
Alessandra Koster S Aguiar
Financial Analyst

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About me
Xbox Sr. Category Manager, Latin America at Microsoft | CSO Americas Inclusion Council & Gaming for Everyone Lead
Education

Micrososoft
2019 - 2019Specialization Sales Challenger Be a Microsoft Sales ChallengerActivities and Societies: Completed the 7 week long "Be a Microsoft Challenger" MOOC which includes videos, reading materials, a final assignment to outline a customer teaching message that reframes the customer's thinking and receive peer feedback. Demonstrated the ability to develop insights, understand business needs and lead to a solution.Demonstrated ability to build constructive tension that compels a customer to act.

USC Marshall School of Business
2024 - 2024Specialist High Performance Mindset: Course SpecializationActivities and Societies: Executives, Professionals, Olympic athletes (Olympians), world record holders, Psychologists, MVPs from every major sport, internationally acclaimed music artists, and Fortune 50 CEO’s. High Performance Mindset: Course ministered by Dr. Mike - (Microsoft extended course)Week 1: What is High Performance? Week 2: Mindfulness Week 3: Mindset Skills: Calm, Confidence, Focus, Trust Week 4: Psychological Framework: Optimism, Control, Grit

Fundação Armando Alvares Penteado
2016 - 2018Post-graduated in Communication Management and Digital Marketing Marketing 10.0Activities and Societies: Communication Strategies to Encourage Home Entertainment Consumption. Digital marketing, consumer behavior, retail channels: ways to understand digital consumption in home entertainment, how to impact target thru integrated communication, in order to generate engagement. Based on a survey, aiming to understand how to promote digital consumption through digital media, conclusion: content generated by brands is key, relationship networks are sources, digital channels are reality of entertainment. Strategic Marketing, Digital MarketingMedia - Final version of TCC was recommended to be at FAAP Library from May, 2018 onwards.

MIT Professional Education
2023 - 2023Specialization, Women in Leadership: Be an agent of change International Business SpecializationActivities and Societies: International Group of Study and Discussions Recognize, study and understand the challenges faced by women seeking leadership positions, developing practical strategies and tactic actions to achieve success as a leader in any organizational context based on frequent changes and innovation.

Escola Superior de Propaganda e Marketing
2001 - 2003Master of Business Administration (MBA) Marketing MBA360 degree Business Marketing Plan. Complete course to elaborate on Business Marketing Plan.

INSEAD
2020 - 2020Specialization Values Negotiation CourseActivities and Societies: Reading, Studying Course objectives:Value Negotiation system which develops the core capability of Negotiation sellers in the Consumer and Commercial Business segments. Focuses on delivering the most possible value at the least possible risk in the widest range of situations.Provides a framework for sellers to successfully diagnose and prepare for their negotiations and then translate that preparation into performance once they begin negotiating.

Microsoft Education Partner
2020 - 2020The Coaching Habbit Specialization SpecializationCoach habit, How to listen to better coach, Steps to learn how to guide to coach, make the right questions.

Kellogg Executive Education
2019 - 2019Specialist in modern marketing BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES SpecialtiesWeek 1: Digital Disruption and Digital TransformationWeek 2: The Changing World of MarketingWeek 3: Understand the Customer JourneyWeek 4: Nurturing the Customer Through Content and StorytellingWeek 5: Final AssignmentWeek 6: Peer Review

FGV - Fundação Getulio Vargas
2024 - 2024Specialized course Diversity & Inclusion Management SuperiorActivities and Societies: Bike, Swimming, Running, Workout, Acupuncture, Massage. The Diversity and Inclusion Management discipline offers knowledge, tools and techniques to understand and implement diversity and inclusion initiatives in organizations, generating reflection on culture and leadership aimed mainly at minority and non-hegemonic groups.

