Nikisha Smith

Experience

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  Cerebral Palsy Alliance

  May 2015 - Apr 2018

  Disability Support Practitioner

  Case manager of 8 persons with disabilities including persons with physical disabilities, intellectual disabilities and multiple disabilities. Empowered persons with disabilities to meet their goals.Reviewed WHS policies, managed events, and managed client documentation and case plans. Mediated staff, client and family disputes and trust in the service. Hand-picked by the Area Manager to work with a high-priority client

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  Pohnpei State Government Social Services Division

  Jun 2018 - Dec 2019

  Disability Program Manager

  Established the first Pohnpei State Government Disability Program. Developed disability programs including ongoing outreach awareness activities, 10 awareness events and capacity trained the first local Disability coordinator. Established four new state and national disability NGO’s and received competitive international grants from WHO, Australian Embassy, Special Olympics International and International Rotary Club.Managed social media accounts for NGOs and the Office of Pohnpei Social Affairs. Completed ten articles that were published in the regional Micronesia newspaper, Kaselehlie Press. Show less

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  Telstra

  Mar 2020 - Apr 2021

  Customer Sales and Service Specialist

  Resolved customer complaints with 99.9% satisfaction rate. Managed client complaints and worked in the ‘faults’ and ‘move’ departments. Used IT systems; Salesforce, Siebel, Console, and Trekk.Received 'Acknowledgement' from Area Manager. Received 'Top Performer' Award for quarter 2 and quarter 3 at Telstra (2020/2021)

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  The Burdekin Association

  May 2021 - Jul 2022

  Case managed 6 young persons and a parent in the organisations' first restoration order. Provided effective case management and trauma-informed care to young people in the out-of-home care system. Provided mental health support and guidance to young persons with varying degrees of trauma experience as well as clients with intellectual disabilities, learning disabilities and mental illnesses. Managed escalation cases and on-call emergency services. Provided suicide prevention and trauma-informed care practices to survivors of abuse including physical, sexual and emotional abuse and neglect. Show less

  • Community Mental Health Engagement Officer

    Jan 2022 - Jul 2022

  • Youth Case Manager

    May 2021 - Feb 2022
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  United Nations

  Jul 2022 - Aug 2024

  Monitoring, Evaluation and Reporting Specialist

  Monitoring, Evaluation and Reporting Specialist for the Resident Coordinators Office Micronesia Multi Country Office. Palau, Federated States of Micronesia, Republic of the Marshall Islands, Nauru and Kiribati. UN Micronesia MCO focal point for ‘Leave No One Behind’ (LNOB) covering: Human Rights, Indigenous rights, Gender, Youth, Disability and Prevention against sexual exploitation and abuse (PSEA).Co-chair of Pacific regional PSEA Interagency Working Group.Acting Communications OfficerActing Country Coordination Officer for Palau, Marshall Islands and NauruPublished Author https://link.springer.com/chapter/10.1007/978-981-97-3629-4_4 Show less

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  United Nations Partnership on the Rights of Persons with Disabilities

  Aug 2024 - now

  Disability Specialist
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  Office of Climate Change, Government of Palau

  Oct 2024 - now

  National Adaptation Plan Policy Advisor and Program Coordinator