Satya Narayan Mishra

Experience

• 

  Cyient Ltd

  Apr 1999 - Jul 2018

  Working with delivery teams to identify theme based focused areas of improvement- Identifying solution- devising execution plans along with controls for organization wide implementation. Reporting to the Senior Vice President and responsible for organization wide implementation.* Working with delivery leaders leaders to identify theme based focus areas of improvement.* Analyzing existing processes/ systems & identifying ways to improve operational efficiency.* Managing Cross functional core teams to design deployment frame-work along with execution plans and controls.* Managing Communication & senior Leadership Connect* Supporting PMO & QMS group for enhancing guidelines, processes, procedures & templates.Key accomplishments:Led a cross functional team to Identify, conceptualize, Design, develop, test and implementation of 2 organization wide initiatives (Early Warning System, Experience Hub)Awards:Earned Mark of Excellence 2017 award Show less Management support for utilities division consisting of 800+ associates, 8 project managers and project size $20MN+.• Provide oversight, co-ordination, control and centralization for all Projects by establishing & ensuring the required governance, project management frame work, processes & tools, defining KPI metrics & procedures for the division• Driving program level change implementations, Process and quality improvement initiatives• Improving global communication, management reporting, financial tracking, project audits• Supporting risk & change management, Bid support (Creation & review of proposals, contracts)• Support in project transitions from onsite to offshore• Knowledge sharing on PM practices using PMI standard Show less Providing project management support for a CoE consisting of 300+ associates, 2-3 project managers and project size ~8MN.• Support the CoE (Multiple work streams) in terms of- Setting up systems and processes, creating templates, creation of quality plans, communication plans, and Project estimations• Strategizing & implementing appropriate Quality controls along with continuous evaluation• Responsible for final deliverable to customer as quality control head• Performing project health audits, tracking project metrics• Driving process improvement initiatives• Knowledge sharing on PM practices using PMI standard• Invoicing and payment collection• Maintaining the project repositories, sharing lessons learnt, best practices etc. across teams• HSEC (6S) implementation Show less Key Responsibilities:•Drawing out yearly, Quarterly and Monthly projections with respect to revenue. Monitoring Realization vs. Plan, Invoicing & following up with clients for timely payment to meet DSO target.•Develop, manage, execute and own overall project plan including elements like project estimates, roles and responsibilities, Communication Plan, resource plan, quality plan, timelines for key deliverables etc. •Ensuring adherence to management guidelines.•Identify, facilitate and implement process improvements to improve efficiency/ Quality.•Periodically review Key Performance Indicators (Cost, Quality, Schedule, customer feedback, Attrition, Utilization, revenue & RPA) and ensure that these are aligned with SLAs.•Manage changes & risks associated with project. Manage escalations.•Interaction with client on a weekly basis about project progress, issues and mitigation plans.•Delegate tasks and responsibilities to appropriate personnel to ensure timely completion.•Target setting for team. Quarterly and annual appraisal of team members.•Coach, counsel and develop clear growth paths, continuously monitor progress of team members.•Prepare presentations for senior management review and client governance meetings.•Generate and distribute reports in a weekly/monthly basis on various operational metrics.•Support Presales team for creation of estimations and PWO for new projects. Show less Six sigma green belt certifiedProject: Car Navigation System (Digital Map production)Project size: INR 7 Cr as per 2011budget.Reporting to: Senior Project Manager, Direct Reportee: 5 Project Leads, Indirect reportee: 90-120 associates.Key Responsibilities:- Project initiation, planning, monitoring, controling and delivery- Manage project team to ensure timely and effective completion of assigned project and other tasks within budget, schedule along with agreed quality standard.- Served as primary client contact (SPOC) on all aspect of the project.- Monitoring the overall functioning of processes related to assigned projects, identifying and suggesting improvement areas & implementing adequate measures to maximize productivity, quality and customer feedback rating.- Monitoring the Key metrics (Cost, quality, OTD, CUF) as defined and agreed.- Reviewing the Performance of project as well as team members periodically.- Target setting, performance review appraisal, coaching, counseling and motivating team members.- End to End process reviewCareer Growth within the OrganizationSenior Project Engineer (Apr’08- Mar-10), Senior Team Leader (Apr’06- Mar’08), Team Leader (Apr’01- Mar’06), Production associate (Apr1999- Mar’01) Value added- Towards OrganizationI’ve initiated and leaded several process, productivity/ Quality improvement actions in different projects resulting in a net project effort saving worthINR 74.5 Lacs during(Apr11- Mar 12)INR 11.5 Lacs during (Apr10- Mar11)Awards/ Recognition: - Received best 3 consecutive customer feedback award (7/7) 3 times- Associate of the year for 2009.- Deputed to Indonesia client side (1 month in 2008) for setting up delivery process.- Cash rewards for various improvements being driven by me- Induced in to OPEX team of Infotech- Won several client appreciations for service performance. Show less Creating project estimations, Detailed planning, devising tracking mechanisms, Creating project documentations, Creation of process flow- Checklist- standard works, Invoicing, tracking issues- risks- incidents, performance reporting- daily- weekly- monthly. Weekly and Monthly project audits. ISO implementation. Creating presentation for senior management meetings and client visits. Assisting the project manager in running the day to day operation of the project team. Driving process improvement initiatives. End to End process review to determine effectiveness, gaps and efficiency of controls and providing recommendations. Implementing controls to mitigate process risks. Show less