Pontifícia Universidade Católica de São Paulo
1993 - 19991999 Business Administration
FGV
2013 - 2013Organizational Dynamics - Leadership and Motivation People DevelopmentSpeciality Course in People Management: Provide fundamentals of the main themes of organizational psychology with emphasis on the issues of motivation, leadership, work adjustment, the dynamics of small groups and styles of leadership and motivational behavior. Show how this knowledge can come into action in practical day to day, through concrete examples and cases.

Cultura Inglesa
2017 - 2018IPT - International Proficiency Track Academic Course ProficiencyActivities and Societies: listening, reading, speaking, writing To realize exams such as: CPE, TOEFL, IELTS
Experience

JPMorgan Chase & Co.
Jun 1998 - Dec 2000Financial AnalystStarted out as an Intern - Front-Office & Back-Office Experiences.

Natura
Jan 2001 - Jun 2003Innovation & Product CoordinatorNatura CosméticosProduct Coordinator (started out as an Innovation and Marketing Trainee)January 2001 – June 2003Main job attributions:Planning of marketing actions for all channels (product, pricing, media), product development projects, market and competitor analyses, financial analysis of products, control over marketing plans and budgets, support to branch offices in South America, support to the sales team.

DuPont
Aug 2003 - Sept 2006Product CoordinatorDuPont do Brasil - DCSE (DuPont Chemical Solutions Enterprise)Product Coordinator - Projects (South America) - From May 2006 to September 2006Main job attributions:Analysis and development of business plans for defining new markets/products, patent research, registration processes, market and competitor analyses. Focus on Six Sigma Projects.DuPont do Brasil – DPP (DuPont Personal Protection)Product Coordinator (South America) - From August 2003 to April 2006 Main job attributions:Strategic marketing / communication plan (budget control), new product development including performance tests (USA and Europe technical team), market and competitor analyses, product training (sales team, decision-makers and users), participation in meetings with companies and government bodies, regional events, administrative control. Show less

Philips
Feb 2007 - Aug 2013Main job attributions:Channel responsibility to focus on developing new activation into Trade together with trademkt, sales and marcom; Partnership; Long-term Strategic Marketing Plan; Product development with focus on margin improvement; Competition Analyses; Campaign co-creation (budget management); Market Intelligence.Main achievements:• Business Trip to the International Electronics Fair (IFA) in Berlin to analyze global market trends and also define the 2013 product portfolio to satisfy local consumer needs: turnover growth +41%• Developed the 2013 Strategic Plan, with Distribution / Margin, seeking to grow profitability +38%.• New concept-products: DesignLine and Hotel TV for Y2013.• Qualitative Research made to analyze Ambilight technology awareness, confirm brand communication positioning besides searching for customers and consumers´s insights referred to better activation in Online and POS channels.• Established a partnership with the Economics Institute to prepare 5-year market forecast for TVs.• Created tools for monitoring the realization of prices (Gfk, Sieve, Zoom) and qualitative reports of global and local trade and markets (Euromonitor, DisplaySearch).• Reached #3 market share position in 2012 with Philips TVs, growing the business by ~10% (vol). Show less Philips do BrasilSenior Product Manager (Marketing – Beverage Appliances) - From October 2009 - October 2011 Main job attributions:360º Annual Marketing Plan: new products / pricing / channel mix / advertising and campaigns (ATL, BTL, OTL, mkt digital, PR-press); creation of single One Coffee platform: drip filter Walita, single-serve Senseo and espresso Saeco (based on global integration); Senseo Project - brand awareness and mkt penetration together with SaraLee Cafes; joint actions with trade and sales to grow drip filter category by 65% vs the market’s 50%.Philips do BrasilProduct Manager (Marketing – Garment Care & Floor Care) - From January 2009 – October 2009Main job attributions:360º Annual Marketing Plan (ATL-media / BTL-promotional material / PR-press / Online); new product development; planning of marketing actions in conjunction with the trade marketing and sales areas; analysis of new markets and new categories; budget control; financial analysis of products.Philips do BrasilProduct Manager for Latin America (Marketing – Domestic Appliances and Personal Care)From January 2008 – December 2008Main job attributions:Interface between the head office and Latin American countries; annual marketing strategic plan (countries) as product definition/prices/communication; financial analysis of business case (margins).Philips do BrasilProduct Manager (Marketing Philips Walita – Kitchen Appliances) - February 2007 – January 2008Main job attributions:Annual Marketing Plan (ATL-media / BTL-promotional material/ OTL-online / PR-press); planning of marketing actions together with the trade marketing and sales areas; planning of actions with corporate communications area; budget control; financial analysis of products – business cases. Show less
Marketing Manager TV [Product, Channel & Market Intelligence] - Philips/TPVision
Oct 2011 - Aug 2013Sr. Product Manager
Feb 2007 - Oct 2011

