Kimberlin Steele

Experience

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  Dollar General

  Jun 2013 - Sept 2014

  Sales Associate

  Answer questions regarding the store and its merchandiseCompute sales prices, total purchases, and receive and process cash or credit paymentOpen and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making depositsExchange merchandise for customers and accept returnsResolving Conflicts and Negotiating with OthersTraining and teaching OthersInterpreting the meaning of information for othersOperating barcode scanners, cash registers, and handheld calculators Show less

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  Target

  Sept 2014 - Jul 2015

  Barista

  Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and carsPrepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make changeTake customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled ordersBrew coffee and tea, and fill containers with requested beveragesSelling and influencing othersTraining and teaching othersResolving conflicts and negotiating with othersOperating blenders, cappuccino makers, commercial coffee grinders, commercial coffeemakers, and espresso machines Show less

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  PCH Hotels & Resorts

  May 2016 - Aug 2016

  Front Desk Clerk

  Greet, register, and assign rooms to guests of the hotelVerify customers’ credit, and establish how the customer will pay for the accommodationPost charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computersAnswer inquiries pertaining to hotel services, guest registration, and travel directions, or makerecommendations regarding shopping, dining, or entertainmentInteracting with ComputersPerforming administrative activitiesAnalyzing data or informationNavigating Centrex phone consolesNavigating incident tracking softwareOperating switchboard Show less

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  TTEC

  Dec 2016 - Apr 2017

  Technical Support Agent (Contract)

  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaintsCheck to ensure that appropriate changes were made to resolve customers' problemsKeep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions takenRefer unresolved customer grievances to designated departments for further investigationResolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting billsMaking Decisions and Solving Problems Show less

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  Kelly

  Jan 2018 - Oct 2018

  Technical Support Representative

  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaintsTroubleshoot mobile devices for customers over the phoneReferencing knowledge base articles to provide troubleshooting stepsKeep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions takenRefer unresolved customer grievances to designated departments for further investigation Show less

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  Dedicated Personnel Inc.

  Jan 2019 - Apr 2019

  Payroll Specialist Temp

  Compute wages and deductions, and enter data into computersProcess and issue employee paychecks and statements of earnings and deductionsReview time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepanciesCompile employee time, production, and payroll data from time sheets and other records

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  State of Alabama

  Apr 2019 - Mar 2020

  Disability Determination Specialist, Trainee

  Interpret and explain information such as eligibility requirements, application details, and applicants' legal rightsKeep records of assigned cases, and prepare required reportsCompile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility statusAnswer applicants' questions about benefits and claim proceduresCheck with employers or other references to verify answers and obtain further informationObtain and evaluate medical records to retrieve necessary evidence for medical conditionsAssign work restrictions based off physical and mental limitations Show less

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  WordPress

  Sept 2019 - now

  Blogger

  Brainstorming and pitching ideas for contentWriting and editing posts to ensure accuracyImplementing SEO to gain traffic for websiteUsing marketing strategies to promote contentAcknowledging and interacting with audienceCreating publication of posts requested by readers

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  Cielo Talent

  Aug 2021 - Nov 2022

  Onboarding Success Partner

  Plan, direct, or coordinate the operations of partnered clientsFormulating policies, managing daily operations, and planning the use of materials and human resourcesInteract with clients to provide information in response to inquiries about onboarding services and to handle and resolve complaintsMonitor HR vendor management systems to ensure smooth operations for clientsAssist in planning for class hiring for work projectsInitiate welcome calls to clients to ensure understanding of human resource operationsCommunicate with clients via email and phoneComplete discovery calls for prospective clientsLog and document processes and proceduresMake sure onboarding tasks are completed by due datesAssist with important decision making with clientsCoordinate new hire onboarding and ensure equipment is receivedEnsure positive experience and relationships with stakeholdersGather and file all paperwork related to new hires, including contracts and non-disclosure agreementsOnboard and off board teammates upon hiring managers’ requests Show less

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  Kelly

  Aug 2022 - Jul 2023

  Onboarding Coordinator

  Monitor HR vendor management systems to ensure smooth operations for talents’ onboarding processInitiate welcome communication to talents to ensure understanding of onboarding processLog and document processes and proceduresMake sure onboarding tasks are completed by due datesContribute to business operation changesCoordinate new hire onboarding processCommunicate with recruiters about talents’ onboarding completionEnsure positive experience and relationships with talentsGather and store all onboarding paperwork for new hires, including contracts and non-disclosure agreements for multiple clientsAdjudicate criminal background records using criminal matrix guide Show less