Kennedy McSherry

Experience

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  Cole Haan

  Oct 2015 - Jan 2016

  Seasonal Sales Associate
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  Apple American Group LLC

  Jan 2016 - May 2017

  Server
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  B&D Burgers

  Aug 2017 - Dec 2017

  Server
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  OrthoFi

  Jan 2018 - Dec 2018

  Eligibility Coordinator

  - Verified patient insurance benefits and eligibility for orthodontic services by communicating directly with insurance companies to obtain necessary information about patient coverage, benefits, and pre-authorizations required for treatments.- Maintained a 97% accuracy rate while verifying 60+ patient records each day- Collaborated with another coordinator to build a database of dozens of insurance companies and their procedures to increase the efficiency of the entire department

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  Waffle House, Inc.

  Jan 2019 - May 2021

  - Exceeded performance targets in sales by an average of 10% monthly by creating systems to increase employee efficiency, thereby increasing the number of customers served- Reduced employee turnover by 16% over 9 months by creating a positive and engaging environment and cultivating open communication with employees- Remained courteous and calm at all times, even during moments of intense customer displeasure While in this position, I went to Waffle House University (the final part of management training) and won Top Waffle. This means I was ranked #1 overall (academically and peer/instructor evaluations) in my class of 35. I also won the Peer Award, which means my peers ranked me #1.I was also trained with a district manager, rather than a unit manager. This allowed me to work in 8 of the 10 Waffle Houses in Colorado and gain a better understanding of Waffle House operations.

  • Unit Manager

    May 2019 - May 2021

  • Management Trainee

    Jan 2019 - May 2019
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  Hilton

  Jun 2021 - Aug 2022

  Restaurant Manager

  - Enhanced customer experiences by curating special events, daily specials, and various promotions- Consistently controlled labor costs, staying under budget by 5-12% weekly through accurate forecasting and staffing shifts based on productivity- Collaborated with other departments to redesign the restaurant's menu, providing customers with more options and improving the restaurant's profitability

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  Rosati’s Pizza & Sports Pub

  Aug 2022 - Dec 2023

  General Manager

  - Oversaw 65 hourly employees and 3 salaried managers in a high-volume, full-service restaurant- Built a monthly Profit and Loss Tracker spreadsheet to verify and track revenue and expenses day to day, ensuring budget adherence in various categories- Developed a comprehensive training program to ensure uniform customer experiences across staff- Coordinated and managed events to enhance customer experiences and drive revenue growth

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  Two Eggs! Breakfast and Lunch

  Jul 2024 - now

  Assistant General Manager
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  Restaurant Rebel

  Oct 2024 - now

  Blogger