Samsung Electronics
Aug 2013 - May 2014Strategic Product & Communication Marketing Manager - LATAM TVResponsible for TV category in Latam Subsidiaries (product, price, communication and distribution) aligned with TV Global Headquarter directions.Business Operation (sell in, sell out, stock level, Marcom, Market, competition, clients, channels).Communication Strategy together with Latam Marketing and HeadQuarter.Alignment with Smart TV.Main Activities:• Lead Business Workshops with HQ and all Latam Subsidiaries.• Strategic Launching Guide of UHD TV for Latin America (4Ps).• Biz Trips to Korea: '14 portfolio evaluation, launches with main customers and trainings.• Development of Luxury Workshop (UHD LatAm) in partnership with MCF Consultoria.• Biz Trip to CES – Las Vegas (check tech trends and lead business workshop among main executives of Latin America and the President)• BizTrip to Cancun/ Mexico - Latin Forum (main launches to press and customers).• Soccer Campaigns for TV creation aligned with MKT Latam and HQ. Show less

Warner Bros. Entertainment Group of Companies
May 2014 - Feb 2018Head of Marketing Communication in Home Entertainment - Games, Films and Series for digital and physical platforms. More than 150 titles/year.Responsible for: PR (public relationship), Media 360 (On and Off), Events (hands on, E3 International games, WB Games Summit, Rock in Rio & GXP - Omelete, BGS-Brasil Games Show, CCXP - Comic Con Experience, e-Sports | Liga Latina Tournament INJ2, regional events etc), all Social Media Channels - Facebook: /wbgamesbr /wbfilmes /wbseries /MortalKombatBRA /OHobbitFilme /batmanvssuperman /HarryPotterFilme / Instagram: @warnerhomebr / Twitter: @WBGamesBR/ YouTube: WB Games Brasil / Spotify: WB Games BrasilMain achievements:• Ensure that all communication plan respect the street dates of all titles (filmes, series and games) respectively, in digital and physical platforms, together with USA street date.• Outstanding growth of Youtube games channel : +300% subscribers, ~50% video retention (vs 20% mkt average), +11M videos views, partnership with main influencers, frequent workshops at YouTube.• Outstanding growth in spontaneous media: Games (+160% vs LY) and Video (+138% vs LY).• Leading Pan Regional media (TV and Online Digital - programmatic) together with headquarter.• Leading events such as: E3 (Los Angeles/USA), WBGames Summit, GXP-RiR, BGS, e-Sports - Global Tournament / Liga Latina INJ2, Comic Con Experience, in order to present main launches and increase spontaneous media/ correct audience and conversion (with retailers).• Lead BID of 360 Media Agencies, to organize internal processes and improve media results close to / align to social media and PR, to track better results vs KPIs.• Launch the new Portal (www.warnerbros.com.br) together with Theatrical Team, ensuring it to be fed monthly with titles information and retailers links.• Partnership with Spotify (Games profile / Series profile). Show less Main job attributions:Head of Games for casual, core and sports (physical and digital), managing all marketing team (6 people): Product Development, Marketing & Communication, PR, Digital & Social Media, Market Intelligence, Partnership, Business Plan close to key-Partners (Publishers: EA, Capcom).Main achievements:• Ensure street dates of all games launches: physical and digital, together with USA by 360 Marketing Plans, aligned with Marketing, Operations and Sales Teams.• Lead meetings with clients presenting main launches of Games : Roadshows.• Leading events such as: Retail Summit, E3 (Los Angeles/USA), WBGames Summit, BGS, Comic Com Experience, in order to present main launches and increase media value/ audience.• Introduction of Managing Local Marketing Plan for main games through casual, core and sports.• Introduction of PDCA – planning development, control and action, in order to manage the team with a list of priorities and executions.• Implementation of Online Price Management (Sieve).• Lead BID of Social Media Agencies, to boost results with better social tools that meet and integrate business objectives with mkt plans with expert agency under year cost reduction.• Implemented Brand & BTL Guide to have standard and better product communication along POS stores.• Brought the Media Training Proposal for Home Video and Games Managers Teams ministered by S2 PR Agency, with local HR Team support. Media Value Results: 2015 was+ 60% higher than 2014.------Women in Gaming at YouTube/Google - Women are becoming more present in the games universe. YouTube hosted a workshop day for 20 Gaming creators from across Brazil on Thursday (9/3). The meeting aimed to discuss the female presence in the world of games and how this is reflected into the production and consumption of YouTube content. A panel of discussion about women in the games industry and media with representatives who I was one of the industry representative (active participation). Show less
Sr Marketing Communication Manager - Home Entertainment (Films, Series & Games Categories)
Mar 2017 - Feb 2018Sr Marketing Manager - Games Category
May 2014 - Mar 2017

