Tarun Kumar

Experience

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  Max Healthcare

  Jun 2011 - Jul 2011

  Biomedical Intern

  Servicing and Maintenance of various Medical Equipment in Biomedical Engineering Dept.

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  CMC Hospital Haryana

  Jan 2012 - Feb 2012

  Biomedical intern

  Servicing and Maintenance of various Medical Equipment in Biomedical Engineering Dept.

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  Adonis Medical Systems

  Jun 2012 - Jul 2012

  Intern

  Gained experience on assembling of X-ray tube, X-ray machine and C-arm machines.

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  Hospimax Healthcare Pvt. Ltd.

  Feb 2013 - May 2013

  Intern

  Got trained on service and repair of Endoscope and worked as endoscope field service engineer.

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  Hospimax Healthcare Pvt Ltd

  Feb 2013 - Apr 2016

  Service Engineer

  As a service engineer, I worked in the Endoscope department of the company where my key responsibilities were as follow: Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution. Perform onsite inspection and repair in service centre. Provide repair and maintenance of demo units and loner units. Install and remove equipment and systems as required. Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity. Perform pre-installation assessment and site inspection on equipment in accordance with equipment requirements. Provide customer phone support as needed. Provide technical support to other technicians as needed. Provide sales assistance in demos and/or customer visits. Working with the scheduler team, manage and perform preventative maintenance on trained equipment. Work closely with and develop strong business relationships with the customer and client personnel. Complete all required reporting procedures related to the maintenance and repair of the equipment. Completes all required administrative tasks in an accurate and timely manner. Monitor and manage the return of all parts. Attend training classes and develop necessary knowledge and skills. Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager. Show less

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  Evo Medical

  May 2016 - Oct 2018

  Service Engineer

  My responsibilities for this role were as follows: Perform onsite inspection and in service centre repair of Endoscopes. Provide standby equipment to the customer. Provide repair and maintenance of demo units and loner units.Install and remove equipment and systems as required. Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity. Perform pre-installation assessment and site inspection on equipment in accordance with equipment requirements. Provide customer phone support as needed. Provide technical support to other technicians as needed. Provide sales assistance in demos and/or customer visits. Working with the scheduler team, manage and perform preventative maintenance on trained equipment. Work closely with and develop strong business relationships with the customer and client personnel. Complete all required reporting procedures related to the maintenance and repair of the equipment. Completes all required administrative tasks in an accurate and timely manner. Monitor and manage the return of all parts. Show less

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  Elekta

  Oct 2018 - now

  As a Senior Product Support Specialist, my job responsibilities include: Proactively identifies and improves process gaps and product deficiencies. Adapts quickly and positively to complex or challenging situations. Mastery of service support processes, applying logical thinking and structured approaches in most complex situations. Provide expert technical support for Elekta's Linac Solutions products and be available for international travel and flexible scheduling to resolve customer issues. Manage global service complaints/incidents - Investigate and resolve escalated issues remotely or through onsite visits. Collaborate with Engineering and cross-functional teams to resolve complex technical problems. Ensure professional and efficient service support while prioritizing user safety and system uptime. Support the Incident Management Team in handling safety field events. Drive continuous improvement and customer satisfaction through product and process enhancement, collaboration, and preventive measures. Maximize utilization of an intelligent install base through innovative Remote Cantered Maintenance (RCM) methods and proactive approaches to minimize customer impact.Enhance product serviceability and knowledge sharing by identifying trends and root causes. Utilize FRACAS, problem, and knowledge distribution processes.Perform product testing, problem replication, and knowledge maintenance. Show less While working as Technical Support Engineer, I was Responsible for Troubleshooting, Maintenance, Repair and PM of Linac. Responsible for AMC/CMC business generation.Responsible for Customer Follow Ups. Responsible for upgrade(sales) of existing customer in my region. Responsible for Troubleshooting, Maintenance, Repair and upgrade of treatment planning system. Responsible for Field Change Order implementation. Responsible for Customer Relationship Management. Responsible for site stock inventory management. Responsible for delivering Technical Support and Consultation to the customer. Responsible for completing the KPI's like MTTR, FTFR, NPS, cSAT. Responsible for submitting expenses and service reports on time. Show less

  • Senior Product Support Specialist

    Jan 2022 - now

  • Technical Service Engineer

    Oct 2018 - Jan 2022