Scott Wickenden

Experience

• 

  Xtendit developments ltd

  Jan 2002 - Feb 2014

  Managing Director

  Bespoke extensions , loft conversions and full refurbishment property developmenttotal responsibility of running all day to day aspects of the businessSales and marketing Recruitment of trade professionals The full P&L accounts.

• 

  KSD

  Feb 2014 - Mar 2019

  National Account Manager

  With the client Co-Op I was responsible for Engineer Management Dealt with HR issues Client and stakeholder managementRetail property managementAnd most importantly rebuilt the trust and turned around the quality of service delivered to client and improved service SLAsBuilding maintenance and FM service assisting public and private-sector customers at over 3000 sites across the UK.Driving ongoing development and maintaining SLAs around facilities management for large national account.Serve as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships.Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Develop new business with existing clients and/or identify areas of improvement.Assist with challenging client requests or issue escalations as needed.Managed a team of circa 80 multi skilled engineers. Show less

• 

  KSD

  Jun 2019 - now

  Facilities management/contract management for multiple clients Nationally.

  • Contract Manager

    Mar 2020 - now

  • Project Manager

    Jun 2019 - Mar 2020