
John Cimino

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About me
Workforce Management Supervisor at Paychex
Education

University of Phoenix
2012 - 2015Associates of Communications/Technology Communication, Journalism, and Related Programs
University of Phoenix
2012 - 2015Associate's degree Communication and Media Studies
University of Phoenix
2015 - 2018Bachelor of Science (BS) Information Technology 3.27 GPA (Overall), 3.75 GPA (Advanced Software Development Certification)Concentration on Advanced Software Development.
Experience

Verizon Wireless
Jan 2005 - Feb 2015Initially began as a position geared towards Project Management, my role now consists of various Analytical Reporting using Microsoft Office, forecasting potential future call volumes, managing center service level, and providing behavioral reports as necessary. Additionally, I serve as the Point of Contact in my Supervisors absence.
Resource Management Project Coordinator
Apr 2011 - Feb 2015Resource Management Coordinator
Jan 2007 - Apr 2011Senior Customer Service Representative
Jan 2006 - Jan 2007Customer Service Representative
Jan 2005 - Jan 2006

GERE Radio Network
Mar 2014 - nowPresident/On Air Talent/Executive ProducerPodcasting sports and entertainment on an internet radio platform. Programming can be heard on various podcasting apps and a growing number of internet radio platforms.

Paychex
Mar 2015 - nowSupervisor, Workforce Management
Apr 2022 - nowWorkforce Management Analyst
Sept 2020 - Apr 2022Workforce Intraday Management Analyst
Mar 2015 - Sept 2020

UserTesting
May 2018 - Jun 2019Website TesterTesting and providing feedback to respective companies on their websites.

Uber
Jun 2018 - Oct 2021DriverI help people get from Point A to Point B safely.
Licenses & Certifications

Work Force Management
Dec 2014- View certificate

Java
SoloLearnMar 2019 
Advanced Software Development
University of PhoenixNov 2017
Languages
- enEnglish
- spSpanish (basic)
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