Nimsara Perera

Experience

• 

  Mount Lavinia Hotel

  Mar 2020 - Nov 2021

  Information Technology Specialist

  • Ensured seamless operation of hotel IT systems, including network infrastructure, servers, and end-user devices. • Provided technical support to staff, troubleshooting hardware, Software, and connectivity issues. • Oversaw upgrades and maintenance of IT systems to enhance performance and security. • Managed Active Directory, user accounts, and access permissions to maintain secure and efficient operations. • Configured and monitored network devices, ensuring op;mal performance and connectivity across the property. • Collaborated with the management team to implement technology solutions that improved guest experience and operational efficiency. • Trained staff on IT systems and ensured compliance with data protection standards. Show less

• 

  PappaRich Australia

  Mar 2022 - Jul 2023

  Senior Supervisor
• 

  Park Regis

  Aug 2023 - now

  Guest Experience Consultant

  As a Guest Relations Specialist and Night Auditor, I am responsible for ensuring exceptional guest experiences while managing operational tasks in the absence of the Assistant Manager. I handle check-ins, check-outs, and guest inquiries, ensuring smooth and efficient service. I also oversee night audits to maintain accurate billing and financial records. In addition, I am tasked with conducting staff interviews, managing conference and event coordination during manager absences, and assisting with the installation, configuration, and maintenance of IT equipment. Recognized for my flexibility and leadership skills, I received the Employee of the Quarter award for my contributions to team success and guest satisfaction. Show less

• 

  Park Proxi Gibraltar Bowral

  Oct 2024 - Nov 2024

  Event Coordinator

  As a Temporary Event Coordinator, I was responsible for managing and coordinating multiple events, ensuring smooth operations from start to finish. My duties included managing rooming lists, tracking event revenue, and handling logistical arrangements to guarantee accurate guest accommodations and billing. I collaborated closely with team members and external vendors to support the development and execution of new hotel events, ensuring all aspects ran according to plan. Additionally, I played a key role in post-event analysis, using guest feedback to improve future events. I also handled payment discrepancies and ensured financial accuracy, contributing to an excellent overall guest experience. Show less