Microsoft
Feb 2018 - nowResponsible for hardware, games and servicesGaming spoken person in BrazilLaunch new products to engage consumers/ customers/ partnersFocus on Win customers at key marketing & sales beatsIncrease Xbox Purchase Intent with considerers & attract new audiences (NTX)Win share with compelling partners offers & programsOptimize conversion with premium channel executionResponsible for driving positioning & guidelines of products & services for all areasConsulted and involved in all Xbox events Show less Head of marketing and key advocate for commercial device business, leading a team of people (employee and vendors), working close to category and sales teams, to achieve revenue & scorecard goals for Windows, Office, Server in SMB for commercial, consumer and education segments thru Partners: Distribution, Resellers, Local Device Partners, in order to drive growth performance and digital transformation (M365, Azure - CSP, Daas, Hybrid Server, Azure Stack HCI, Teams rooms...).-New Launches: Windows11, Windows Server 2022, M365 and Office 2021, based on Global Campaigns (Rise to Challenge, Reimagine way you work, Education Buying Season, Genuine).-Apply digital marketing plans with digital tools (Attach Widget for Office and Server, content syndication for Windows and Office through DCCN) thru partners to improve website and increase sales (became #1 Brazil in Latam).-Launching digital project : Chatbot to B2B channel to support partners with digital transformation, content and sales growth.-Responsible to organize global to local marketing calendar - campaigns, evangelism / training, digital.-Marketing plans on corp guidance, tools and processes to ensure Compliance, CELA, Privacy Policies.-Figure out a Compliance Committee and Training Days - to ensure knowledge and practice from all.-Responsible for Marketing Funds Mngt (Demand Gen, Readiness) thru partners aligned with Latam Finance Team, integrating all plans to ensure the highest efficiency in spending (Kpi x ROI).-Accessibility project to enhance D&I concept of MSFT thru partners besides support them to improve PC business ecosystem business with more accessible devices - MSFT Award conquered.W11 video : https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWZmOWFiNjktN2VhMS00OTAzLTkzNDktZWIxNTkzN2EyZGRh%40thread.v2/0?context=%7b%22Tid%22%3a%2272f988bf-86f1-41af-91ab-2d7cd011db47%22%2c%22Oid%22%3a%2224e213ca-6f5d-46b7-9017-c89919703204%22%2c%22IsBroadcastMeeting%22%3atrue%7d&btype=a&role=a Show less Marketing & Partner Strategies [ OEM and Dists/Resellers ] - Windows, Devices and OfficeStrategic Planning: -Create Microsoft’s short (Q419) and long (FY20 planning) terms marketing strategies, aligned with internal stakeholders: Category and Device Sales, with the support of Marcom, Social Media and PR teams, in order to negotiate the maximum value for Microsoft commercial products while striving for high partner satisfaction all along the way-chain in order to drive sales increase.