NICOLE KING

Experience

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  Enterprise Rent-A-Car

  Sept 2008 - Feb 2011

  •Dealt with account inquiries and customer service complaint issues•Maintained a high level of customer care satisfaction•Maintained strong working relations with our insurance partners•Provided Administrative support to Branch Manager •Created time management techniques and innovative organizational tools to help the branch run smoothly •Built and maintained exceptional customer service levels with customers and local vendors•Increased Corporate Rental by 5% by Marketing local business prospects •Nominated “Business Corporate Lead Administrator” •Helped grow local branch to a recording breaking 200 car fleet •Created time management techniques and innovative organizational tools to help the branch run smoothly

  • Account Specialist

    Oct 2008 - Feb 2011

  • Management Assistant

    Sept 2008 - Feb 2011
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  TD

  Feb 2011 - Aug 2012

  Client Services Analyst- Broker

  •Provided home and auto insurance solutions to over 40 clients daily •Recommended services and products to clients that were in-line with their needs •Increased new business opportunities that contribute to the companies growth•Contributed to new business opportunities to help grow the business •Consistently exceeded team and individuals quotas in client satisfaction, quality and productivity by 10% •Provided home and auto insurance solutions to over 40 clients daily that were in-line with their needs•Completed numerous diversity training courses Show less

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  Softchoice

  Sept 2013 - Oct 2018

  • Successfully developed and implemented financial forecast spreadsheets as well as reconciled monthly funding to effectively manage and track over $750,000 of marketing development dollars.• Managed scope, budget, status, and timelines for multiple projects simultaneously and analyzed the effects of potential scope changes.• Efficiently developed and maintained a yearly “road map” of all marketing activations.• Coordinated and lead the sales and marketing for annual conference to partner vendors to successfully generate over $1 million dollars in revenue.• Helped create, implement, and manage new Sales Engagement Programs including training programs, tradeshows, networking, and social events across North America. Show less •Collected customer data points for assessments by deploying and collecting data via SNOW software. •Helped deploy and pilot Customer Effort Score, KPI research project for process improvement.•Conducted efficient scheduling of resources for project teams’ allocation and utilization. •Revamped workflow for TechCheck invoice processing, including coordinating invoice approvals with Corporate Finance department.•Managed over 450 TechCheck assessments that yielded over $3 Million dollars of licensing purchases.•Created and implemented new communications plan which included data collection checklist, project plan, team directory, project requirements and timelines. Show less •Assisted Project Coordinators with project schedules, status reports, issue logs and meeting minutes. •Managed high‐risk projects with net worths over $500,000 ensuring projects stayed within scope, time, and cost.•Worked with key stakeholders to define, record and document constraints for the Topaz Project. •Designed and implemented new reports for key stakeholders, senior management, and team members to demonstrate progress of various projects.•Awarded “Softchoice Assessment Services Ponicorn Award” for providing excellent Project.Management Methodology. Show less

  • Event Coordinator

    Nov 2016 - Oct 2018

  • Project Coordinator

    Nov 2014 - Nov 2016

  • Project Administration Manager

    Sept 2013 - Nov 2014
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  FMAV

  Oct 2018 - now

  Fabrication Coordinator

  • Assisted in the development of modular geometric backdrops and placements solutions such as Scenic Tiles, GEO Mod Set and Lightboxes. • Defined project specifications and implemented new forms and procedures for the Design Hub Support Requests project. • Helped determine production timeline by developing the Fabrication Hub process map.• Assisted in determining the cost of custom and rental stock items for the re-development of the Fabrication Hub project portfolio. • Built and maintained department production calendar via Microsoft Planner, Outlook, Wrike, Asana and Dynamics.• Liaised between operations and suppliers to ensure all material was picked up and delivered on time.• Developed a database with current and future suppliers to help create a seamless communication channel. Show less

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  MsKingsKitchen

  Feb 2020 - now

  Founder

  • Founded MsKingsKitchen, a catering & meal prep ghost kitchen that specialized in Afro-Caribbean fusion food.• Used SWOT analysis technique to research and assess internal and external factors to build an effective business model. • Developed and executed a business plan, created a marketing strategy and business model.• Communicated with clients to identify their needs and process their request, ensuring that delivered products meet their requirements.• Created, distributed, processed, and filed electronic and written documentation including invoices, client request and disputes. • Managed and curated catering for large to small scale marketing events. Show less

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  Seneca College

  Mar 2022 - now

  Test Centre Coordinator

  • Spearheaded the coordination and delivery of test center services, ensuring a seamless experience for students, faculty, and external clients.• Developed and implemented processes that enhanced operational efficiency and customer satisfaction, aligning with institutional goals.• Provided strategic guidance to internal teams, fostering collaboration and ensuring adherence to best practices.• Managed cross-functional projects, successfully delivering high-impact solutions that met the diverse needs of stakeholders.• Project Lead for the Register Blast implementation project for Seneca Test Centres• Conduct research for the Register Blast application process, perform comparative analysis of other post-secondary institutions.• Provide high-level customer service to all students, faculty, and external contacts.• Perform document management to monitor and maintain reports for special projects and day-to-day operations.• Provide training and mentorship for new full-time and part-time employees.• Manage conflicts and provide resolutions for students and staff when incidents arise.• Manage and maintain testing standards, online test submissions, internal and external stakeholders, billing, and scheduling. Show less