Dipam Nakum

Experience

• 

  BHANSALI VALUE CREATIONS PRIVATE LIMITED

  Jun 2018 - Sept 2021

  Team Leader

  • Supervised and guided a team of stockbrokers, which involved providing direction, setting targets, and monitoring their performance.• Provided training and development opportunities to the team members to enhance their skills and knowledge in stockbroking.• Setting sales targets for the team and ensuring they are achieved which includes monitoring sales performance, analysing market trends, and implementing strategies to increase sales.• Responsible for building and maintaining relationships with clients. This involves understanding their investment goals, providing investment advice, and resolving any issues or concerns they may have.• Keeping up-to-date with market trends and regulations. And also informed about the latest market trends, investment products, and regulations related to stockbroking which is essential for providing accurate information and advice to clients.• Ensured that the team adhered to all regulatory requirements and guidelines set by the stock exchange and regulatory authorities.• Monitored and analyzed market data, including stock prices, company financials, and industry news, helps in making informed investment decisions and providing timely advice to clients.• Handled and resolved any client complaints or disputes, including investigating the issue, communicating with the client, and finding a suitable solution.• Collaborate with other departments within the stock broking firm, such as research, compliance, and operations, to ensure the smooth functioning of the business.• Mentored and motivated team members to achieve their full potential, providing guidance, support, and recognition for their efforts. Show less

• 

  Leicestershire Partnership NHS Trust

  May 2022 - Sept 2023

  • This part-time job involved device inventory management within a healthcare facility, which includes maintaining accurate records of device quantities, locations and expiration dates. Also, coordinate with suppliers to ensure an adequate supply of devices and manage the procurement process.• Device tracking and documentation to track the movement and usage of medical devices throughout the healthcare facility which includes documenting device allocation, transfers, repairs and retirements. Ensured compliance with regulatory requirements, facilitated device maintenance and enabled effective device utilisation.• Coordinated and scheduled routine maintenance tasks, such as calibration and performance checks, for medical devices. Ensured devices are functioning properly and meet required standards. Collaborate with external service providers for more complex maintenance and repairs.• Keep up-to-date with regulatory changes, maintaining appropriate documentation and implementing quality control processes. Also, assist with audits and inspections related to medical device management.• Collaborated with various stakeholders, including healthcare professionals, procurement teams and manufacturers, to ensure effective device management.• Continuously evaluated and improved device management processes and procedures. Identified opportunities for efficiency, implementing new technologies and participating in quantity improvement initiatives to enhance the overall management of medical devices. Show less • This part-time job involves accurately entering and managing data related to COVID-19 cases, testing, and vaccinations which include inputting patient information, test results, vaccination records, and other relevant data into electronic health record systems.• Assisted in scheduling COVID-19 testing appointments, vaccination appointments, and follow-up appointments. • Coordinating with healthcare providers, patients, and other stakeholders to ensure smooth scheduling and minimise wait times.• Register and document patients who visit COVID-19 testing at vaccination centres. Also includes verifying patient information, collecting necessary documents, and ensuring that all required forms and consents are completed accurately.• Assisting with the administrative functions of COVID-19 testing and vaccination centres which includes filing, organising paperwork, preparing reports, and assisting with general office tasks to ensure efficient operations.• Coordinating with healthcare professionals and staff members involved in COVID-19 testing and vaccination efforts which include communicating important information, coordinating schedules, and assisting with any administrative needs they may have.• Adhered to safety protocols and guidelines to minimise the risk of COVID-19 transmission, which includes following proper infection control procedures, wearing appropriate PPE, and maintaining a clean and sanitised work environment.• Handle sensitive patient information with strict confidentiality and adhere to privacy regulations, such as HIPAA (Health Insurance Portability and Accountability Act).• Staying updated with the latest COVID-19 guidelines, protocols, and procedures, which include attending training sessions, reviewing updates from health authorities, and ensuring that your knowledge is up-to-date. Show less

  • Medical Device Adminitrator

    Sept 2022 - Sept 2023

  • Admin and Clerical role

    May 2022 - Sept 2022
• 

  Firstsource

  Dec 2023 - now

  • Provide exceptional customer service by assisting customers with their inquiries, troubleshooting technical issues and ensuring their satisfaction with Sky products.• Handle customer complaints and escalations effectively, empathetically, and promptly.• Escalate complex problems to the appropriate department if necessary.• Assist with account management such as billing inquiries, service upgrades and downgrades, account maintenance, processing payments, updating customer information and ensuring accurate billing.• Educate customers on products and services with information about the various broadbands, packages, features and promotions available. Helping customers to choose the most suitable package for their needs and promoting additional services.• Troubleshoot technical issues and diagnose problems that customers may encounter with their broadband connections, routers, or other equipment. Also, guide customers through troubleshooting steps remotely and coordinate with technical support teams for further assistance.• Document customer interactions, including inquiries, complaints and resolutions. Track customer issues, identify trends, and ensure a consistent and personalised customer experience.• Continuously improve customer experience by actively seeking feedback from customers and using it to identify areas where the customer experience can be enhanced. Also, participate in training programs to stay up-to-date with product knowledge and customer service best practices. Show less

  • Customer Service Representative

    May 2024 - now

  • Customer Experience Advisor

    Dec 2023 - May 2024