-Oversee the commercial marketing plans implementation of our Partners (OEMs, Dists/Resellers), coaching vendors team, to ensure the business growth, sales incremental and evidences of the campaigns, in order to extract the best 360 marketing alternatives (ON, OFF), including Programs and Incentives from headquarters / regional.-Create a strategic format to include a 360 over-view of all the investments per partner to manage close to them the activations as well as the business discussions with sales teams to identify opportunities and threats. Show less Marketing & Partner Strategies [ OEM, Dists/Resellers and Retail ] - Windows and DevicesStrategic Planning: -Create Microsoft’s short (Q418) and long (FY19 planning) terms marketing strategies, aligned with internal stakeholders: Category, Channel Sales and Device Sales, with support of Marcom, Social Media and PR teams, in order to negotiate the maximum value for Microsoft PCs while striving for high consumer satisfaction all along the way in order to drive sales increase.-Oversee the marketing plans implementation of our Partners (OEMs, Dists/Resellers and Retailers), coaching vendors team, to ensure participation, sales incremental and evidences of the campaigns, in order to extract the best 360 marketing alternatives (ATL BTL), including Programs and Incentives.-Deep dive into PC market to understand the situation of the market, and identify opportunities of improvements and growth.Tactical:-Ensure designed projects/ marketing campaigns according to the strategic plans.-Projects/ Marketing Campaigns with Intel: ensure alignment since the concept until execution. Main Results:-Responsible to lead consumer campaigns with partners (as Intel) along important high peak seasons: world cup and black friday/ X'mas, driving awareness of the campaigns : buy and win (give aways) and desire from consumers to promote the conversion of devices with Windows + Office attach, to keep the market and PCs penetration growing in a hostile year of severe crisis.-Lead category segmentation with main clients : Magalu and VV, close to Intel, according to each profile and tipology to promote better information and experience for consumer of the assortment of PCs causing more sales.-Create new assets for prosumers (B2B @retails) to help them to find PCs related to profile searched in easier thru online.-Work close by Marcom Team to strengthen sinergy communication along purchase funnel from awareness to convertion in order to trigger off fidelity of Windows with Office. Show less
Xbox Sr Category Manager - Games & Content, Latin America
Feb 2024 - nowXbox Sr Category Manager for Hardware and Games
Jan 2022 - Feb 2024Business Commercial Marketing Executive & Compliance Champ
Jul 2020 - Jan 2022Commercial Partner Service - Channel Marketing Executive
Apr 2019 - Jul 2020Retail Partner Service - Channel Marketing Executive
Feb 2018 - Apr 2019
Licenses & Certifications
- View certificate

