Omer Mohammed

Experience

• 

  Life At ECPL

  Nov 2019 - Mar 2021

  Customer Service Representative

  Started of Working for Caterpillar Australian ClientDriving SalesCalculating price range defects to drive salesImplementing new price ranges across regions Worked on regions such as Nambia , Austraila, Turkey, Saudi Arbia, Tanzania, Ghana and Mauritania on Implementing new price ranges on products and service costsMoved to a new Project AKDY A USA based company dealing with sales and services of luxury Homebased appliancessuch has kitchen sinks, range hoods, fireplaces, electric sockets, bathtub,showers,faucetsdoing sales and service based on products and upselling items.Was provided with a new project Daniel WellingtonLead the team of 3 Established client and onboarding Provided insights of implementation handled and trained team and new hiresMoved from India support to global supportAward employee of the year Award best employee of the season. Show less

• 

  Dell Technologies

  Sept 2021 - now

  Experienced Technical Support Engineer with a demonstrated history of working in the information technology and services industry. Strong background in Microsoft Office, Customer Service and Strategic Planning. Have strong background in supporting customer through chat and email from my previous company and have also been award as the best performer for the duration as well.I am a focused individual who wishes to utilize my true potential to achieve my personal goals and goals of the organization I work with to be competitive in this ever evolving industry.I am also a very keen observer in order to improve my skills and make them my own and also very calm minded individual which makes it easier for me to make important decisions.Worked in ITS PRO for Six months handled PNA projectworked on escalated case driven SLA for service to be doneHandled escalationReport creationCases assignmentTeam supportTraining new members on PNA projectDetermining systems for system exchangeHandling Ownership reportsHandling email calloutBackup SPOC for the team Show less

  • Senior Technician

    Sept 2021 - now

  • Senior Technical Associate

    Sept 2021 - now