Rencel Dayrit Cube

Experience

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  Babel - A Keywords Studio

  Sept 2016 - Oct 2016

  Game Tester - Spanish EU Market

  Game Beta Tester European Spanish Linguist- Identify syntax errors and grammar mistakes on the subtitles- Identify bugs on video games- Report all the bugs and errors of the videogames

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  IQor

  Oct 2016 - Apr 2018

  Collections Agent and Customer Service

  Perform collection activities on business-to-business accounts for a North-American Telecommunications Company - AT&T- Make outgoing calls to customers- Identify main issues to be able to solve problems that customers have on their accounts (solve them if we have the tools or derivate to corresponding department)- Negotiate payment dates and conditions - Registering calls- Be the intermediate between Sales Representative Agents and customers- Weekly following up of all the accounts assigned on my personal portfolio- Follow the collections intervention model and recommend legal referral and write-offs according to the policies and procedures. Show less

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  Sum Talk

  Jun 2018 - Jul 2019

  Tourism Sales Advisor - English and Spanish Market

  Tourism Sales Advisor for four and five stars Hotel Chains- Offer personalized service to increase sales and give information regarding the companies’ products- Cross-selling- Recruitment campaign to repeating customers- Follow up pre-reservations- Updating database- Elaborating reports based on relevant and essential information of the hotels- Regularly update a database containing customer’s inquiries- Exceed monthly sales targets - Management of incoming and outgoing calls, e-mails and chat Show less

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  CPM International

  Jul 2019 - Sept 2019

  Customer Service Specialist

  Customer Service and Personal Advisor for an online market place that offers Vacation Rentals, Homes, Experiences & Places - AirBnB- Explain to the users the concept and what the platform offers- Educate users regarding the tools and how does the platform works- Identify and troubleshoot the issues accordingly using available resources- Respond to inquiries and handling client escalations by telephone and email - Management of incoming and outgoing calls, e-mails and chat Show less

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  Webhelp

  Dec 2019 - Jan 2020

  Customer Service Specialist - UK Market

  Customer Service Specialist for a European Sports Brand - PUMA- Provide professional, prompt, and friendly guest support by listening to guest- Manage efficiently incidents of customer’s orders- Respond to inquiries and handle guest queries by telephone and email- Contact third party supplier to solve customer’s incidents

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  Teleperformance

  Apr 2020 - Jul 2020

  Customer Service Representative - EMEA Market

  Technical Specialist for a multinational streaming service company - Netflix- Communicating through chat with subscribers- Answering how-to questions about payment- Troubleshooting streaming and content issues- Assisting subscribers with how-to questions- Prevent fraudulent account activities

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  Clearpay (Afterpay Ltd)

  Jul 2020 - Nov 2021

  Customer Support

  - Resolve customer complaints via phone and email- Answering how-to questions about payment and loans- Inbound calls to reach out to customers and verify account information- Assisting clients with how-to questions- Relocate payments and process refunds- Compile reports on overall customer satisfaction- Handle changes in policies- Responded to customer reviews on Trustpilot, addressing feedback and ensuring a positive brand reputation.

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  Photoslurp

  Nov 2021 - Feb 2022

  Tech Support

  - Assisting clients during the integration of Photoslurp on their e-Commerce sites (Shopify, Magento, PrestaShop, WordPress/WooCommerce or JavaScript implementation).- Making video demonstrations with the widget's integration on clients' Ecommerce websites (home page, product detail page and lookbook).- Investigate technical issues reported by our end-users, their technical teams, or our Customer Success team, and provide effective solutions that guarantee our clients can get the most out of Photoslurp service.- Monitoring existing Photoslurp integrations to identify and anticipate any technical issues.- Maintain technical support documentation to help customers integrate Photoslurp on their E-Commerce sites. Show less

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  Treatwell

  Apr 2022 - Jul 2024

  Marketplace Content Specialist - SP

  - Created and optimized salon profiles with data entry, service lists, and SEO descriptions, ensuring high-quality content.- Managed partner requests and used Salesforce CRM, Treatwell Connect, and Treatwell Pro for efficient profile administration.- Led the resolution of technical issues, collaborating with support and supply teams for prompt solutions.- Provided product feedback and adapted quickly to new processes, maintaining strong communication with internal teams for smooth operations. Show less

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  PageGroup

  Dec 2024 - now

  Web Developer