Pedro Mendoza

Experience

• 

  Bank of America

  Jul 2004 - Feb 2006

  Bank of America Teller, Banker & Branch Manager

  Bank of America - Branch Manager• Started banking career as Teller in 2003 Swiftly achieved promotions due to exceptional performance from Teller and transitioning to a Personal Banker within 6 months and leveling up to a Branch Manager within 18 months• Oversaw the branch sales, operations, and growth, including establishing policies and procedures, hiring, training, and directing staff performance, efficiently managing customer service concerns, building relationships with local chambers of commerce, development agencies, and accountants, and marketing all bank products and services, successfully meeting all target goals Show less

• 

  Wells Fargo

  Jan 2006 - Jan 2006

  Wells Fargo Bank - Business Banking Specialist

  Wells Fargo Bank - Business Banking Specialist• Recruited due to outstanding performance at Bank of America, maintaining relationships with existing small business customers and cultivating relationships with prospects by engaging in community outreach opportunities and educational seminars, meeting customer service expectations and boosting customer retention• Consulted with business customers, directly offering guidance on financial products and services to effectively coordinate business planning and set up commercial loan business accounts, supporting business owners with all of their business lifecycle stages Show less

• 

  Wells Fargo

  Aug 2006 - Dec 2020

  • Led 9 Branch Managers and 180+ Service Managers, Bankers, and Tellers in Florida’s largest and most complex market, driving financial growth and operational excellence. • Delivered exemplary Risk Management through over 100 successful Branch Control Reviews (BCR), adherence to Risk Scorecard performance expectations, compliance and audits. Excelling in legal, reputational and regulatory standards. • Grew market share to the 95th percentile by executing targeted financial strategies, enhancing customer experience, and optimizing branch operations across deposits, investments, and credit balances. • Strengthened employee experience and customer relationship skills, resolving over 50% of service concerns across all branches and deepening customer financial understanding. • Facilitated bi-weekly SME calls, expanding bankers’ expertise across 80+ business lines, with 31 of 94 bankers achieving business advocate designation status. • Increased household relationship balances from $300M to $1.7B over 7 years by strategically building customer relationships and driving business development. • Expanded Primary Customer households from 38k to 82K by driving deposits, loans, and business household acquisitions, cultivating strong customer and business relationships.• Partnered with RSBC and statewide leaders to deliver small business training initiatives, resulting in 7 branch managers promoted to business advocates and 5 advancing to business champions • Spearheaded mortgage strategy, resulting in an 83% increase in home equity units, a 3.6% rise in P&L units, and a 22% growth in mortgage units. • Consistently achieved 90th+ percentile Gallup TMCS engagement scores by fostering high performance culture and building strong employee relationships. • Represent 6 leadership committees, including Diversity and Inclusion, Balanced Leadership Excellence Program, Team Member Retention, Enterprise Customer Experience, District Manager Advisor Program,Leadership Council... Show less Wells Fargo Bank- Assistant Vice President / Branch Manager• Managed a Branch team of 25+ members, including 1 Premier Banker and 15 Bankers across the Northern California market by leveraging extensive product, procedure, and system expertise to effectively manage risk and branch operations, successfully developing 4 of the highest performing branches in California within 9 years• Recruited, hired, and mentored team members, utilizing performance management tools and creating a positive work environment, resulting in noteworthy customer experience, team member performance, risk, and growth ratings• Partnered with CSU Stanislaus by building relationships with the University and Executive team to establish the Campus Card program, providing financial education and banking opportunities to 10K+ students, transferring 27%+ of students to utilize Wells Fargo banking services Show less

  • Vice President Regional Bank District Manager (Area Director)

    Aug 2006 - Dec 2020

  • Wells Fargo Bank- Assistant Vice President / Branch Manager

    Aug 2006 - Aug 2013
• 

  Bank OZK

  May 2021 - May 2022

  Senior Vice President | Regional Executive

  • Oversaw the performance for thirteen banking centers across one of the largest regions in Arkansas - North West Arkansas• Conducted weekly business development activities are completed and reinforce them with active, ongoing role modeling and coaching. Region Customer Needs Assessment increased from 15% to 80%• Generate organic deposit growth and assist with deposit pricing negotiations that support Bank OZK’s NIM and efficiency goals• Lead, coach and develop thirteen Banking Center Managers and branch team members to successfully execute against defined business development goals and service standards• Demonstrate accountability for business development-related key performance indicators (goals), in addition to new client growth, client expansion, exception pricing mitigation, fee waiver management, and other metrics as determined by management• Coordinated and create synergies between multiple banking centers and business partners to focus on and achieve business objectives including Business Banking, Investment Banking, Mortgage, Merchant Card Processing, Consumer Deposits and more •Lead by example and be a change agent to help banking center team members evolve to meet shifting client needs and demands•Enthusiastically embrace, support and model the bank’s values and mission•Implemented consistent and effective performance management through coaching-based leadership, modeling weekly leadership activities, monthly branch visits, effective daily huddles, monthly business development trend-based coaching, observations, customer outreach and weekly check-ins. •Model talent development skills and business development skills to facilitate strong employee engagement Show less

• 

  Walmart

  Jul 2022 - Feb 2024

  DIRECTOR, WALMART SERVICES, FINANCIAL SERVICES MANAGEMENT

  • Nationally led teams overseeing the Money Transfer, Check Cashing, ATM Business, Card Loading & Unloading Business, Tax Prep Business, Money Order Business, Bill Pay Business and more • Exceeded Annual Operating Income Revenue goal for year 2023 for Walmart Financial Services by 106% ~$267M vs Plan of $251M. Drove Billions of dollars in Gross Merchandise Value to 4,500 stores. This was achieved the first full year that I was Director. Previous year's plan missed. • Improved Write-Offs/losses to the business in 2023 and better to plan by 70% or $2.8M vs plan. Identified and implementing improvements to many fraud and risk controls across businesses. Effectively worked with Compliance groups to close compliance issues that were in existence for years. • Exceeded Full Year 2023 National Money Order Business for 4,500 stores exceeded plan; $25.8M vs Plan of $24.7M. Significant YOY Improvement vs Prior Year Plan was missed by 14.8%. Led many critical improvements that positively impacted over 4,500 stores that were long overdue. For example, the Money Order service was unavailable over 20% of the time. The improvements made improved the national uptime from 80% to 97%• Exceeded Full Year 2023 National Bill Pay Business for 4,500 stores exceeded plan; $25.6M vs Plan of $23.5M. Exceeded plan by 9.1% or $2.1M. Previous leadership miss. • Directs the execution of innovation, line extensions, retention strategies, and value propositions improvements to Walmart Services by developing innovative proposals to enhance business offerings and performance, managing and analyzing ideas and solutions and assessing their viability to the business, and leading teams within Walmart Services and cross-functional partners (for example, Marketing, Information Systems, Division, Finance)• Directed financial, budgeting or operational activities for Walmart Services by setting and monitoring annual operating performance objectives for the business lines and vendor relationships Show less

• 

  Citi

  Nov 2024 - now

  Senior Vice President | Branch Manager