
Jaikumar Selvaraj
Technical Support Engineer

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About me
Senior Manager | PMP Certified | Product/Platform Development & Delivery | Agile & Waterfall Methodologies | Automation | Cross-Functional Team Management | Process Standardization| Broadband, Video & Audio Technology
Education

Periyar University
1999 - 2004M.Sc software Engineering (Intergrated) Computer Software Engineering 1st Grade
Experience

Sutherland Global Services Ltd
Sept 2004 - Dec 2006Technical Support EngineerSevered as a Technical support engineer for Symantec Products including Norton Antivirus, Symantec Ghost boot, Symantec System recovery products etc..

Scientific Atlanta
Jul 2007 - Mar 2009Test EngineerResponsible for E2E testing using the test strategies and test methodologies.• Customer-OI-Brazil, NETServicos-Brazil, VOO-Belgium, CASEMA/ZiggoNL

Cisco
Apr 2009 - Nov 2015As a Product owner Responsible for gathering the requirements & deliberation of the requirement to development team for development.Creation & cleanup of Backlogs, sprint planning, Sprint Retro, Customer interaction & Product delivery. As a Quality Manager / Lead responsible for the below topics • Responsible for managing the Quality team, Quality deliverables, Quality Assurance & Control,Quality Audits(Internal Auditor) EOTR, Defect Metrics, RTM, Test Suite, Test execution & ATP.• Customer - Astro–Malaysia, Mega cable, UNE – LATM, SBB– Serbia, TLC – Argentina Show less
Project Manager
Apr 2012 - Nov 2015Product Owner / Quality Manager/ Quality Delivery lead
Apr 2009 - Jul 2012

Vantiva Broadband & Video
Dec 2015 - nowCurrent responsibility includes PMO execution/Monitoring & control for all NPI(64 projects) & maintenance R&D projects for Video (Linux, OTT), Broadband (RDK, Homeware) in Vantiva specific for R&D. Having a proven 10+ years Program/Project management experience delivering projects within Quality , Cost & Schedule. Identifying the gaps & addressing them in a proactive approach , minimizing reactive approach. Responsible to scale up automation Framework & scripts with Automatics , improving efficiency & quality across organization.Responsible for process improvement & process unification w.r.t process, tools and methodologies. Show less >Leadership: Proven ability to lead and inspire cross-functional teams to deliver complex programs and initiatives on time, within scope, and on budget. Executing strategic plans & Transformation that align with organizational goals and drive business value. Excellent communicator, Results oriented, Stakeholder Management across internal and external organizations & customers from Europe, Asia Pacific (APAC), LATM, & North America. >Budget management: Strong financial acumen and experience managing program budgets, forecasting, and tracking expenses, & identifying opportunities for cost savings.>Expertise in Risk &,Change management, Vendor management, contracting with vendors, Defining KPI, monitoring performance & ensuring compliance with contractual obligations, Cross-functional collaboration.>Agile methodology, Safe, Lean Agile technique implementation & Transformation, Sprints , Scrum, Scrum of Scrum , PI planning / Retro, Sprint retrospectives, PI / Product Backlog, Continuous improvement/ Self improvement, CI/CD. >Implementation of right governance model & KPI’s, setting up the right monitoring & Control process & follow ups.> Responsible for Program/Platform/Project strategy, Road Map.> Audio & Video technology expertise- Android Platform/Products/Projects- Pure OTT, DTV for NPIs, Android Letter migration, maintenance, Linux platforms, encoding, transcoding, streaming & delivery, to ensure optimal video quality & user experience. Certification for Google, Netflix, Amazon, Dolby, HDMI/HDCP, & maintenance projects, including OTT, Linux products (DVB-C/S), Android, Android letter migration, Middleware DTV/TV stack, security CAS, content management, VOD, PVR, CDN, CDS, add-insertion, Catchup TV, cloud streaming, APP integration, TR069, AC3, AAC, Dolby Digital Plus>Telecommunication & cable expertise-GPON Fiber/Ethernet/DSL, Cable Platform & projects, involving Products-WIFI Routers,Home/IOT gateway,Mesh,Repeaters/Extenders,Cable Modem& Docsis 3.1,3.0,2.1 Show less
Senior Manager @ Vantiva Broadband & Video
Nov 2024 - nowSenior Program Manager
Jun 2023 - nowSenior Program Manager
Dec 2015 - Jun 2023
Licenses & Certifications

Project Management Professional (PMP)
Project Management InstituteMay 2020
Honors & Awards
- Awarded to Jaikumar SelvarajTechnicolor Awarded for successful Customer Acceptance, influencing customer mind set Technicolor Connected home India private limited. May 2018
- Awarded to Jaikumar SelvarajTechnicolor Awarded for successful Delivery and deployment of Project Technicolor Connected home India private limited. Sep 2016
- Awarded to Jaikumar SelvarajCISCO awarded as “Intensely focusing customer award” Cisco System India private limited Apr 2015
- Awarded to Jaikumar SelvarajCISCO awarded as “Intensely focusing customer award” Cisco System India private limited Nov 2014
- Awarded to Jaikumar SelvarajCisco and Megacable Customer awarded for intense focus and involvement during successful deployment and Field issues support Cisco System India private limited Jul 2014
- Awarded to Jaikumar SelvarajCISCO awarded as “Intensely focusing customer award” Cisco System India private limited Feb 2014
- Awarded to Jaikumar SelvarajCisco awarded for “On time delivery of Release/Customer defect handling skills for products across customers”. Cisco System India private limited Sep 2013
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