  • Senior Manager- Delivery Excellence

    Apr 2016 - Jul 2018

  • Senior Manager Program Management Office

    Apr 2015 - Mar 2016

  • Manager Project Management support and Quality Control

    Apr 2014 - Mar 2015

  • Project Manager

    Apr 2012 - Mar 2014

  • Assistant Project Manager

    Apr 2010 - Mar 2012

  • Senior Project engineer

    Apr 2008 - Mar 2010

  • Senior Team Leader

    Apr 2006 - Mar 2008

  • Team Leader

    Apr 2001 - Mar 2006

  • Production Executive

    Apr 1999 - Mar 2001
• 

  Cyient

  Jul 2018 - now

  Reporting to: President & CTOPurpose of the role: Supporting CTO, enabling fulfilment, competency management for multiple business units and driving strategic initiatives.• Heading a service line consisting of 6,000+ associates spreading across multiple locations and geography• Leading Work force management responsibility of the service line• Competency management & Capability development• Driving strategic, organization wide, cross-functional, and special initiatives in collaboration with global delivery heads, functional heads• Improve current policies, guidelines, processes and optimize organizational procedures for efficiency and productivity• Leadership communication & reporting• Support CTO in key decision-making w.r.t investment in capability development, key pro-active hiring etc.• Service line budget management Show less Reporting to: SVP & Global Delivery headPurpose of the role: Responsible for resource fulfilment & competency development of a service line with 6,000+ associates across Geography• Governance of Work Force Management process & conflict resolution including policy and guidelines• Facilitate and enable resource fulfilment in multiple service areas• SPOC for moderating the resource need between delivery & TA• Validate resource demand from business w.r.t to guardrails• Collaborate with service area leaders and functional leaders (HR, TA, PMO, Procurement etc.) to forecast, plan and manage the human resource demand & supply• Continuous optimization of bench through skilling interventions followed by deployment subject to business need• Support in identification of training/certification needs and enabling training/certification for service line team in collaboration with delivery leaders, L&D and external partners• Manage content development and learning operations for service line staffs to improve fungibility across business• Identify and implement process & system improvements• Manage dashboard for skills, internal re-deployment & fulfilment• Support the Service line head with insights and decision making• Drive special initiatives (e.g. future skilling in collaboration with NASSCOM, Hire-Train & Deploy model with vendors etc.) Show less 2016- 2021: Program management & Delivery excellence [Chief of staff/PMO to SVP & head of operations office]• Program manage the office of the Senior Vice President (budget, resource, special initiatives)• Collaborate with Business and functional leaders to Identify, record and prioritize, key global operational challenges by analyzing existing process/ systems & conducting workshops• Create roadmap for improvement programs, own, drive and monitor the benefit realizations• Bring together people from multiple functions for solving global challenges• Manage cross functional teams to design, develop, pilot & implement solutions across the organization• Drive special global initiatives (Margin improvement, Early Warning System, Global Skill database etc.,)• Institutionalizing Robotic Process Automation Solution across business/ functions, leading RPA CoE• Manage communication, CXO reporting• Facilitate decision making and issue resolution, support with insights• Support in developing, deploying, and enhancing frameworks, policies & procedures (Metrics, BCP, HR)• Facilitating best practice sharing, knowledge sharing and experience sharing sessions, Global Delivery Meet Show less Co-driving organization wide people- process & technology initiatives to optimize various operational challenges with following responsibilities• Collaborate with multiple Business and functional leaders to Identify, record and prioritize, key global operational challenges by analyzing existing process/ systems & conducting workshops• Manage cross functional teams to conceptualize, design, develop, and implement solutions across the organization, for the prioritized opportunities• Drive change implementation across business areas• Institutionalizing Robotic Process Automation Solution across business/ functions • Manage communication, CXO reportingReporting to the SVP & Chief of Operations office, Steered initiatives (Identification to implementation) such as Early Warning System, Best practice sharing platform, centralized resource and skill management, hardware asset management system, Automatic Engineering change notification, Global Delivery Interact, setting up a centralized RPA CoE to support all business groups Show less

  • Director & Service line Head

    Apr 2024 - now

  • Director- Resource fulfilment & Competency Development

    Oct 2022 - Mar 2024

  • Director- Program Management & Delivery Excellence

    Jan 2020 - Sept 2022

  • Assistant General Manager- Delivery Excellence

    Jul 2018 - Jan 2020
• 

  YuWaah (Generation Unlimited India)

  Sept 2021 - Sept 2022

  Program Manager- Apprenticeship promotion

  Supported by UNICEF, YuWaah (Generation Unlimited India)is a multi-sector partnership with a public-private DNA, that attracts investment at global and national levels to scale up programme and innovations related to education and skill development, Entrepreneurship, Employment, Equity and engagement of Young people in India.Seconded from Cyient, I worked with some of the finest minds in the sector @ YuWaah for promoting apprenticeship across Country, where my key role was to- Collaborate with industry bodies, educational institutions, various govt departments, industries, ILO and other UN bodies etc. to promote the apprenticeship across sectors in India- Recommend policy changes for greater benefits- Identify and support existing solution companies to scale up in implementing apprenticeshipWith support of YuWaah leadership and a set of esteemed leaders part of "Apprenticeship Working group", we could do a pilot in one of the state to establish a model on how do we increase the reach of students and employers for promoting "Apprenticeship and its benefits for students and employers". A great learning experience for me. Show less