Brian Hoffman

Experience

• 

  Cisco Systems

  Jul 2008 - Nov 2008

  CALO Co Op

  Worked at first in the Cisco TAC Support lab supporting on demand customer issues. This involved building lab re-creates with equipment customers required support on. After 2 months was moved to the Advanced Services lab to support more comprehensive test beds for customers with elaborate issues or looking to upgrade to a new design with new equipment.

• 

  Harris Corporation

  Jun 2009 - Sept 2016

  Provide 3rd level network support as well as design new networks and projects to meet customer needs. Experience troubleshooting and designing networks using protocols such as BGP, MPLS, ISIS, OSPF, and EIGRP on a nationwide network. This also involves finding ways to configure and fine tune protocols to offer the most reliable and highly available network environment for each customer. Provided second level support for issues in a nationwide IP network. This involved troubleshooting more in depth IP routing and switching issues, ATM and Frame Relay. The position also required configuration and support of network monitoring tools using ICMP, SNMP and Netflow protocols to monitor network health and status. While in this position helped deploy 2 new MPLS VPNs across the national network. Supported Tier 1 operations in a 24/7 Network Operations Center. Troubleshot DS3, T1, and fractional T1 issues as well as frame relay, ATM, and basic IP issues. Interacted with field technicians and prioritize trouble tickets based on severity and service level agreement.

  • IP Network Engineer

    Feb 2012 - Sept 2016

  • IP Operations Engineer

    May 2010 - Feb 2012

  • Network Operations Specialist

    Jun 2009 - May 2010
• 

  OneWeb, Ltd

  Sept 2016 - Jan 2018

  Senior Network Engineer
• 

  Cisco

  Jan 2018 - now

  • Technical Solutions Architect

    Mar 2021 - now

  • Systems Engineer

    Jan 2018 - Mar 2021