James Alexander Julier

Experience

• 

  DigitalAir Wireless Networks

  Jan 2004 - Jan 2012

  Responsible for defining solution architecture for WLAN, PTP and PTMP systems. Senior engineering lead responsible for professional service consultants and field teams performing site surveys, validation surveys, network designs, licensed and unlicensed point to point links, as well as joining team members in their work to troubleshoot and support. Responsible for network site surveys, WLAN and LAN, as well as reporting HLD/LLD output. Implementation of small to large LAN and WLAN implementation, often with complicated integration or cutover requirements.

  • Technical Lead / Solution Architect

    Jan 2008 - Jan 2012

  • RF/WLAN Professional Services Engineer

    Jan 2004 - Jan 2008
• 

  WIFIGEAR LIMITED

  Jan 2005 - Jan 2007

  Wifigear LTD

  Day to day involment with buissness start up, finding new revenue streams, day to day managment of a small business.

• 

  DigitalAir Wireless Networks

  Aug 2012 - Dec 2018

  Grew department from reactive incident only support with single part time employee, to a tiered 1st/2nd/3rd line service desk capable of offering fully managed services with NOC, full remote monitoring and support capabilities. Designed and implemented internal systems and processes, their intergrations into COTS systems creating a productised service offering that drove year on year growth within the buissness, while reducing field site visits for support by a factor of 10. Responsible for build and design of our data centres, virtualised infrastructure such as WLAN Controllers, Radius servers and vFirewalls. Productised infrastructure into one of the UKs first managed cloud wifi services (WAAS), iterating and expanding upon this year on year to add Location, Analytics and Authentication (cloud) as a Service product offerings. The managed service offering and cloud Products became the primary driver of growth within the buissness, and allowed for an increase across sales support and engineering from a head count of 15 to a head count to 35. Alongside developing our solutions, I lead initiatives to:Reduce our technical debt and eliminate tribal knowledge by documenting systems, technical procedures and SOPS into Confluence (Wiki), this was adopted company wide after seeing the sucess in the engineering department.Introduce a management software solution Connectwise, to manage the service desk and projects. This similarily was adopted by all department, and was intergral in our ISO9001 certification along side our documentation. I also held accountability for some aspects for health and safety, attaining IOSH certification. Show less In addition to my major responsibilities as Service Desk Manager / Engineering Manager I often acted in a Principal Engineer role to supplement and enhance the teams I managed. Main Responsibilities: Design and deploy functional networks (LAN, WLAN, WAN)Configure and install software, servers, routers and other network devices. Build and maintain, production virtual environment for core infrastructure.Monitor network performance and integrityResolve issues tiers of support have escalated by troubleshooting cloud and on premise infrastructure Automate tasks and monitor their effectivenessMentor team members on technical issuesCreate, oversee and test security measures (e.g. access authentication and disaster recovery)Communicate with clients on escalated issues Maintain complete technical documentation including High Level Design proposals, and Low Level post win documentation. Survey using Ekahau or Airmagnet, performing spectrum analysis, and report writing.Suggest and implement improvements to network performance, capacity and future scalability for our various clients. Show less

  • Service Desk Manager / Engineering Manager

    Jan 2013 - Dec 2018

  • Principal Network Engineer

    Aug 2012 - Dec 2018
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  Airangel

  May 2019 - Aug 2020

  Senior Network Engineer

  Responsible for planning, implementing and delivery of large-scale build to rent, event space, co-working and hotel networks. Primarily Project based WFH, with extensive travel. Third Line escalations and site visits for client issue resolutions. Coordinated and collaborated with local partners and vendors to deliver project requirements. Produced detailed high-level designs at the bid phase, with low levels designs for the planning, installation and implementation phases. Worked on cross functional teams internally collaborating on road mapping, documentation, and training materials. Show less

• 

  LAN3 Ltd (Part of Convergence Group)

  Aug 2020 - Apr 2022

  Professional Services & Pre-Sales Engineer
• 

  Convergence Group

  Aug 2021 - Apr 2022

  Senior Network Architect
• 

  Wifinity

  Apr 2022 - now

  Technical Product Manager at Wifinity

  • Head of Product Engineering

    Jul 2023 - now

  • Technical Product Manager

    Apr 2022 - Jul 2023