Sarah Ardiff

Experience

• 

  Dana-Farber Cancer Institute

  Apr 1996 - May 2000

  Project Manager

  Responsibility for a wide range of clinical systems and operations.

• 

  Riverdeep, The Learning Company (acquired by Harcourt Houghton Mifflin)

  May 2000 - Jun 2003

  Software Development Project Manager

  Joined Riverdeep as a Web Developer/Content Manager, responsible for the redesign of the large Riverdeep.net static site to dynamically generated content. Quickly promoted to Software Development Project Manager where I managed several outsourced CD and LAN eLearning product development projects.

• 

  Microsoft

  Apr 2004 - now

  As part of the Customer Experience and Success group, my role was to manage a portfolio of Programs to enable a Connected Customer Experience. My main priorities:• Enabling customer experience excellence and innovation through an insights driven approach to the collation and management broad sets of feedback. • Identification and prioritization of key impact Opportunities, developing improvement initiatives and ensuring successful drive to closure.• Team and Program Management: Ground up design and implementation of tools and processes to capture, track and communicate at scale a portfolio of critical Opportunities and Initiatives. Show less • In this newly formed EMEA Office 365 support organisation I managed the incubation of support for this highly strategic Microsoft Cloud flagship product. The environment was dynamic and role was fluid combining Project/Program Management as well as Business and Operations Management. • During my time the organisation grew from a single outsourced Vendor with 28 engineers, 3 languages in one site to 3 principal vendors, more than 500 engineers, supporting 11 languages across 6 sites globally. • Responsibilities included Rhythm of the Business management; strategic business plan and portfolio definition and management; and management of strategy execution. Show less

  • Insights and Program Manager

    Apr 2017 - now

  • Dynamics and SMSP Business Manager

    Dec 2015 - Apr 2017

  • EMEA Office 365 Business Manager

    Feb 2011 - Dec 2015

  • EMEA CSS Project Manager

    Apr 2004 - Aug 2011