Richard Horta Lopes Moreira

Experience

• 

  Itaú Unibanco

  Aug 2013 - Nov 2014

  Jovem aprendiz
• 

  Itaú Unibanco

  Feb 2015 - now

  - Conducted legal complaint analysis, gathering data to support defense strategies related to “Planos Econômicos” and Corporate Segment cases.- Created and implemented team operational controls.- Assisted in designing and delivering training programs for employee development and onboarding.- Represented the bank in pre-trial settlement negotiations with the judiciary.- Managed risk for the department.- Led the "Customer at the Center" initiative, ensuring that customer satisfaction was a key focus in new projects.Results:- 2017: Merit Award (PRAD) for performance + bonus.- 2018: Merit Award (PRAD) for performance.- 2019: Merit Award (PRAD) for performance + promotion. Show less

  • Senior Product Manager

    Apr 2024 - now

  • Senior Process Engineer in Asset Management & ESG

    Apr 2023 - Apr 2024

  • Senior Governance Analyst for Training and Transformation

    Dec 2021 - Apr 2023

  • Scrum Master

    Jul 2021 - Dec 2021

  • Project Analyst - Personal Credit Products

    Oct 2020 - Jul 2021

  • Process Analyst - Check Compensation and Payments

    Jun 2019 - Oct 2020

  • Junior Operations Analyst

    May 2017 - Jun 2019

  • Assistente jurídico

    Feb 2015 - May 2017