Annissa Suen

Experience

• 

  Radisson Blu

  Feb 2013 - Jul 2015

  Conference and Banqueting Assistant, Bar-Back Assistant

  - Received training on the standard operation procedures- Thorough understanding on the importance of service quality and team work- Able to work under stress and can cope with emergent issues calmly- Ability to manage customers' compaints- Responsible for stock-taking of the bar and the cash flow of the bar- Basic bar-tending skills

• 

  Sushi Nara (Guildford Branch)

  Feb 2014 - Jul 2015

  Waitress

  - Flexibility on managing customers’ requests and respond to them in a professional manner

• 

  Cathay Pacific Airways

  Oct 2015 - Mar 2017

  Flight Attendant

  - Recruited in London through a competitive process - Acquired skills to handle complaints in a professional manner and delivering service flexibility- Developed thorough understanding on the importance of service quality and teamwork - Professionally trained in Cathay Pacific and qualified for inflight safety

• 

  The Hive

  Mar 2017 - Aug 2019

  - Improve the excellence of operations for all (international) locations- Quality control and community building- Undertook performance assessments and team wellbeing- Designed and implemented learning and personal development processes - Responsible for all social media platforms (including Facebook, Instagram and Pelago)- Increase customer retention through community building and engagement- Planning and executing events including Member's Lunch, Thursday Social, Open Air Cinema Club, Wellness Retreat- Recruited and maintained a strong long term relationships between sponsors and collaborators- Managing sales and finance for two locations- Invoicing and compiling reports for senior management - Manage daily operations and ensure the space is running smoothly- Planning and executing events (ex. Member's Lunch, Thursday Social, Open Air Cinema Club, Wellness Retreat)- Photography skills for interior shots and events

  • Excellence Coach

    Sept 2018 - Aug 2019

  • Front of House Assistant Manager (Central and Wan Chai)

    Mar 2018 - Sept 2018

  • Front of House Senior

    Jan 2018 - Mar 2018

  • Front of House Associate

    Mar 2017 - Dec 2017
• 

  StuVVz.*=

  Dec 2017 - Jun 2018

  Events Manager

  - Responsible for establishing, building and maintaining relationships with various event venues and caterers- Provided solutions for restaurants, bars and other events venue for their downtime- Facilitated active collaboration with a wide range of brands and caterers

• 

  Hmlet

  Aug 2019 - Jul 2020

  Community Manager (Events)

  - Established process and documentation for all HK-related events- Planned, promoted and hosted Hmlet HK's community events (6-8 events per month) - Provided support on international events roadmap and delivery in Japan and Australia- Managed partnership processes across all locations

• 

  Time Auction

  Jul 2020 - now

  Time Auction is a charity that advocates volunteerism. We encourage volunteering with inspiring experiences, while connecting skilled-volunteers with NGOs.Did you know that 92% of NGOs need skilled-volunteers but 83% couldn't find them? Skilled-volunteering is a great way to do what you're good at while making a difference.- Managing Skilled-Volunteer Matching Platform (www.timeauction.org/projects)- Outreach to and liaise with charities, NGOs, social enterprises and other community stakeholders in program implementation- Coordinate with NGO and Social Enterprise partners to understand their skilled-volunteer needs and manage their project postings- Overseeing digital marketing and other marketing initiatives related to the program Show less

  • Senior Program Manager

    Mar 2023 - now

  • Program Manager

    Jul 2020 - Feb 2023