Ahmad Faisal Noory

Experience

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  Etisalat Afghanistan

  Jul 2010 - Jul 2021

  • Server Installation, Management and maintenance.• System Admin Ticketing and Incidents Management.• Generating report from Service desk platform related for System admin Ticketing.• Updating stock items for System admin stock using ERP system.• Testing different software and Hardware, and providing feedback• Office 365 Management• Regularly System Upgrade and Patch. • Monitoring System Performance and troubleshooting issues.• Active Directory, Exchange Server, DHCP, Microsoft Lync Management, MS Teams Management.• Routine visit of sites for HW, SW Maintenance.• Linux, AIX, Microsoft Windows Server installation and maintenance.• Updating inventory system for Servers.• VMAX, DELL, HP, Lenovo Storage Management.• Documenting common issue in knowledge base portal.• Incidents Management Show less • Database development and management.• Creating daily report, Updating interfaces on regular basis. • Extracting daily, weekly, monthly report for management.• Supporting end users with BO/BI interface.• Developing, managing, updating web base applications for end users.• User management, security, administration for all webpages and databases.• Script development• Sourcing different environment into DWH system.• Backup and restore of historical data from and into database. Show less • Domain configuration, managing and configuring Active Directory, managing users. Configuring DNS, DHCP, Print server, configuring email accounts and configuring RODC. • Configuring Switches, Routers, creating VLANS, Managing LAN and WAN.• Troubleshooting all user, IT related problems. • Manage computers including operating systems installation and configuration, update, operation control and testing different software’s used • To carry out installation of hardware and operating system software as required including cable routing. • Creation of Images for Desktop and Laptop PCs with Acronis and Norton Ghost software. • Providing Network Access, Providing and Configuring Network Printer Access. • Visit to field Offices of Etisalat within Afghanistan for IT related Tasks such as Cabling, Providing Network and installation of required software. Moreover, online support using Microsoft lync and team viewer support.• Various Software installations based on departmental need and ensure that the Software Laws are adhering to. • Troubleshooting of Hardware and Software. • Configuring PABX’s and setting up call conferencing systems. In addition, CISCO call conferencing systems.• Patching of operating systems. • Software update. Checking internet and intranet connectivity for end user. Updating systems antiviruses.• Test and Evaluate New systems and Programs in a Lab Environment • Filling helpdesk trouble ticketing system and giving weekly and monthly report to management.• Repairing all Faulty Laptop, Desktop and printers • Making Inventory of all Equipment’s Show less

  • Senior IT Analyst System Administration

    Dec 2019 - Jul 2021

  • Senior IT Analyst Data ware house

    Dec 2013 - Dec 2019

  • Information Technology Assistant

    Jul 2010 - Dec 2013
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  US Embassy Kabul Afghanistan

  Jul 2021 - Nov 2021

  Computer Management Assistant

  • Managing Active Directory Accounts, Object, and OU.• Managing print server and file server.• Providing Technical support for mobile devices.• Providing Technical assistance and support for incoming queries and issues related to computer systems software and hardware.• Respond to queries either in person or remote.• Writing training manuals.• End-user training.• Maintaining the daily performance of computer systems• Walk customers through the problem-solving process.• Install, modify, and repair computer hardware and software.• Clean up computers.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN).• Install computer peripherals for users.• Gain feedback from customers about computer usage. Show less

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  Amazon

  Dec 2021 - now

  Information Technology Support Engineer

  Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.Ensure infrastructure networking and computing systems remain available during production hours.Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Manage local technical projects.Maintain or create policies, procedures, and processes.Identify root-causes of operational issues and process inefficiencies. Show less