Mark Kern, DBA

Experience

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  Grant Thornton (US)

  Jan 1997 - Jan 1999

  Management Consultant

  Managed numerous projects to generate additional revenue for the firm. Completed engagements with middle market manufacturers and distribution organizations.• Conceived development of intranet for internal use. This involved complete life cycle development from requirement definition through implementation. • Researched software solutions for a regional steel distribution company. Assisted in the requirements definition resulting in the selection of a third party application. • Managed and completed an operations performance review for an auto parts distributor operating 4 locations in three states. This involved scope definition, methodology and execution.• Directed development of a production reporting system for a candle manufacturer. This involved requirements definition through implementation and follow-up training of end users on the MS Access based system.• Managed and completed a data migration engagement utilizing FoxPro 2.6, Visual FoxPro 5.0 and Monarch. This project involved working with client to define requirements, locate data and develop migration schedule.• Analyzed historical data and growth projections for a clothing distributor to determine sq. footage requirements for a new facility.• Managed an internal data migration project consisting of migrating client information over to a new tracking system. Facilitated discussions with stakeholders to define requirements and create implementation schedule. Show less

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  Advantage Tech

  Jan 1999 - Jan 2001

  IT Contractor

  Project Analyst, CLEC and VAD (contract position w/ Sprint, 2000 – 2001)Facilitated discussions with numerous internal organizations to define information requirements and ensure requirements were being met.• Developed and maintained project plans to manage table development schedule, track progress and communicate status. Successfully led the development of the appropriate billing tables to support the launch of Local Resale in the major residential markets of California, New York, Texas, and Florida. • Performed communications industry research to determine competitor offerings resulting in the development of product/system plans to compete and gain market share.• Analyze and manipulation industry data to develop and maintain serving territories and calling areas for Sprint Local Services (resale). Consultant (contract positions w/ Concannon Group of Companies and Sprint PCS, 1999)Provided technical support for Y2K related issues.• Reviewed various applications to identify Y2K related issues. Modified code as necessary to ensure continuity of business after Y2K date change.• Completion and verification of Y2K upgrade of standard desktop software.• Provided technical support for desktop software issues related to upgrade. Show less

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  Sprint

  Jan 2001 - Jan 2009

  Direct supervision of the work of developing professionals, and skilled non-exempt staff.• Oversee the analysis of billing metrics to ensure financial integrity of the billing process and develop get-well plans to implement short and long-term sustainable improvements to processes and tools.• Researched systems, retrieved data and performed analysis to identify opportunities to increase accuracy of customer billing.• Prepared technical reports and documentation. Briefed senior management on findings of audits.• Provided technical support to team in regards to tools, applications and IT systems utilized to perform daily, weekly and monthly audits. Researched alternatives to determine appropriate tools to complete daily tasks.• Responsible for identification of revenue leakage throughout the revenue process flow.• Conducts revenue audits and develops processes to enable the company to ensure that all revenue due is collected and tracked accurately.• Lead cost/benefit analysis and impact assessment efforts to determine optimal courses of action to meet customer, shareholder, and employee needs.Provided project management and analytical support for technology projects initiated by my team or that had impacts to my area of responsibility.• Researched various technology and communication solutions. • Researched existing technology system processes and developed detailed business requirements based on my knowledge of the processes, shadowing process owners and by facilitating requirement gathering sessions.• Monitored assigned tasks and maintained communication with both internal and external customers. Maintain frequent communication with team members at various locations across the country as well as development resources in India and South America.• Provide detailed briefings to Sr. Level executives to influence decision making and resource allocation. Show less Responsible for the analysis of business processes supporting the billing function of a large telecommunication corporation.• Researched technology solutions to identify impacts to operational results and performing analysis of metrics in order to develop forecasts and improve the business.• Responsible for traffic reconciliation, suspense management and reporting for multiple billing platforms resulting in a complete view of the processing of call detail records.• First level of escalation for less senior analysts in order to determine the appropriate strategy based on business need. Drive implementation of solutions to close any leakage in usage resulting in an increase in revenue captured. Show less Managed development of new products/system enhancements. • Researched various vendor technology solutions to support the development of data supporting a national roll out of Voice Activated Dialing (VAD).• Researched, developed and implemented a database to systemically create the data tables required to support local billing needs .• Developed and maintained project plans to successfully manage development schedule, track progress and communicate status. • Managed relationship with external vendor ensuring timely delivery of data files and resolution of issues. Successfully facilitated the creation of nationwide billing files to support the voice activated dialing (VAD) product launch. As a result, all VAD calls were rated correctly resulting in a increase in customer satisfaction.• Partnered with Product Management to identify requirements and communicated requirements to Billing Services resulting in the successful develop of new plan types in support of marketing initiatives. Show less

  • Revenue Assurance Supervisor

    Jan 2005 - Jan 2009

  • Team Lead - Traffic Analyst

    Jan 2003 - Jan 2005

  • Project Manager/Product Development Manager

    Jan 2001 - Jan 2003
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  System Studies and Simulation (S3), Inc.

  Jan 2010 - Jan 2018

  Security Specialist

  Provide contract security support.• Coordinate with client contacts and other security specialist to ensure that all workshops and exercises are properly staffed.• Ensure exercise participants have completed all required acceptable use policies and non-disclosure agreements in accordance with DOD policy.• Screen visitors to ensure they possess identification and have the appropriate security clearance in order to participate in various military experiment and workshops.• Conduct random screenings to ensure that electronic media recording devices are not allowed in secure facility.• Monitor entry and exit of facility to safeguard sensitive government data.• Review security briefings and participate in training to ensure that contractor support is in compliance of DoD and Army security regulations. Show less

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  Internal Revenue Service

  Nov 2011 - now

  Responsible for the collection of taxes that are delinquent and have not been paid to the IRS and to secure tax returns that are overdue from taxpayers.• Educate taxpayers on their tax filing and paying obligations, and provide guidance and service on a wide range of financial problems to assist the taxpayer toward a positive course of action to resolve their tax issues.• Inform taxpayers of their rights under the law and provide them with quality customer service.• Manage an inventory of cases and complete required case actions documenting case histories in support of case decisions.• Conduct face-to-face interviews with taxpayers (and/or their representatives) at the taxpayer’s place of business or residence or, on rare occasions, at the Revenue Officer’s office.• Obtain and analyze financial information to determine the taxpayer’s ability to pay the tax bill.• Collect monies from individuals and business for taxes due.• Consider alternative means of resolving tax debt issues when the taxpayer cannot pay the debt in full.•Levy bank accounts and wages as well as seize real and personal property to satisfy delinquent taxes. Show less

  • Management and Program Analyst

    Jun 2024 - now

  • Supervisory Revenue Officer

    Aug 2022 - Jun 2024

  • Revenue Officer

    Nov 2011 - Aug 2022
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  Highland Community College

  Jan 2013 - now

  Adjunct Business Instructor

  Responsible for teaching college level Marketing, Management, Finance, Introduction to Business, Human Resources and Accounting courses utilizing several course delivery methods including face to face, hybrid, online and distance learning. • Development of curriculum and course materials.• Create visual aids to engage students and reinforce course topics.• Development and administration of examinations.• Provide individual guidance and feedback to support student learning.• Utilize course management system for grading and student communication. Show less