Mayank Gaur

Experience

• 

  Airtel

  Nov 2013 - Jan 2016

  Switch Engineer

  • Operation & Maintenance of ERICSSON Soft Switch, BSC, MSC, MGW & RNC.• Maintaining Database, Creating KPI Dashboards for Core Network

• 

  ManpowerGroup

  Jan 2016 - Jun 2018

  Performance Engineer

  • Responsible for Ericsson/Airtel IN Operation, Project Planning & Performance for North Region, Upper North & Rajasthan. Engagement with Bharti Airtel at Circle/Regional & Central Teams. E2E delivery towards customer in terms of performance, optimization & operations.• Tracking & ensuring closure of all IN related major/minor/critical complaints, issue's & outages with customer. Implementation Support of new features or services in the network• Planning, designing and execution of IN project activities.• Working in co-ordination with GNOC teams, BO/T1C for closure of TT/CR/CSR within SLA.• Validating Plan/Analysing risk/Verifying Pre-Post KPI's for all IN Domain Projects/Operation's CR's. Show less

• 

  Ericsson

  Jun 2018 - now

  • Hands on Experience on Linux/Unix OS• Familiar with Cronjobs scheduler and maintenance.• Hands on experience on system Backup and housekeeping of the systems.• Familiar with NFS concepts and implementation• Hands on experience on cold shutdown/restart/restore.• Experience on IN/VAS network elements.• 24x7 handling of alarms/issues from administrator perspective, In-depth troubleshooting and reconciliation if required.• To do health checks on Linux servers of the network.• Responsible for monitoring performance enhancement of servers like Disk, CPU, RAM utilization, system health for Linux servers.• Maintenance of file system integrity and free space on servers.• Handling of critical downtimes and service impacting emergencies.• Ad-hoc scripts - As a temporary fix before development Unit provides a solution.• Escalate tickets to Support and co-ordinate to get resolution for issues that are unresolved. Show less • Knowledge of Ericsson network solution product portfolio including Network Management Systems.• Work with the optimization and program management teams in matters of KPI Review and Governance• Delivery of Managed Services KPIs for Active Managed Services Contract• Perform Feasibility and impact Analysis on the products to be launched in the market by customer.• Ensure Work Level Agreement delivery and compliance.• • Perform Network Optimization including investigating network performance and issuing, discussing and/or implementing recommendations for network improvement.• Conducting optimization activities for Improvement of network statistics & customer perception• Clearly and concisely document and present technical and financial findings and recommendations to gain customer and management acceptance and to help grow the service business.• Design and develop highly complex models or simulations of systems and processes and conduct independent engineering studies encompassing sophisticated analytical techniques and novel and unconventional approaches.• Plan, conduct, coordinate, and develop recommendations regarding varied analytical studies, such as the application of advanced engineering concepts and processes. Show less Directs and manages on all elements of project and should guide design & Delivery team.• Challenging technical design on delivery costs and track costs for all technical solution deliveries.• Risk Management for network (technical solution) deliveries Core activities• Own the network (technical solution) delivery of statement of work (SoW) from scoping.• Identify and implement changes to improve quality and reduce costs.• Handover the network (technical solution) delivery to live operations.• Manage escalations across Delivery, agreeing any changes with stakeholders, including managing new demand.• Provide options on recovery of technical solution deliveries, where there are issues, focusing on business outcomes. Show less

  • Technical Authority

    Jun 2024 - now

  • Domain Support Enginner

    Oct 2021 - May 2024

  • Charging Engineer

    Jun 2018 - Sept 2021