Donna Adkins

Donna Adkins

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location of Donna AdkinsGreensboro, North Carolina, United States

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  • Timeline

  • About me

    Head of People Operations

  • Education

    • Brookstone College of Business

      1997 - 1999
      Accounting
    • American InterContinental University

      2004 - 2006
      Bachelor of Business Administration Human Resource Management
    • Guilford Technical Community College

      2002 - 2004
      Sociology, Psychology, Economics etc.
  • Experience

    • United States Navy

      Nov 1986 - Apr 1991
      • United States Navy

        Nov 1986 - Apr 1991
      • Buyer

        Nov 1986 - Mar 1991
    • Pharmagraphics

      Feb 1999 - Jan 2005
      Payroll Supervisor/HR Administrator

      · Brought payroll in-house from a third-party vendor. Executed end-to-end payroll processing for all U.S., Puerto Rico, and Canada entities.· Prepared quarterly and annual tax filing and payments for all divisions.· W-2 and 1099 preparation and filing for all locations.· Conducted UltiPro software training.· Worked with brokers and internal staff to develop a competitive benefits program.· Responded to employee questions concerning payroll, benefits, and company policies.· Created the company’s first annual compensation statement.· Ensured benefit accounts were reconciled and vendors paid on time.· Responsible for corporate HR functions.· Worked closely with line supervisors on recruiting, coaching employees, the disciplinary process, and training. Show less

    • The Fresh Market

      Mar 2005 - Sept 2005
      Benefits Coordinator

      · Managed a large benefits department supporting 4,000+ employees.· Reviewed and analyzed defined plan documents and policy guidelines to interpret and determine benefit eligibility.· Processed COBRA in-house.· Reconciled all benefit plan statements to generate the payment process.· Served as a liaison between employees and benefit carriers.· Conducted on-going department training and coaching.· Provided guidance on benefit plans.· Month-end reconciliation.

    • Volvo Trucks

      Sept 2005 - Dec 2010

      · Accomplished objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, communicating job expectations, and enforcing policies and procedures.· Collaborated with HR Business Partners across Volvo North America on special projects and to resolve issues or concerns.· Participated in SOX audits.· Monitored and evaluated service cases for adherence to the service level agreement (SLA) and coach for improvements.· Held monthly staff meetings as well as one-on-one sessions with each direct report. Show less Worked as a consultant through United Staffing.· Processed weekly, semi-monthly, and monthly payrolls for BU and NBU employees in multiple locations and states.· Processed deductions and garnishments for payment.· Reconciled GL accounts.· Remitted withholding taxes to Ceridian Tax Service for timely payments and filing. · Prepared statistical reports on pay, bonuses, vacation, taxes/withholdings, etc.· Supervised and coached payroll team.· Collaborated with HR and accounting teams.· Resolved issues and answered payroll-related questions. Show less

      • HR Service Center Supervisor

        Jun 2007 - Dec 2010
      • Human Resources Case Manager/HRIS Key User SAP Implementation

        Jun 2006 - Jun 2007
      • Payroll Supervisor

        Sept 2005 - Jun 2006
    • Volvo Construction Equipment

      Jan 2011 - Dec 2016

      · Business partner to the regional management team and hosted functions (e.g., purchasing, technology, IT, aftermarket parts, and finance).· Collaborated with the executive management team on activities related to headcount planning, talent acquisition, forecasting, and personnel management.· Developed and nurtured partnerships between management and employees.· Ensured the HR strategy and activities were aligned with business objectives.· Translated business strategy and objectives into goals, plans, and tactics while assuring compatibility with organizational values, ethics, and policies.· Partnered with the team in Brazil to ensure HR initiatives were accomplished and consistent across the board.· Managed immigration process.· Addressed employee relations issues as they arose and promoted a customer focused environment within HR.· Participated in multiple departments restructuring events.· Responsible for consolidation of regional reporting and development of reporting solutions for region/global customers.· Reviewed employee engagement survey results with employees/managers and facilitated plans for improvement.· Facilitated succession planning and talent management reviews.· Promoted cross-functional teamwork in organizational development.· Ensured compliance with all Company policies/procedures and Federal, State, and Local laws. Show less · Business partner to Operations (e.g., production employees, logistics, maintenance, quality, and safety).· Partnered with managers throughout the performance management process – annual reviews, succession planning, talent management, high potential identification, etc.· Participated in Volvo Production Services (VPS) initiatives and actively worked, promoted, and coached on VPS principles such as 5s, standardized worked, value stream mapping and QRPS.· Recommended employee relation practices necessary to foster a positive employer-employee relationship to promote a high level of engagement.· Led HR processes/programs such as performance management, open enrollment, employee events, and compensation platforms to align the organization with strategy.· Acted as a change agent in new organizational initiatives.· Facilitated employee engagement survey process with production employees and held results sessions with employees and their managers.· Conducted new employee orientation and training sessions as needed. Show less · Functioned as a business partner to Operations (e.g., production employees, logistics, maintenance, quality, and safety).· Led site policy committee meetings.· Designed and implemented the company uniform program.· Participated in daily shop-floor stand-up meetings.· Coached managers on employee relations issues.· Implemented a mentorship program.· Served as an employee advocate to ensure fair and equitable application of policy.· Built relationships at all levels within the organization to effectively maximize employee engagement.· Ensured compliance with Volvo CE, NA policies and procedures.· Led employee events such as company picnic, Diversity & Inclusion Week, ice cream socials, employee appreciation meals, etc.· Maintained company compliance with all local, state, and federal laws. Show less

      • Regional HR Lead

        Aug 2014 - Dec 2016
      • Director, Human Resources

        Jan 2013 - Aug 2014
      • HR Manager

        Jan 2011 - Dec 2012
    • Volvo Group

      Sept 2018 - now
      Head of People Operations
  • Licenses & Certifications

    • Certified Conflict Manager (CCM)

      Management and Strategy Institute
      Jul 2017