Jeffrey Ing

Experience

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  Circuit City

  Aug 2007 - Feb 2009

  Lead Computer Technician

  -Diagnosed, assembled, and repaired PC related matters, which included troubleshooting computer issues from all manufactures, virus removal, hardware repair on personal laptops and desktops, and software related issues with Windows 98, 2000, XP, VISTA, and Office 2003-2007.-Optimized client’s computers by installing new software systems, implementing new hardware upgrades and back up important data.-Surpassed daily budget goals by promoting Firedog repair services and computer related products and offered technical support and computer information on-site and via phone.-Conducted Product education seminars for all sales associates. Show less

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  Geek Squad

  Sept 2009 - Jan 2010

  PC Support Technician

  -Diagnosed and repaired computer and network peripherals, which included troubleshooting computer issues from all manufactures, virus removal, hardware repair on laptops and desktops, and software related issues with Windows 2000, XP, VISTA, Windows 7, and Office XP-2007.-Optimized client’s computers by installing new software systems, implementing new hardware upgrades such as hard drive, video card, sound cards, and motherboards, and back up important data such as QuickBooks files, documents, music and photos.-Surpassed daily budget goals by promoting Geek Squad repair services and computer related products and offered technical support on-site and via phone. Show less

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  Strayer University

  Dec 2009 - Oct 2012

  Campus & Corporate Regional Information Technology Support Specialist

  -Ensured that all IT related equipment on campus functioned properly and enforced compliance with Strayer University IT policies and procedures including security, network, hardware and software policies.-Assisted campus faculty & staff, Corporate Regional Office staff and students with IT related issues including assessing and troubleshooting hardware, software, audio-visual, network related issues, and other IT related issues.-Assisted in performing functions/duties required for the Learning Resource Center (LRC), which included assisting students in using the LRC and fosters information literacy, presenting IT related orientation at the quarterly New Student Orientations, delivering presentations to students and creating and distributing IT promotional materials.-Supported Corporate Regional IT Coordinator by assisting with troubleshooting campus network issues including rebooting routers, checking wires, telecom provider access, telecom issues, and replacing UPS.-Assured that all critical software including, but not limited to, anti-virus, and operating system patches/service packs were up to date on all computers. Assisted in the implementation of new hardware and software, which included re-imaging staff and lab computers.-Monitored and maintained all labs, campus faculty & staff, and Corporate Regional Office computers, projectors, & printers. Show less

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  Defenders of Wildlife

  Nov 2012 - Aug 2021

  The Enterprise Infrastructure Administrator assists the Director, Information Technology in aligning the Defenders of Wildlife’s technical infrastructure and applications with changing business needs. This position maintains the organization’s on-premise network infrastructure and cloud-hosted servers, electronic mail system, web servers, DNS zone files, Active Directory Services, VMware server virtualization, Storage Area Networks, field office technical infrastructure to include Cisco Meraki Firewalls, switches and routers. Show less -Conducts daily administration and management of the TopDesk Help Desk system, Office365, Active Directory,-Executes business analysis by gathering requirements and user stories and analyzing current business processes.-Project Management including planning project resources such as budget and staff time management, developing a plan for achieving project objectives, assembling and leading project teams, maintaining a realistic and efficient project schedule, identifying and resolving project risks, monitoring progress and documenting deliverables.-Collaborates with external Consultants and Developers on multiple projects and applications. -Developing and documenting efficient business processes, system design documents, and training materials.-Leading User Acceptance Testing and End User Training sessions.-Facilitating conversions and solution implementations of CRMs and databases including ROI Solutions, PIDI, SQL Microsoft Dynamics/Solomon, Microsoft Azure, and Extensis Portfolio Digital Access Management.-Implementation, management and troubleshooting of applications such as TopDesk, Powershell, Microsoft Office 365 including OneDrive and SharePoint, Microsoft Project, CobbleStone Contract Management Systems, Reviewsnap.-Oversees hardware and software license acquisitions and manages all related inventory.-Responsible for various levels of data management, including data migrations between systems using applications such as FileZilla and WinSCP and data hygiene management. -Responsible for creating and maintaining organizational operating system Image standards. Show less -Development, troubleshooting, maintaining desktop and laptop computers as well as ensuring virus and malware removal from infected machines.-Digital and physical inventory management systems for computer related equipment via WASP, including laptop loaner pool check out/return process.-Orienting new/existing employees to the Defenders of Wildlife’s IT culture including conducting user orientations.-Created and maintained information technology training materials for new/existing employees.-Helpdesk system operations including responding to telephone, e-mail, and Audio Video Requests. Provides hands-on support to National Headquarters and field office staff members of Defenders of Wildlife.-End user management including creating, maintaining, managing Exchange 2010 user accounts, Active Directory accounts, and ExaVault users and permissions.-Support for various PDA devices including Blackberry & iPhone as well as mobile devices such as Android Tablets/IPads.-Management of systems including Symantec Ghost cast server/Ghost images, Mozy on-line backups for field desktop and server computers, Windows 7 installations and applications, LANDesk, and ArcGIS licensing.-Network administration and software support/testing as the backup to the Software Support Specialist. Show less

  • Enterprise Infrastructure Administrator

    Jan 2020 - Aug 2021

  • Software Support Specialist, Project Management

    Apr 2015 - Jan 2020

  • Help Desk Associate

    Nov 2012 - Apr 2015
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  Heller Consulting

  Aug 2021 - now

  Technology Project Manager/Microsoft Power Platforms Consultant

  -Manage project lifecycle for Salesforce or Microsoft implementations, Constituent Relationship Management (CRM) implementation planning and strategy services, and other Heller service offerings-Provide strategic support and guidance on projects to the team and client-Develop project plans based on scoped business process and technical requirements-Manage project scope delivery from inception to closure-Define, develop and actively manage implementation schedules and project budgets-Coordinate & manage Heller internal resources and occasional external subcontractors-Integrate project plans and timeline from client and vendors into a master project plan-Mitigate project risk by utilizing proactive communication, budget analytics and by gaining trust from the client-Lead effective communications with client and project team-Manage project teams & foster collaboration and effective team performance-Develop and maintain accurate and consistent project reporting for internal reporting standards and client reporting requirements-Contribute to the refinement of existing services. Actively contribute to and build Heller’s thought leadership and knowledgebase through supported marketing activities.-Mentor peers and lead by example both within projects and through internal professional development opportunities. Show less