Emma Ross

Experience

• 

  UNISC - Universidade de Santa Cruz do Sul

  Feb 2012 - Jun 2012

  English Teacher

  English teacher at the language center for various age groups.

• 

  Momentum

  Jun 2012 - Jun 2015

  Office Manager

  Scheduled meetings with high-profile clients and project managers. Organized conference calls, appointments, and other calendar items.Assisted in company growth by reaching out to new clients and developing company web-site.Maintained overall office supplies and ensured composers/employees had necessary supplies at all times.

• 

  Victorias Secret Stores

  Apr 2013 - Nov 2013

  Sales Associate

  Used problem solving techniques and creative thinking in order to increase sales and create lasting relationships with customers. Consistently opened new company credit accounts.

• 

  University of Michigan

  Jan 2015 - May 2016

  Research Lab Manager Intern

  Co-manage surgical and other experimental procedures as part of a long-term, collaborative project. Maintain efficient operations of the lab by ordering office supplies, overseeing the schedule, and assuring paperwork is in order.

• 

  Michigan United

  Sept 2015 - Dec 2015

  Development and Strategic Initiatives Team Member

  As a development and strategic initiatives intern, worked with strategic initiatives director and team in developing new projects, created advertising techniques in order to expand to new communities, and assisted with production and management of 2015 MU Convention in Detroit

• 

  FabFitFun

  Aug 2016 - now

  • Lead strategic initiatives at FabFitFun, overseeing a team of Operations specialists, associates, and coordinators.• Work closely with leadership to align operational practices with business objectives while maintaining budgets.• Manage cross-functional projects with internal & external stakeholders. • Identify & address opportunities to optimize business processes with clear, actionable solutions. • Maintained KPIs aligned with Product & Operations strategies to achieve long-term business goals. • Led team of engineers in the optimization and rebuild of internal Product Catalog.• Collaborated closely with stakeholders to understand pain points & develop flexible, scalable solutions.

  • Senior Operations Manager

    Jan 2023 - now

  • Product Operations Manager

    Feb 2021 - Jan 2023

  • Operations Manager

    Nov 2018 - Feb 2021

  • Operations Analyst

    Nov 2017 - Nov 2018

  • QA Coordinator

    Aug 2016 - Oct 2017