Denise Granquist

Experience

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  West Valley Home Health

  Apr 1995 - Feb 2004

  Office Manager

  I trained and supervised the office staffI processed all information for payroll and billing proceduresI collected and organized information for budgets and compliance following the UT lawsI updated and maintained all office policies & procedures improving efficiency

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  Deloitte Services, LP

  Oct 2005 - Nov 2012

  Operations Manager

  Provided internal operations leadership, overseeing the day-to-day operations of the office and leading a team of 10. My responsibilities encompassed various aspects, including facilities management, security coordination, workflow optimization, tax processing, and meeting coordination. I successfully managed resource allocation, ensuring optimal utilization of team resources. My role also involved time and performance management, where I coordinated work schedules and expedited workflow to meet deadlines efficiently. Furthermore, I played a key role in budget management, overseeing expenses, and ensuring alignment with organizational goals. Through these efforts, I consistently drove operational efficiency and contributed to enhancing organizational effectiveness. Revamped business continuity planning for the West Region's 12 offices, streamlined processes, and delivered training across all locations. Evaluated vendor contracts, negotiating enhanced terms, and delivering a notable 17% annual reduction and a savings of ~$250K, in procurement expenses. Successfully oversaw 2 office relocations, saving the firm $200K and ensuring minimal disruption to operations. Managed a team of 8 employees, achieving 23% improvement in workflow coordination. Implemented standardized processes resulting in 15% increase in efficiency. Managed annual budgets ensuring optimal allocation of resources and cost-effective procurement strategies. Conducted regular performance reviews, provided mentorship, and facilitated professional development opportunities for administrative staff. Collaborated with senior leadership to define strategic objectives, align administrative initiatives with organizational goals, and drive business growth. Coordinated with department heads to identify administrative needs, develop action plans, and ensure alignment with organizational objectives. Negotiated vendor contracts resulting in 18% cost savings annually. Show less

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  Western Governors University

  May 2014 - Jul 2023

  Senior Project Manager | Project Operations Manager

  Directed end-to-end project lifecycle from planning through completion, coordinating resources, timelines, and budgets to ensure efficient goal achievement. Led operations team focused on lifecycle management, HRIS data, policy implementation, and system optimization.  Managed the development and deployment of ServiceNow platform for an HR Service Desk. The platform was used by 86.7% of the university in fiscal year 2023 (+5.8% from the previous fiscal year) and had >14,000 HR Cases submitted during the same period.  Led the migration of 8,000+ employee records from ADP to Workday HRIS system. Conducted regular status meetings with developers, designers, and HR to ensure a smooth transition and timely migration. Collaborated cross-functionally implemented change management best practices following the ADKAR model.  2018 Game Changer Award for digitizing and automating approximately 10,000 employee records  Implemented ServiceNow automation for onboarding process of 120+ new hires per month. Eliminating the need for multiple tracking spreadsheets and paper packets. Resulting in 79% reduction in hiring times and a 63% increase in automation efficiencies.  Curated a New Employee Experience for onboarding for both in person and virtual. This presentation utilized cross functional department members, increasing new hire satisfaction scores by 28%  I pinpointed inefficient areas in administrative workflows, notably manual data entry and document processing. Implementing automation and workflow enhancements cut process time and costs by about 26%, boosting productivity and aligning with our budget goals. Designed and implemented a comprehensive New Employee Experience program, leveraging cross-functional collaboration. Resulted in a notable 28% increase in new hire satisfaction scores. Implementing automation and workflow enhancements cut process time and costs by about 26%, boosting productivity and aligning with our budget goals. Show less

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  Self-employed

  Jun 2023 - Jul 2024

  Project and Change Manager
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  LifeWave Corporate

  Jul 2024 - now

  Global Promotions Manager

  Results driven Global Promotions Manager, working with teams across the globe, developing and executing successful promotional campaigns. Excited to leverage my experience to drive growth and elevate Lifewave brands on a global scale.