Accessibility in Action
MicrosoftAug 2020 
Microsoft Certified Technology Azure
MicrosoftMar 2021- View certificate

Mulheres na Liderança : seja agente de mudança
MIT Professional EducationApr 2023 
Six Sigma - Green Belt
DuPontNov 2004
Sustainability in Action
MicrosoftOct 2021
English Proficiency - British
International House London | IH LondonJul 1998
Honors & Awards
- Awarded to Alessandra Koster S AguiarCSO Culture Award Winners Microsoft Corporation Jul 2024 I am honored to be awarded by CSO Leadership with CSO Culture Award at One Microsoft: to build on the ideas of others and collaborate across boundaries to bring the best of Microsoft to our customers as one. As I assumed Latin America in Feb2024, I could work in team to transform the new structure with flexibility and determination, bringing the D&I culture (G4E) into our daily business.
- Awarded to Alessandra Koster S AguiarCSO TOP TEAM AMERICAS - GAMING Microsoft Corporation Jul 2024 Gaming Americas has gained the CSO TOP TEAM Americas in FY24 with high results and teamworking recognition.
- Awarded to Alessandra Koster S AguiarCSO Culture Award Winners Microsoft Jan 2023 CSO leadership recognizes outstanding people and teams who demonstrate a commitment to Microsoft’s cultural attributes. Recipients are living our culture and are seen as role models across the organization by aligning to three of the Cultural Attributes: Customer Obsessed, Diverse & Inclusive, and One Microsoft.I have my CSO Culture Award Winners related to One Microsoft.
- Awarded to Alessandra Koster S AguiarTop Team, MCB CCSM, WW - Consumer Microsoft Global Jun 2022 CCSM Field, Brazil, FY22LATAM delivered double digit growth in Modern life and Gaming in every channel segment in all Sub Regions.
- Awarded to Alessandra Koster S AguiarGPS Award - Microsoft Living the Culture Microsoft Jul 2021 I am so proud and honored to be recognized by a prestigious award - Living Microsoft Culture with the project I led : Device Partners accessibility - Journey from Education to Modern Workplace. It is so important as D&I accessibility for the region and also for Microsoft culture and values. A special thanks to the leadership team of the Microsoft DPSS Business Latam & Brasil besides Microsoft D&I Lead that supported me since the beginning, believed in the project, in the D&I context and… Show more I am so proud and honored to be recognized by a prestigious award - Living Microsoft Culture with the project I led : Device Partners accessibility - Journey from Education to Modern Workplace. It is so important as D&I accessibility for the region and also for Microsoft culture and values. A special thanks to the leadership team of the Microsoft DPSS Business Latam & Brasil besides Microsoft D&I Lead that supported me since the beginning, believed in the project, in the D&I context and in the business results, close to the Partners. Show less
- Awarded to Alessandra Koster S AguiarMVP - Most Valuable People (Brazil Team) - Microsoft Warner Bros International - Burbank USA Nov 2016 Dedication, loyalty, and hard work throughout 2016 and for being named WBIE's 2016 Team MVP award recipient, Warner Bros had a great year thanks to all of Brazilian Team effort.
- Awarded to Alessandra Koster S AguiarUHD Specialist Project - Global Samsung TV The best service in selling UHD TV, reaching the consumer targeting Feb 2014 Award conquered by presenting to main EVP (Executive VPs) in Global Samsung and worldwide Marketing Teams "The UHD Specialist Project" made to assist Latin Subsidiaries with focus on capability of the trademkt and the promoters via UHD Specialists to generate sell out and pioneer the market - dedicated local person for luxury and premium segment.
- Awarded to Alessandra Koster S AguiarInnovation Award - make up category Natura Batom Extremo Conforto / Extreme Comfort Lipstick Dec 2002 Award conquered by presenting to main steakholders of the Company in a special event : The best fragrance (vanilla) and smooth of the lipstick created by Marketing and R&D Areas based on consumers researches for make up category.
Volunteer Experience
Mentor
Issued by WoMakersCode on Mar 2023
Associated with Alessandra Koster S AguiarVolunteer Staff - Diversity & Inclusion
Issued by Microsoft on Jan 2020
Associated with Alessandra Koster S AguiarFirst Aid
Issued by Senac São Paulo on Nov 2015
Associated with Alessandra Koster S Aguiar
Languages
- poPortuguese
- enEnglish
- spSpanish
- frFrench
- siSign languages
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