Amy Cole

Experience

• 

  CPI UK

  Mar 1999 - Jun 2013

  Senior Account Manager

  Account ManagerCox & Wyman (Book Printing)ReadingMarch 1999 – 2013Key Responsibilities:• Account managed the company’s largest client worth £5.9 million GBP per annum along with another 15 smaller accounts/clientso High profile book titles I was responsible for were the Dan Brown series - Angels & Demons, Digital Fortress, The Da Vinci Code and The lost Symbol; Jack Reacher (One Shot), Confessions of a Shopaholic and the Madeleine McCann ‘Years to Come’o A number of these titles were highly confidential due to their expected high volume sales and I was responsible for their security throughout the printing process. • General office administration: filing; office communications; screened and transferred calls; creation and distribution of reports• Assisted finance team with invoicing and supported reception and other colleagues during staff annual leave. • Received orders and conducted ‘preflight’ checks on new titles before sending to pre-press for final checks.• Remained in constant communication with clients to update on the progress of titles and ensure they were satisfied at all times. • Walked new clients through the design process, sending templates and document specifications and discussing finishing and options at every stage of the process• Communicated effectively with multiple departments to plan and ensure titles were scheduled correctly and completed on time without delays• Face-to-face problem solving on the factory floor developing my ability to resolve issues quickly and efficiently whilst always maintaining strong internal and external relationships.• Mentored and supervised junior administrators and account managers / customer service executives.• Entrusted to manage office in the supervisor’s absence. Show less

• 

  Stamford American International School, Singapore

  Oct 2013 - Sept 2014

  Teaching Assistant

  One of Singapore's most prestigious International Private schools for children aged 2+. The standards set for the children were incredibly high and the expectation of staff even higher. Working with children between 2 and 8 years old, I truly developed my ability to remain calm under pressure, to problem solve at a very fast pace and be entertaining and resourceful at all times.

• 

  Snap Print, Design & Websites

  Sept 2015 - Sept 2017

  Account Manager
• 

  Snap Print & Design

  Sept 2018 - Mar 2022

  • Customer Service Representative

    Nov 2021 - Mar 2022

  • Customer Service Representative

    Sept 2018 - Mar 2022