Vijeta Solanki

Experience

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Jan 2016 - Feb 2021

  -Independently managed executive escalations directed to senior executives and Jeff Bezos.-Continuously monitored all escalation data for both new and resolved items identifying anything ambiguous in nature.-Contributed to team projects and coordinated with various stakeholders on daily basis.-Assisted with process-related training of team members. Acted as facilitator and mentor to designated individuals as required globally.-Contributed to Kaizen activities and process improvement initiatives. Weniger anzeigen -Analyzed business trends of buyers/sellers, evaluated them on potential risk, and studied them for abuse/risk patterns.-Conducted in-depth data analysis and took necessary actions to contain abuse/risk and reduced potential loss to Amazon.-Independent judgment, problem-solving, and analytical skills were used to authenticate customers and complex transactions.-Assisted in the development and monitoring of key risk indicators (KRIs) that are mapped to various risks to determine elevations in risk and proactively implement risk mitigation measures.-Worked on weekly reports of the team’s misses and shared them with the manager. Weniger anzeigen

  • Escalations Specialist

    Apr 2020 - Feb 2021

  • Risk Management

    Jan 2016 - Jan 2020
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  SAP

  Jul 2021 - Jun 2022

  Cloud Success Services Business Office: Intelligence & Customer Coverage

  -Owned end-to-end lead management process utilizing SAP Lead Platform, enhancing sales efficiency.-Recognized as an expert for the lead management process.-Coordinated with regional heads (EMEA, MEE & APAC) and line of service teams for efficient customer nomination processing.-Maintained customer data in SAP CRM, ensuring accuracy and accessibility.-Assisted with monthly KPI reporting and monitored program performance metrics.-Assisted in process optimization, enhancing efficiency.-Maintained and updated the ‘Lead Management’ dashboard for informed decision-making. Weniger anzeigen

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  HelloFresh

  Sept 2022 - now

  Junior IT Portfolio Manager

  -Manage multiple SaaS solutions concurrently, ensuring their successful delivery within agreed-upon timeframes and budgets.-Serve as a trusted liaison between Finance, Procurement, and IT to facilitate informed decision-making and manage finances.-Identify legacy IT-related SaaS charges and work to mitigate redundant items based on the data.-Align with the Finance team and internal stakeholders to monitor the budget for respective SaaS solutions.-Evaluate and submit the monthly budget file for all IT-related SaaS solutions to the Finance team.-Assess the current internal demand for different SaaS solutions by collecting input from various stakeholders using JIRA.-Work on projects related to cost and SaaS usage optimization for all services. Weniger anzeigen