Matt Cronin

Matt Cronin

Customer Service Representative

Followers of Matt Cronin1000 followers
location of Matt CroninSan Francisco, California, United States

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  • Timeline

  • About me

    Personalization @ Spotify

  • Education

    • Salzburg College

      -
      The Viennese Schools of Art
    • Northeastern University

      -
      Bachelor of Science (BS) Music Technology and Composition

      In the Music Technology and Composition Major at Northeastern, the focus is on how to prepare for the future of music. Melding both classic techniques with the modernity of computer music, my concentration dealt with mixing music in the Romantic style with both the Pop and Acousmatic genres.

  • Experience

    • Blockbuster

      Jan 2006 - Jan 2009
      Customer Service Representative

      As a CSR at Blockbuster in Acton, MA, I specialized in advising the customer base on their film choices based on their preference and routines. Running the register, store organization, and customer relations were among the tasks that held the top priority during my occupation.#nostalgia

    • Jet Black Sunrise

      Jan 2010 - Dec 2017
      Songwriter, Keyboards, Vocals

      Joined Jet Black Sunrise, a Boston-based pop-rock outfit, in 2010 as a principal songwriter. Contributing both keyboards and vocals, we have released one full album (Falling, 2011) and three EPs, Capture (2013), Departures (2014), Arrivals (2017)

    • Rounder Records

      Jan 2010 - Jan 2010
      Direct Marketing Intern

      Interning in the Direct Marketing Department at one of the premier independent labels in the country entailed updating our CRM software to make our mailings far more efficient and managed content that we would send to print and mail out as part of a grassroots marketing campaign that helped the success of the company. During my tenure, Rounder swept the major categories at the 2009 Grammy® Awards

    • Cabot and Company

      Aug 2012 - Oct 2016

      Focusing on the Back Bay, South End, and Beacon Hill areas of the Boston real estate market, I have experienced the processes involved in all different types of residential real estate transactions. Some of the activities have included identifying and purchasing properties for investors, leasing condos, and all of the marketing and tactical procedures associated with listing a property for sale. I have been Rene Rodriguez's sales assistant during the course of my time at Cabot and Company. He earned a spot as of the Boston's Top 20 Real Estate Producers for 2012, and consistently is regarded as one of the most proficient and effective brokers in Boston. Show less Assisted one of the top brokers in Boston, Rene Rodriguez, through his sales and client relations. Tasks included managing transactions, scheduling appointments, and organizing promotional material. I assisted Rene on dozens of transactions, while developing and maintaining relationships with current and former investors. Rene's clients are critical to the success of Cabot and Company's leasing division, as his advice has led to a plethora of very lucrative rental investments. I arranged appointments for both buyers and sellers regarding professional photography, maintenance and contractor meetings, and necessary steps towards closing a transaction. We earned a spot as a member of Boston's Top 20 Real Estate Producers for 2012, through consistent recognition as one of the most proficient and effective brokers in Boston. Show less

      • Sales and Leasing Agent

        Oct 2012 - Oct 2016
      • Sales Assistant to Rene Rodriguez

        Aug 2012 - Oct 2016
    • Spotify

      Oct 2016 - now

      Managing a team of amazing people focused on the listening experience for our users. We execute quality testing for the data behind many of Spotify's user-facing products, as well as back-end features that power the client. Leading the team's work on Spotify's voice assistant QA since the feature's conception.

      • Senior Technical Account Manager

        May 2024 - now
      • Manager, Technical Account Management, Data Curation

        May 2021 - May 2024
      • Manager, Data Curation

        Mar 2019 - May 2021
      • Data Curator

        Oct 2016 - Mar 2019
  • Licenses & Certifications

    • Real Estate Salesperson

      Greater Boston Real Estate Board
    • Member of ASCAP

      American Society of Composers, Authors and Publishers
      Jan 2010
    • Notary Public

      Commonwealth of Massachusetts