Azharuddin Shaikh

Experience

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  Sanborn

  Jul 2007 - Mar 2010

  GIS Officer
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  Navayuga Group

  Apr 2010 - Aug 2011

  GIS officer
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  Esri India (Niit Gis Limited)

  Aug 2011 - Sept 2013

  Senior System Executive
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  Wipro

  Sept 2013 - Oct 2017

  Manager Operations

  Key Account Management • Managed the IT operations of multiple clients and key account management, while ensuring compliance with SLAs and incident management following ITIL best practices• Fostered solid relationships with essential stakeholders with robust expertise in account management.• Promoted operational excellence and constantly enhanced service delivery to provide value to clients.• Responsible for budgeting, negotiation, service continuity, business growth, people management, vendor management, incident management, and risk management• Handled clients such as Varroc, Accelya, BALIC, Yazaki, Honeywell, and Volkswagen Show less

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  HCLTech

  Oct 2017 - Jul 2020

  Associate Process Manager

  IT Operations Manager / Account Manager • Oversaw the IT operations of UBS clients and handled key account management to offer high-quality IT services to clients, focusing on exceptional service delivery and customer satisfaction.• Managed comprehensive IT operations and provided strategic counsel to clients, with a proven record of achieving successful results.• Competently managed account management and fostering robust relationships with key stakeholders.• Encouraged innovation and offering value to clients by keeping abreast with latest IT industry trends and technologies.• Streamlined IT service management and continuous service improvement methodologies, enhancing the focus on functional expertise & the delivery of business-critical services, leading to cost savings & business growth. Show less

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  UBS

  Jul 2020 - now

  Authorized Officer

  IT Infrastructure Lead / Project Management • Managing IT infrastructure operations and end-user services across all Indian locations, ensuring smooth service provision and client satisfaction• Directing a Data Analytics POD group, utilizing advanced analytical abilities to promote data-based decision-making.• Analyzing technological data to create real-time insight dashboards.• Providing tech support to the Wealth Management, Asset Management, and Investment Banking departments• Overseeing tech projects within the bank, such as cloud migration and infrastructure update/refresh• Implementing Agile methodologies best practices as a Scrum Master• Proficient in project management, demonstrating a successful history of leading and delivering intricate IT projects on schedule and within budget.• Accountable for IT strategy, budgeting, forecasting, data insight, and execution as a part of operational duties• Empowering the team to analyze vast data sets, generate impactful insights, and develop data products that directly influence the company’s daily decisions regarding growth, retention, revenue, operational efficiencies, and end-user experience Show less