourcing customers.o Windows Active Directory deployment and management.o DNS (Internal and External) Management.o Maintain SSL certificates across servers and load balancing appliances.o Responds to incidents, system outages, restore availability & meet SLA objectives. Performs problem Analysis, problem Resolution, and Root-cause analysis.o Participates in on-call rotation for support and maintenance of a 24x7 production environment.o Gathering relevant data to determine hardware capacity needs and plans for capacity expansions in a proactive manner.o Responsible for development and configuration practices to ensure a high level performance and optimize capacity utilization.o Provides requirements to the systems monitoring group for metrics, alerts and escalations.o Serves as a point of escalation for system problems & participates in the disaster recovery architecture & planning. Show less

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  Flat planet

  Oct 2018 - Apr 2019

  Systems administrator

  Systems Administrator (Parallo/Merlot Aero Account) - Systems Administrationo Azure Active Directory, Office365, Exchange, Dynamic365, InTune, SharePoint365o JIRA/Atlassian, ConnectWise, Octopus, TeamCity, MS Partner Membership Centero Azure Access Control, Multi-Factor Authenticationo Reporting- Technical and On-site Supporto Network and Infrastructure Supporto Laptops and Other IT-related deviceso Software Hardware Inventoryo Reporting

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  Merlot aero limited

  Apr 2019 - now

  Information technology support specialist / system administrator

  Administration and Maintenance: - O365, Azure Services and Resources, Azure AD, Azure Sentinel - Subscriptions and Licensing - Database and Storage Management - User Accounts Management - Research and Development - Applications and Implementations Network Maintenance, Troubleshooting and Repair: - Internet, LAN and Wireless Technologies - Modem, Routers, Switches - Cabling, Patch Panels and other network-related devices. Onsite Technical and Helpdesk Support: - Software/Hardware Repairs, Maintenance, Upgrade, Installations - Laptops and Other IT related devices and Equipment. - Software and Hardware Inventory, Tracking and Reporting. Show less