John Cimino

Experience

• 

  Verizon Wireless

  Jan 2005 - Feb 2015

  Initially began as a position geared towards Project Management, my role now consists of various Analytical Reporting using Microsoft Office, forecasting potential future call volumes, managing center service level, and providing behavioral reports as necessary. Additionally, I serve as the Point of Contact in my Supervisors absence.

  • Resource Management Project Coordinator

    Apr 2011 - Feb 2015

  • Resource Management Coordinator

    Jan 2007 - Apr 2011

  • Senior Customer Service Representative

    Jan 2006 - Jan 2007

  • Customer Service Representative

    Jan 2005 - Jan 2006
• 

  GERE Radio Network

  Mar 2014 - now

  President/On Air Talent/Executive Producer

  Podcasting sports and entertainment on an internet radio platform. Programming can be heard on various podcasting apps and a growing number of internet radio platforms.

• 

  Paychex

  Mar 2015 - now

  • Supervisor, Workforce Management

    Apr 2022 - now

  • Workforce Management Analyst

    Sept 2020 - Apr 2022

  • Workforce Intraday Management Analyst

    Mar 2015 - Sept 2020
• 

  UserTesting

  May 2018 - Jun 2019

  Website Tester

  Testing and providing feedback to respective companies on their websites.

• 

  Uber

  Jun 2018 - Oct 2021

  Driver

  I help people get from Point A to Point B safely.