Ozgur Odemis

Experience

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  Hitachi Turkey

  Aug 2001 - Mar 2003

  Software Support Engineer

  The software responsible for Hitachi High Volume Printing Systems and technical support of Hitachi JP1 System Management Software. Software distribution, asset management, network management, HP Openview. Implementing product demonstrations before sales, installation and training the technical staff. Correspondence with company central. Translation of the firm’s product manuals.

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  Sharp Turkey

  Mar 2003 - Nov 2003

  Network Engineer

  Software and network support of Sharp digital copier/printers. Getting the trainings at Europe, training dealers and technical team. Implementing product demonstrations before sales and installation and training the customer staff. Administration and maintenance of company’s network. Translation of the product user manuals. The new design and update of www.mitasan.com.tr web site.

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  Hewlett-Packard

  Dec 2003 - Jan 2007

  HP Call Center Advanced Technical Support Specialist

  Second level technical support and troubleshooting of HP network printer, plotter ve and multifunction products on the phone, and redirecting on-site team in need of on-site support. Getting products training and training the technical staff. Handling complaint customers on the phone in contact with the complaint group. Coaching the technical staff by listening the calls.

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  Media-Saturn

  Feb 2007 - Mar 2008

  Masterdata Specialist

  Managing the creation and maintenance of the company’s product database. The transfer of the orders to the system and assist invoice control team at the market openings. Creation and maintenance of the supplier details in company’s SAP System.

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  4S Information Technologies

  Aug 2008 - Oct 2011

  Software Consultant

  Implementing business service management platform HP BAC, BPM, RUM, Sitescope installations. Performing customer Pocs and demonstrations. Effort calculations about responsible products. Supporting sales for presales activities.

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  Bedas

  Oct 2010 - Nov 2010

  Test Consultant

  Performing performance tests on Bedas's SAP system.

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  Enerjisa

  Nov 2011 - Dec 2011

  Freelance Test Consultant

  Performing Load tests on Enerjisa's handheld device systems connected to SAP system.

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  Turkiye Finans Participation Bank

  Jan 2012 - Apr 2013

  IT Performance Management Specialist

  Managing and maintaining HP BSM system including Sitescope, RUM, BPM and Diagnostics. Developing BSM content according to the company needs. Managing the outsource maintenance company activities for BSM.

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  Intertech Information Technology and Marketing Inc.

  May 2013 - now

  Technical Consultant/Architect System Engineer

  Technical consultancy and implementation of Microfocus products including Opsbridge, BSM, RUM, BPM, Sitescope, OM and UCMDB.Service modeling and service centered monitoring approach over implementations in a banking environment.Assisting Solarwinds Implementation over a service centered monitoring.Scripting in vbs and groovy for monitoring purposes.Performing load tests using Loadrunner.