Michael Franks

Experience

• 

  The Music Center

  Jun 2008 - Oct 2009

  Guitar Teacher

  • Taught guitar and musical theory to students of varying age and skill level• Assisted in the organization of lesson schedules and finances• Communicated the progress of younger students to their parents• Provided knowledge and support to students who were considering purchasing decisions related to music

• 

  City of Mississauga Recreation

  Mar 2011 - Mar 2011

  March Break Camp Leader

  • Led a ‘Swim and Skate’ camp of 15 children aged 9-12• Underwent leadership and safety training prior to the start of the camp• Organized daily schedule of activities, accounting for space and equipment needs• Taught children how to swim in the mornings and taught them how to skate in the afternoons• Coordinated with other camp leaders to account for space requirements and to collaborate on activities• Was responsible for the safety and well-being of the children• Communicated with parents and ensured that all children left the camp with a guardian Show less

• 

  City of Mississauga Aquatics

  Jun 2011 - Aug 2020

  • Oversaw the day-to-day operations of the busiest outdoor pool in Mississauga• Opened and closed the facilities, and supervised the daily finances of the pool• Executed administrative duties and completed paperwork related to financial and legal documentation• Led staff in daily operations and completed feedback in the form of performance evaluations• Responded to and managed emergency situations such as injuries, pool foulings, POS malfunctions, and inclement weather• Provided treatment to patrons and staff that experienced injury within pool facilities and completed follow-up communications• Oversaw and addressed public relations issues and customer complaints• Communicated with patrons and staff to effectively organize swim lesson blocks and public swims• Listened to patron complaints and suggestions to improve customer experience and organize theme days and pool events• Built rapport with patrons to encourage repeat customers• Enforced health regulations and facility rules to ensure the safety of both patrons and staff• Managed lesson blocks, communicated with parents, and instructed lessons during staff shortages Show less • Consistently passed first aid and physical requirements set by lifeguarding standards• Worked with a team of lifeguards to ensure the safety of patrons in the pool facilities• Provided treatment and support for individuals who sustained injuries at the pool, and completed follow-up communications• Collaborated with staff members to set out new measures to reduce the number of pool incidents• Ensured that facilities were safe and sanitary• Taught swimming lessons to children and adults of varying age and ability• Prepared lesson plans and worked with children individually to develop swimming skills in a fun and welcoming environment• Communicated the progress of children to their parents through report cards and face-to-face discussions• Taught fitness swimming classes in which children were trained in endurance, flexibility, and proper technique• Assisted in coaching the Lion's Club of Credit Valley Swim Team, who won the Mississauga Swimming Competition in the summer of 2014• Taught more advanced courses involving leadership, lifesaving, and emergency first aid skills to older children Show less • Executed transactions for activities run through recreation centers• Completed Point of Sales and Cash Handling Training to effectively manage the daily finances of the recreational facility• Effectively communicated with customers to ensure satisfaction• Managed public relations issues and customer complaints• Communicated and collaborated with fellow employees to ensure that daily operations ran smoothly• Assisted in the inspection of the recreation centre and communicated with operations staff to procure the cleanliness and safety of the facilities Show less

  • Aquatic Deck Supervisor

    Jun 2013 - Aug 2020

  • Lifeguard and Swim Instructor

    Sept 2009 - Aug 2020

  • Customer Service Specialist

    Jun 2011 - Sept 2011
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  The Pulse Fitness Centre

  Aug 2016 - Apr 2019

  Personal Trainer
• 

  Four Counties Health Services Hospital

  Nov 2020 - Dec 2020

  Student Physical Therapist
• 

  Physiotherapy On Front

  Feb 2021 - Apr 2021

  Student Physical Therapist
• 

  Parkwood Institute

  Apr 2021 - May 2021

  Student Physical Therapist
• 

  Lifemark Health Group

  Jul 2021 - Aug 2021

  Student Physical Therapist
• 

  Clarkson Sports and Physiotherapy

  Jan 2022 - now

  Physiotherapist

  Resident until April 2023

• 

  Physio In The Six Inc.

  Jul 2022 - now

  Physiotherapist

  Resident until April 2023