Sarah Ardiff

Sarah Ardiff

Project Manager

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  • Timeline

  • About me

    Experienced Business Manager, committed to driving impact through excellence in execution of business strategy.

  • Education

    • Northeaster University

      1998 - 2000
      Certificate of Business & Web Networking
    • Institute of Technology Blanchardstown

      2005 - 2006
      Project Management

      Diploma in Project Management (PMI)

  • Experience

    • Dana-Farber Cancer Institute

      Apr 1996 - May 2000
      Project Manager

      Responsibility for a wide range of clinical systems and operations.

    • Riverdeep, The Learning Company (acquired by Harcourt Houghton Mifflin)

      May 2000 - Jun 2003
      Software Development Project Manager

      Joined Riverdeep as a Web Developer/Content Manager, responsible for the redesign of the large Riverdeep.net static site to dynamically generated content. Quickly promoted to Software Development Project Manager where I managed several outsourced CD and LAN eLearning product development projects.

    • Microsoft

      Apr 2004 - now

      As part of the Customer Experience and Success group, my role was to manage a portfolio of Programs to enable a Connected Customer Experience. My main priorities:• Enabling customer experience excellence and innovation through an insights driven approach to the collation and management broad sets of feedback. • Identification and prioritization of key impact Opportunities, developing improvement initiatives and ensuring successful drive to closure.• Team and Program Management: Ground up design and implementation of tools and processes to capture, track and communicate at scale a portfolio of critical Opportunities and Initiatives. Show less • In this newly formed EMEA Office 365 support organisation I managed the incubation of support for this highly strategic Microsoft Cloud flagship product. The environment was dynamic and role was fluid combining Project/Program Management as well as Business and Operations Management. • During my time the organisation grew from a single outsourced Vendor with 28 engineers, 3 languages in one site to 3 principal vendors, more than 500 engineers, supporting 11 languages across 6 sites globally. • Responsibilities included Rhythm of the Business management; strategic business plan and portfolio definition and management; and management of strategy execution. Show less

      • Insights and Program Manager

        Apr 2017 - now
      • Dynamics and SMSP Business Manager

        Dec 2015 - Apr 2017
      • EMEA Office 365 Business Manager

        Feb 2011 - Dec 2015
      • EMEA CSS Project Manager

        Apr 2004 - Aug 2011
  • Licenses & Certifications