Johnathan Reed

Experience

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  U.S. Army

  Jun 2002 - Nov 2014

  • Developed and implemented strategic training initiatives by determining organizational training needs; built and maintained a professional network which included parents, educators, and community officials • Collaborated with executive management to ensure the timely understanding of current and future workforce needs and implementation of improvements to staffing processes including sourcing and selection• Trained 24 recruiters which were dispersed over a 7K square mile area of operation• Improved results of staff by 20% annually through process improvement initiatives, optimization, and personal motivation• Decreased expenditures by 30% while increasing productivity by 23% annually through workload optimization per recruiter Show less • Planned, directed, and coordinated the distribution and movement of Army Recruiters into the target market to achieve goals• Coordinated the distribution of recruiting documentation within the. 2K square mile area of operation• Analyzed statistics gathered by recruiting staff to determine the propensity of enlistments within any given area of the market• Turned underperforming recruiting district into a marketing powerhouse that exceeded all recruiting goals for 48 consecutive months Show less • Supervised the screening, recruitment, interview process, and placement of personnel• Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, and promotions• Interpreted and explained human resources policies, procedures, laws, standards, and regulations• Implemented techniques, tactics, and procedures that streamlined the processing efficiency of sales contracts allowing the organization to reach levels of success never seen before• Increased quality enlistments by 60% and increased processing efficiency by 30% during tenure; resulting in hundreds of thousands dollars saved as well as man hours• Selected to instruct peers on leadership and recruiting competencies on a continuous basis; increased proficiency and productivity across the organization Show less

  • Area Manager ( Recruitment / Training)

    Jun 2013 - Nov 2014

  • Recruiting Station Manager

    Jun 2009 - May 2013

  • Human Resources Specialist (Recruitment)

    Jun 2002 - Jun 2009
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  Healthcare Services Group Inc.

  Nov 2014 - Feb 2015

  Account Manager

  • Managed housekeeping and laundry department comprised of a diverse staff of 23 employees• Ensured the department was in compliance with Federal and State regulations• Ensured linen and personal clothing was delivered in a timely manner• Monitored the cleanliness of the interior and exterior of the 180 bed skilled nursing facility• Assured all quality measures were being met• Maintained laundry equipment and ensured equipment was working properly• Consistently delivered professional, friendly and engaging service• Managed monthly budget management• Managed recruitment and training of all front line staff• Managed daily payroll and scheduling for all front line staff• Upheld the highest standards of cleanliness, safety, and conduct• Ensured all service standards were followed by completing daily property audits Show less

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  ProClean Building Maintenance, Inc.

  Feb 2015 - Mar 2017

  Area Manager

  • Managed and directed 90 Facilities Staff Members at 26 properties over a 220 square mile area to ensure that the tenants and properties are maintained at the highest possible level and within the ISSA CIMS standards• Grew business through B2B sales• Responded to tenant work orders at properties while coordinating work assignments among the staff and technicians• Ensured that the facilities staff delivered the expected service levels to the clients within the prescribed budget and timeframe; consistently reduced overall production time by 9%• Managed the hiring, termination, compensation, and performance evaluation of all staff members; identified training needs, tracked performance, coached, and motivated staff• Performed tracks and evaluated purchasing activities, supply and equipment usage and repairs; administered all procurement of site supplies and equipment• Ensured appropriate labeling, dilution, and storage requirements were conducted in accordance with company, customer and OSHA standards• Monitored the performance of all 3rd party vendor contracts to ensure work order completion to standard• Reviewed price quotes for the procurement of services as well as labor for projects; scheduled and finalized all monthly and quarterly inspections Show less

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  Massey Services, Inc.

  Apr 2017 - now

  Direct, monitor, and motivate staff of the branch service department to provide quality service to all customers in a timely manner.Provide continuing, up-to-date training of branch service and sales personnel.Inspect termite and pest control work done by the branch personnel to ensure compliance with company standards.Respond to customer complaints.Contact pending cancellations in an attempt to retain the account.Maintain current awareness of number of customers remaining to be serviced in the month.Personally, take over responsibility of servicing a pest route in case of the lack of sufficient pest control technicians. Maintain inventory. Show less • Monitoring branch scheduling and ensuring Termite Tech routes are successfully completed • Ensuring regulatory compliance and safety standards are met or exceeded • Responding to customer concerns, including resolving cancellation requests • Inspecting and evaluating the performance of Termite Technicians • Monitoring and maintaining inventory levels of Termite control products • Facilitating continual training of local sales and service teams• Supports technician staff to meet production and customer retention goals.• Listen and respond to customer complaints and work with employees to resolve issues/concerns ensuring follow up• Partner with General Manager to address employee relation issues including performance, attendance, etc.• Maintains fleet including vehicle inspections, accident procedures, coordinating service• Provide excellent communication and customer service skills to build trust and create positive customer experiences Show less •Perform residential pest prevention applications and service assessments.•Manage pest prevention programs for a variety of clients.•Work in a positive team environment to grow pest prevention accounts and productivity.•Develop professionally and personally to meet and exceed pest prevention goals.•Achieve objectives while promoting pest prevention service excellence and pest prevention customer retention.•Be a positive, knowledgeable pest prevention representative to clients and the community.•Participate in regular pest prevention staff meetings and complete pest prevention service reports as required•Run training meetings weekly•Manage relationships with employees to include but not limited to training, scheduling, appearance, customer interaction, discipline, and incentive motivation•Make sure all services are being performed properly and to our standards•Track and improve key indicators such as re-service rate, sales, collections and cancellation of service•Make sure all company standards, policies and ethics are being upheld•Help out with stops and estimates as needed•Manage all trucks and keep them in proper order•Complete company ride-a-longs, and quality assurance checks monthly•Manage inventory of al materials utilized in pest services•Increase customer retention•Interact with customers to answer concerns, save accounts, and demonstrate value of services•Recruitment of qualified personnel Show less •Building Long-Term, Trusting Relationships with our Customers •Grow our Business through B2C sales•Control Expenses•Inspecting Customer's homes to determine services needed•Prepare & present proposals to existing and new Customers•Networking and Cold Calling to generate sales leads•Telephone prospecting and appointment setting•Accurate & timely completion of all Sales related paperwork•Strategic partnership development•Daily tracking all leads and sales in Sales Force.com Show less

  • Service Manager

    Feb 2023 - now

  • Service Manager - Termite

    Mar 2018 - Feb 2023

  • Service Manager- Pest

    Mar 2018 - Feb 2023

  • Account Manager

    Apr 2017 - Feb 2018
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  Dream Vacations_A Cruise One Company

  May 2023 - now

  Travel Advisor

  I offer advice on destinations, plan trip itineraries, and make travel arrangements for clients. I specialize in cruising, military discounts and Special Needs Travel. Contact me to learn how to make your next vacation a Dream Vacation!website: jreed@dreamvacations.com email:j.reed@dreamvacations.com phone: 321-200-1486