Kyle Christian

Experience

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  The Y (YMCA)

  Jan 2010 - Sept 2015

  > 50% average growth of departments supervised from 2012 - 2015 • Increased weekly teen program attendance rates from 30 to 175; and daily participation from 15 to 70 • ‘Distinguished’ rating on 2013 & 2014 performance reviews • Increased net promoter quality score from 48% to 78% Oversaw $1.25MM budget Planned and created new and innovative programs that met the objectives of the strategic plan • Conducted periodic evaluations of existing programs and developed improvement plans • Researched community needs and implemented programming to address these needs • Monitored equipment for safety and purchased new equipment and program materials as necessary • Supervised staff to ensure an emphasis on quality programming and services • Established service priorities in line with organizational objectives, and in consultation with the Executive Director • Acted as a liaison and specialist to local government and community groups on behalf of the organization. Show less Decreased departmental operating deficit by 10% •Supervised 25 employees, 100 volunteers • Oversaw a wide variety of programs for a facility of 4,800 members/2,250 units • produced & distributed all departmental marketing materials • secured sponsors • intrinsic member of community: serving on several community boards for local events; developing collaborations with school district, county agencies (churches, tourism council, visitor’s bureau, state hospital), & local businesses • re-designed organizational website and maintained updates with real-time info Show less

  • Director

    Jul 2015 - Sept 2015

  • Program Director

    May 2012 - Jul 2015

  • Youth & Family Coordinator

    Jan 2010 - May 2012
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  The Y (YMCA)

  Dec 2015 - Nov 2017

  • Increased grant based funding 15% over budget through improved record-keeping and reconciliation • Grew Net Promoter Score (Customer Satisfaction Survey) from 43% to 65% • Reduced Annual Government Safety Inspection Violations from ~ average of 3 per inspection to 0 Developed annual operating objectives and plans programs • Recruited, hired, trained, supervised, mentored and evaluated staff as well as volunteers relative to program responsibilities • Developed and implemented programs for all sites • Coordinated program registration, scheduling and transportation • Obtained and maintained New York State Accreditation Standards •Conducted staff meetings, visitations, evaluations, customer contact, and supervised day-to-day operations of program sites. Show less Supervised 4 FT, and 150 PT staff within 5 departments • Grew revenue 6% from 2015 to 2016 • Increased Total Departmental Program Participation: +12% (7,193 to 8,039) Developed, implemented, and managed operating plans to promote program and membership growth • Developed, and managed assigned operating budgets (income and expense) to ensure that revenue targets were met and expenses were controlled • Managed the staff – recruited, hired, trained, developed, supervised and evaluated, in assigned program areas • Ensured high quality member-focused programs through innovative program development, evaluations and on-going training of staff • Created marketing plan and promotion schedule as it relates to the promotion of programs and events • Assured compliance with state and local regulations • Ensured all Department Operations are consistent with the Association procedures. Including safety, insurance, incident/accident reports, purchasing, HR and Payroll procedures, accounting, maintained appropriate logs and records • Provided data and reports as required for assigned programs. Show less

  • Senior Director

    Jan 2017 - Nov 2017

  • Senior Program Director

    Dec 2015 - Jan 2017
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  Value City Furniture

  Jan 2018 - May 2022

  Managed a team of 21 full time staff members • Developed collaborative team environment enabling the principles of SCRUM • Ensured running of Daily Scrum, Sprint Retrospective, and Sprint Review • Results include: Achievement 127.5% of most recent year fiscal sales plan, while in tandem reducing and controlling operational waste resulting in achievement of 141.5% of most recent year controllable income plan • Implemented of a culture of coaching and accountability resulting in an increase of team members KPI's: Average order from $981 to $1,482; Closing Ratio from 21.4% to 23.9%; Order completion from 84.7% in year prior to 90.9% for year end of most recent year • Served as lead during implementation of Delivery Operations into location that had not existed prior • 80% increase in total customer reviews resulting in google rating improving from a 3.6 to a 4.4 rating • Show less Oversaw a team of 16 full time staff members, spread amongst 3 departments and 9 inside sales representatives • Responsibility for all delivery, payroll, and operating expenses on a 5.5 million P&L statement • Reduced operational loss resulting in reduction of yearly operating shrink by over 50% • Implemented a pareto analysis of current customer service reviews, developing training for customer service department resulting in Google rating increasing from 2.5 at time of arrival to 4.3 at end of tenture • Improved delivery completion from 91.3% to 95.7% • Show less

  • General Manager

    Sept 2019 - May 2022

  • Operations Manager

    Jan 2018 - Sept 2019
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  Office Depot

  Jul 2022 - Jul 2023

  General Manager

  Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.Managed budget implementations, employee evaluations, and retail sales.Directed comprehensive sales efforts to exceed sales of print departments by 141% YOY, and to achieve 108% of sales plan. While maintaining expenses to 97% of budgeted allowance.Drove the successful execution of numerous large-scale projects while closely managing cost constraints so as to not exceed initial budgets.Boosted employee retention by developing and fostering positive work environment.Fostered culture of continuous improvement, introducing goal setting and recognition resulting in exceeding of quarterly customer satisfaction and loyalty sign up goals. Show less

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  Clean Team, Inc.

  Jul 2023 - now

  General Manager