Charles Manley

Senior Network Engineer

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Greater Madison Area

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Timeline
About me
Lead Enterprise ITOM Architect at Northwestern Mutual
Education
- US Army Missle and Munitions School
  1992 -
  TOW/Dragon missile technician
  Security clearance
- Wisconsin School of Electronics
  1993 - 1994
  Electrical Engineering Electrical and Electronics Engineering
  After graduating from Military School for Missile and Munitions I studied to become an Electrical Engineer.
- Redstone Arsenal Huntsville AL
  1992 - 1993
  Land Combat Electronic Missile Systems
  Studied Advanced Missile Systems Repair.
Experience
- Goliath Networks
  Jan 1998 - Jan 2001
  Senior Network Engineer
  Senior Network consultant
- CUNA Mutual Group
  Jan 2001 - Feb 2016
  Process owner (Configuration, Availability, Service Level, Service Portfolio, Service Catalog) - Process policies and procedures - KPI's - Process integrationResource Manager - People leadership - Career development - Resource planning Microsoft Systems Management Server AdministratorLAN/WAN Problem Resolution Consultant
  - IT Manager - Service Planning
    Jan 2007 - Feb 2016
  - Technical Services Analyst
    Jan 2001 - Jan 2007
- QBE North America
  Jul 2016 - Mar 2019
  IT Services Manager
  ITSM Lead responsible for Change, Problem, Major Incident, Event, Configuration, and Disaster Recovery.
- Northwestern Mutual
  May 2019 - now
  IT Service Management Product Manager
  - Lead Enterprise Architect
    Aug 2024 - now
  - Lead Engineer
    Dec 2020 - Aug 2024
  - Platform Solutions Engineer
    May 2019 - Dec 2020
Licenses & Certifications
- CompTIA Security +
  Pearson VUE
  Feb 2016
  View certificate
- Accelerrated Windows 2000 Update (1579)
  Inacom Information Systems
  Oct 1999
- Microsoft Exchange Server 5.5 Accelerated Training (1313)
  EXECUTRAIN
  Jan 1999
- ITIL v3 Foundation
  New Horizons Computer Learning Centers
  May 2010
- CompTIA Security ce
  CompTIA
  Feb 2016
  View certificate
- ITIL V4
  Axis Group
  Aug 2019
- ITIL v3 Operational Support & Analysis
  Benchmark Learning International
  Mar 2011
- Certified Disaster Recovery Engineer
  Mile2
  Apr 2019
  View certificate
- Managing Micrsoft Systems Management Server 2003 (2596B)
  New Horizons Computer Learning Centers
  Apr 2004