Joshua Watts

Experience

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  Sofitel Melbourne On Collins

  Mar 2010 - Mar 2011

  Student Trainee
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  Seasons Apartment Hotel Group

  May 2011 - Dec 2012

  Front Office Team Leader
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  Crown Resorts

  Jan 2013 - Aug 2016

  Full time Front Office Supervisor at the 465 room Crown Promenade, Melbourne's Premier 4.5 star hotel. An extremely dynamic and challenging role, in a fast paced 5 star environment. Responsible for the smooth and efficient operation of the Front Desk, as well as the supervision and mentoring of the Front Office Attendant team. Responsibilities include: Managing the daily operations of the Front Desk, Inventory management, complaint resolution and service recovery, rostering within operational demands and budget control, ordering and cost control of stock, conduct and counselling of staff, training and development of direct reports, and the managing of adherence to Crown's service standards and values. Show less Full time Front Office Attendant at the 465 room, Crown Promenade Melbourne. Responsible for the efficient check-in, and check-out of hotel guests, Cashiering, Accurately maintaining and processing guest accounts, maintaining and upholding Crown's service standards and values. I was promoted to a Higher Duties Supervisor capacity after 6 months in the department. This involved supervising the Front Desk operations and Front Office Attendants on shift. Responsibilities include managing hotel inventory and allocations, coordinating staff, complaint resolution and service recovery, and the training and on-boarding of new staff members. Show less

  • Front Office Supervisor

    Mar 2015 - Aug 2016

  • Front Office Attendant

    Jan 2014 - Mar 2015

  • Co-operative Trainee

    Jan 2013 - Dec 2013
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  City Tempo

  Dec 2016 - Jan 2020

  Front Office Manager

  As Front Office Manager at City Tempo I was the department head for a team of 35+ direct reports including a team of Guest Service Agents, Front Office Supervisors, Duty Managers, and Maintenance personnel. With responsibility for a large Front Office team and four check-in offices this was an extremely fast paced and challenging role. As head of department I was responsible for the smooth and efficient operation of the groups Southbank locations.

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  JLL

  Jan 2020 - Dec 2021

  ANZ Workplace Manager

  Workplace Community Manager at ANZ's headquarters, I was the key link between ANZ Group Property and my assigned business units. I assisted them with all things property related and ensured they had everything required to get the most out of their space. This included aligning the business with space planning principles and flex working objectives, space reconfiguration and optimisation, promoting ANZ workplace culture and building a sense of community among teams. In addition to this, I assisted in managing operations of the building on behalf of the client by ensuring the highest standards of safety and presentation were maintained at all times. This included the coordination and management of minor works projects, conducting regular inspections and managing a number of soft services vendor contracts. Show less

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  Zendesk

  Jan 2022 - now

  Workplace Operations Lead

  Zendesk is a global SaaS company specialising in CRM products. In my current role I am responsible for the overall management of Zendesk’s Melbourne employee experience, site operations, facilities, and services.