Charles Manley

Charles Manley

Senior Network Engineer

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  • Timeline

  • About me

    Lead Enterprise ITOM Architect at Northwestern Mutual

  • Education

    • US Army Missle and Munitions School

      1992 -
      TOW/Dragon missile technician

      Security clearance

    • Wisconsin School of Electronics

      1993 - 1994
      Electrical Engineering Electrical and Electronics Engineering

      After graduating from Military School for Missile and Munitions I studied to become an Electrical Engineer.

    • Redstone Arsenal Huntsville AL

      1992 - 1993
      Land Combat Electronic Missile Systems

      Studied Advanced Missile Systems Repair.

  • Experience

    • Goliath Networks

      Jan 1998 - Jan 2001
      Senior Network Engineer

      Senior Network consultant

    • CUNA Mutual Group

      Jan 2001 - Feb 2016

      Process owner (Configuration, Availability, Service Level, Service Portfolio, Service Catalog) - Process policies and procedures - KPI's - Process integrationResource Manager - People leadership - Career development - Resource planning Microsoft Systems Management Server AdministratorLAN/WAN Problem Resolution Consultant

      • IT Manager - Service Planning

        Jan 2007 - Feb 2016
      • Technical Services Analyst

        Jan 2001 - Jan 2007
    • QBE North America

      Jul 2016 - Mar 2019
      IT Services Manager

      ITSM Lead responsible for Change, Problem, Major Incident, Event, Configuration, and Disaster Recovery.

    • Northwestern Mutual

      May 2019 - now

      IT Service Management Product Manager

      • Lead Enterprise Architect

        Aug 2024 - now
      • Lead Engineer

        Dec 2020 - Aug 2024
      • Platform Solutions Engineer

        May 2019 - Dec 2020
  • Licenses & Certifications

    • CompTIA Security +

      Pearson VUE
      Feb 2016
      View certificate certificate
    • Accelerrated Windows 2000 Update (1579)

      Inacom Information Systems
      Oct 1999
    • Microsoft Exchange Server 5.5 Accelerated Training (1313)

      EXECUTRAIN
      Jan 1999
    • ITIL v3 Foundation

      New Horizons Computer Learning Centers
      May 2010
    • CompTIA Security ce

      CompTIA
      Feb 2016
      View certificate certificate
    • ITIL V4

      Axis Group
      Aug 2019
    • ITIL v3 Operational Support & Analysis

      Benchmark Learning International
      Mar 2011
    • Certified Disaster Recovery Engineer

      Mile2
      Apr 2019
      View certificate certificate
    • Managing Micrsoft Systems Management Server 2003 (2596B)

      New Horizons Computer Learning Centers
      Apr 2004