Michael Barrett

Experience

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  Corel Corporation

  Jun 1993 - Oct 2000

  Director of International Technical Support and Professional Services

  Corel is a global software firm providing graphics, illustration, digital media, DVD authoring and office productivity software applications to both consumer and corporate markets. Built global technical support and professional services team, leading more than 60 employees and developing operational and quality management standards. Supported multi-national partners with over 100 employees. Assisted with sales and provided technical support via onsite customer visits. Contributed to bidding and proposal processes and conducted product seminars. Created and monitored support services budgets and managed P&L. Maintained Corel information systems, including European office WANs, internal LANs, desktops and communications equipment. Ensured IT service standard compliance. Show less

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  Valista (Network365)

  Jan 2001 - Apr 2002

  Director of Technical Support & Professional Services

  Valista is a mobile commerce platform and solutions company with staff in Ireland, USA, Singapore and Japan.Managed key service and support divisions as well as information systems. Led strategy development and directed business expansion initiatives. Oversaw technical and professional services operations and quality management. Aligned hiring with business strategy. Created reports and conducted presentations for the Board of Directors. Played key customer support role, supporting clients before and after sales. Developed presentations, tender offers and proposals. Managed projects to deploy customer solutions. Collaborated with development and quality assurance teams to deliver top-quality solutions and promote adherence to ISO9000/2 standards. Created and documented technical support service level agreements. Managed product deployments, including major LAN and WAN implementations. Built productive partnerships with suppliers such as Oracle, Sun, BEA and Logica. Show less

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  Paveto Limited

  Aug 2002 - May 2004

  Operations Director

  Paveto is a specialised software development and consulting services firm providing mobile and wireless technology, Internet and eBusiness applications to a variety of clients.Devised and implemented company strategy as key member of original team. Managed technical infrastructure, including servers, web hosting and email. Directed business development and sales, interacting with prospective customers. Supported European sales team by providing technology consulting, conducting presentations and developing tender offers and proposals. Evaluated emerging technologies. Managed systems deployment and technical support associated with major projects. Forged productive post-sales relationships with key account contacts. Show less

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  Antics Technologies Ltd

  May 2004 - Nov 2008

  Director of Operations

  Antics is a 3D visualisation software firm serving consumer, educational and legal markets domestically and abroad.Led operations, directed a team of 15. Developed company strategy and budgets in conjunction with senior management colleagues. Oversaw technical operations, including software development, quality assurance & software release and 3D content production functions. Managed information systems management, web commerce functions and customer support delivery.

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  Mimba Consulting Ltd

  Apr 2009 - Jan 2011

  IT Operations Consultant

  Mimba Consulting specialises in resolving operational, new technology and communication issues and turning them in to opportunities to improve your bottom line. We provide strategic vision, identifying and embracing disruptive technologies to harness their commercial potential.

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  Sohnar

  Jun 2010 - Dec 2010

  Chief Operating Officer

  Sohnar is market leader in Studio Management Systems for creatvies and is based in the UK, USA and Australia.Used by creatives (design, digital, advertising, marketing & media studios). It is one of the most comprehensive studio tools available.Tasked with taking the organisation and clients from current legacy product sale to new SaaS based platform. Management of product releases, business analysis, training, client implementations and post sale technical services.

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  ADP

  Feb 2011 - now

  ADP are a global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. - See more at: http://www.adp.com/who-we-are.aspx#sthash.wDFQGuPM.dpuf Responsible for R&D PMO for Small Business Services (SBS) RUN, IS, RS and Accountant Connect. Under the PMO, SBS has R&D Product Portfolio, Program, Project and Release Management functions where there are over 30 Agile Feature teams operating under Scrum, Kanban or simple project teams. At the enterprise level, some teams and groups are following the SAFe Framework. Show less

  • Senior Director Project & Program Management

    Jun 2015 - now

  • Director - RUN Project Management

    Feb 2011 - Jun 2015