Ana Santos

Experience

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  Attps Informática S/A

  Mar 2007 - May 2013

  Senior Business System Analyst

  Responsible for analyzing, developing, testing, and supporting software modules for health insurance management.Key responsibilities: Gather business requirements and processes for enhancements and maintenance of services offered by the company's products; Develop high-complexity algorithms such as billing and invoicing in SQL Server, Oracle, Sybase, and DotNet; Design database structures, user interfaces, and business logic; Coordinate Product Releases: service management, resource planning, and development and monitoring of schedules for product version releases; Assist in the software implementation at health insurance providers; Create detailed technical documentation, including user manuals, code documentation, and other relevant materials; Provide training to end-users and the technical support team to ensure effective system utilization; Offer continuous support to ensure uninterrupted system operation, resolve issues, and implement updates and improvements. Show less

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  Oncoclínicas do Brasil

  May 2013 - May 2018

  Coordenador de desenvolvimento de produtos

  Coordinator of a squad responsible for the maintenance, evolution, and implementation of the software used in cancer treatment clinics (For Care System), covering 14 branches across 8 states.Key responsibilities: Coordinated software implementation projects in clinics, defining scope, deadlines, and budgets; Evaluated patient care, healthcare, and administrative processes, identifying pain points and suggesting improvements; Collaborated in defining the IT strategy and how it aligns with the organization's overall objectives; Led a team of IT professionals, including developers, implementation analysts, infrastructure consultants, and technical support; Nurtured the professional growth of team members; Planned and proposed integrated solutions with BI (Tableau), ERP (Protheus), planning software (Hyperion), and automated integration monitoring; Evaluated new technologies and solutions (Tasy, MV, Cerner) to determine their suitability for the organization;Managed relationships with software vendors, ensuring effective contracts and strategic partnerships. Show less

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  Unimed

  Jun 2018 - Oct 2020

  Senior Business Analyst | Product Owner

  Acting as the product owner for an e-commerce platform for health insurance plans, which included everything from sales prospecting, beneficiary registration validation, waiting periods, and medical assessments to billing generation.Key responsibilities: Identify, monitor, and address the needs of the sales department to implement their sales strategies; Facilitate effective communication between the IT teams and other areas of the organization, ensuring a balance in their needs; Assist in defining and making technical software decisions; Develop highly complex technical solutions in PL/SQL Oracle language (designing database models, packages, and triggers); Be responsible for ensuring the adoption of lean and agile methodologies by the team, acting as a facilitator for rituals (daily meetings, planning meetings, and retrospective meetings); Support the team in identifying impediments and taking actions to remove them, enabling the team to achieve its set objectives. Show less

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  Thoughtworks

  Oct 2020 - now

  As a PM for a Digital Platforms team, I am responsible for discoveries, collaborative ideation, and delivery of an Internal Developer Platform. In a world where adaptability for the future is crucial, the exponential growth of IT teams is remarkable to sustain organizational transformations. Traditional teams used to wait for days to acquire the necessary infrastructure and resources to start developing their products. In summary, this is a digital solution that provides IT teams with the necessary resources to build products quickly and frictionlessly throughout the development cycle. It involves GCP management, Github, CI/CD, and infrastructure access. In the first months of use, teams began acquiring development packages in less than 1 day, a significant improvement compared to the previous average time, which was 7 days.Furthermore, I am part of the Cloud Program leadership. My role aligns with the mission of driving program success, which aims to promote the efficient and secure adoption of cloud services. To achieve this goal, it is essential to define and execute a detailed strategic plan translated into a results-oriented roadmap. This requires a combination of strategic thinking, technical vision, and strong collaboration skills. Currently, our focus is on empowering cloud resources and acquiring AI tools for experimentation and potential application with our clients.Key responsibilities: Be an ambassador for the product vision and responsible for the roadmap; Support in defining business and product metrics (KPIs) to influence prioritization; Conduct product discoveries based on data; Inspire the product team by demonstrating value; Keep the product backlog alive; Create story maps; Create and refine user stories; Analyze team performance metrics to plan better iterations; Influence technical decisions (APIs, Events, and Infrastructure as code) Show less

  • Gerente líder de produtos

    May 2024 - now

  • Gerente técnico de produtos

    Oct 2020 - May 2024