Masar Riyad (PMP, ITIL، CCNA, CCNP, JNCIA)

Experience

• 

  MIDDLE EAST TELECOMMUNICATION

  Jan 2008 - Jun 2014

  - Contact Center installation, configuration and Maintenance - AVAYA Communication Server 1000E, Option 11C PBX - AVAYA Unified comminication Manager administration and configureation - AVAYA Aura Suite administraton and configuration - Juniper SRX Firewall installation configuration and maintainance - Network design implementation and administration- AVAYA IP Office installation and configurationThe products that i was work on are:Security- Juniper SRX 3400 Firewall- Juniper SRX 650 FirewallPBX- Avaya | Communication Server CS 1000 Release 7.5- Nortel | Communication Server CS 1000 Release 5.0- Nortel | Meridian 1 ( Option 11C ) Release 3.0- Nortel | Communication Server CS 1000 ( Meridian 1, 81C, 61C, )- Nortel | Business Communications Manager ( BCM200/400 )IP Office - Avaya IP office 500v2Contact Center- Avaya | Avaya Aura Contact Center 6.1- Avaya | Avaya Aura Contact Center 6.2- Nortel | Contact Center 6.0- Nortel | Symposium Express Call CenterIVR- Nortel | Media Processing Server MPS 500Call Pilot- Nortel | Call PilotQuality Recording & Video Capture- TELSTRAT | Engage Contact Center Suite Release 3.3- TELSTRAT | Call Parrot Business Call Recording Release 6.1- Proxy Networks | PROXY Pro 8 Host- Proxy Networks | PROXY Pro 8 MasterAiraya Wireless Systems- AIRAYA | Wireless GRID Base Station AI108-4958-BSU- AIRAYA | Wireless GRID Repeater / Base Station AI108-4958-ON2- AIRAYA | Wireless GRID Outdoor Point-to-point Link AI108-4958- AIRAYA | Wireless GRID Outdoor Subscriber Unit AI108-4958-OSUTELEOPTI- TELEOPTI | Teleopti CCC Workforce and Performance Management WFMOperating Systems Administration- UNIX | Solris 9 & 10- Windows Server 2008- Windows Server 2003- Windows NT Show less

  • IT Team Leader

    Jan 2010 - Jun 2014

  • Sr. IT Engineer

    Jan 2008 - Jan 2010
• 

  Vizocom

  Jul 2014 - Jun 2017

  IT Project Manager

  IT Infrastructure and Low Current Systems• Lead planning and implementation of projects, and participate in the design and testing phases• Facilitate the definition of project missions, goals, tasks, and resource requirements• Ensure all HSE rules and regulations are fully employed and teams are constantly updated about the importance of HSE – complying with “Zero Incident Goal” of the client.• Resolve or assist in the resolution of conflicts within and between projects or functional areas• Develop methods to monitor project or area progress; and provide corrective supervision if necessary• Responsibility for assembling the project staff; for their technical or functional development, performance, and/or termination during the project or projects• Manage project budget and resource allocation• Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement changes• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management• Recognizes problems or situations that are new or without clear precedent. Evaluates alternatives and finds solutions using a systematic, multi-step approach• Develops improvements and innovations to enhance performance• Creates a sense of belonging and ownership among team members; assembles a team with the right mix of skills; coaches and motivates team members; delegates responsibility; promotes mutual support and interaction• Ensures open communication on the project team. Addresses delicate situations and handles conflicts in such a way as to maximize opportunity and minimize exposure to risk Show less

• 

  AAM

  Jul 2017 - now

  IT Services Project Manager

  1. Coordinate internal resources and third parties/vendors for the flawless execution of project.2. Ensure that all projects are delivered on time, within scope and within budget.3. Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility4. Ensure all HSE rules and regulations are fully employed, and teams are constantly updated about the importance of HSE – complying with “Zero Incident Goal” of the client.5. Ensure resource availability and allocation.6. Develop a detailed project plan to track progress.7. Report and escalate to management as needed.8. Manage the relationship with the client and all stakeholders.9. Perform risk management to minimize project risks.10. Establish and maintain relationships with third parties/vendors.11. Create and maintain comprehensive project documentation.12. Organizing and managing all phases of the project to ensure on-time completion.13. Project main topics:a. Fiber Optic connectivity Servicesb. Radio Microwave connectivity servicesc. LAN/ WLAN infrastructured. VSAT servicese. Internet Servicesf. Network Operation Center servicesg. IT consultanth. IT procurementi. Printer management servicesj. Support IT Operation team. 14. The projects achieved:a. (Basra Gas Company)- Provision of 60meter self-support telecom towers – EPC contract.- Provision of 21meter self-support telecom tower – EPC contract.- Internet Service Provision and optimization- BGC Network security optimization - BGC Network WAN optimization - IT connectivity for Ethernet and Fiber optic networks at multiple gas compress stations in Basra-Iraq- IT Infrastructure expansion- Microwave connectivity - IT Infrastructure rehabilitation b. SICIM S.p.A- Provision of Telecom system- Provision of CCTV systemc. J&P i. Provision of internet service.d. Wood plci. Telecom bulk systemii. Telecom cable system. Show less