Wafia Bou Hamdan

Experience

• 

  Arabia Insurance

  Sept 2009 - Oct 2009

  Marketing Executive (Internship)

  As a Marketing Executive intern in the marketing department, I attended client meetings, wrote research reports, and provided customer service by addressing and resolving client concerns and complaints.

• 

  Malik's Lebanon

  May 2012 - Feb 2015

  Operations Assistant

  Prepared presentations and developed new company procedures and policies. Hired mystery shoppers, reported their findings to the manager, and managed phone calls, comment cards, and customer complaints. Checked delivery reports, monitored cameras across all Malik’s branches, sent satisfaction forms to companies, and ensured high accuracy in data entry and reporting.

• 

  Khaled International Schools

  Sept 2016 - Aug 2017

  Mathmatics Teacher

  Grade 3 Math Teacher responsible for timely lesson planning, motivating students to enhance problem-solving and critical thinking skills, and maintaining open communication with parents. Designs assessments and provides individualized support to struggling students.